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The Pet Friends Reviews 

140
•
TrustScore 2.5 out of 5

2.6

Pet Store
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Rated 1 out of 5 stars

They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months

Rated 3 out of 5 stars

Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴

Company replied

Rated 5 out of 5 stars

Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... See more

Rated 1 out of 5 stars

Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again

Company replied

Company details

  1. Pet Store
  2. Horseback Riding Service
  3. Pet Sitter

Written by the company

The Pet Friends are a online pet retailer distributing though-out the UK.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(140)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very happy

Very happy, excellent service and great product. Timely delivery and in excellent condition. Price was very good too. Will use again.

July 17, 2020
Unprompted review
Rated 4 out of 5 stars

The Pet Friends

Good company with a huge range of products to choose from. Communication was excellent and delivery by Hermes was first rate. You're on my list of suppliers now.

June 3, 2020
Unprompted review
Rated 4 out of 5 stars

Good service, good prices.

I ordered a dog joint supplement as they were the lowest price supplier. I didn't get a confirmation email which was slightly concerning, but did get one a couple of days later when the order was dispatched. Free delivery a d came when expected.

May 31, 2020
Unprompted review

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