They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months
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Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴
Company replied
Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... See more
Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again
Company replied
Company details
Written by the company
The Pet Friends are a online pet retailer distributing though-out the UK.
Contact info
Leigh Street, SK14 2RP, Hyde, United Kingdom
- 01618060405
- info@thepetfriends.co.uk
- www.thepetfriends.co.uk
2.6
Poor
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted!
Very well packaged, delivered exactly when expected. The Lillidale sun block is better than expected. If only my dog would let me apply it without needing a muzzle.
May 16, 2020
Unprompted review
Excellent
Excellent communication, speedy delivery and quality products at great prices.
May 10, 2020
Unprompted review
An excellent and well organised company
An excellent and well organised company. I bought sunblock for my cat after trawling around the net. They seemed very good on price so I ordered.
I was informed to expect a delivery in a week under the present situation which I thought was fair but it surprised me when it came within 3 days which prompted me to ask the question why I am still awaiting for goods I've ordered from other on-line retailers for over a month and them quoting the delay on this lockdown; I think they should try other excuses for a poor service and take a leaf out of The Pet Friends book for efficiency.
Thank you for a very prompt service.
May 10, 2020
Unprompted review
Cheapest I could find
Cheapest I could find. Delivery amazingly quick will use again
May 9, 2020
Unprompted review
Good communication and quick delivery…
Good communication and quick delivery given circumstances. Will use again
May 9, 2020
Unprompted review
Excellent Service
Efficient ordering and delivery above our expectation at this challenging time.
Will definitely use again.
April 17, 2020
Unprompted review
Excellent communication
Excellent communication, reasonable prices and very quick delivery
April 16, 2020
Unprompted review
This company was able to provide all…
This company was able to provide all the things my pets needed when I needed them. Their prices are keen and ordering was really easy.
April 28, 2018
Unprompted review
great customer serviced helped me with…
great customer serviced helped me with the size of a coat for my dog
April 27, 2018
Unprompted review
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