They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴
Company replied
Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... See more
Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again
Company replied
Company details
Written by the company
The Pet Friends are a online pet retailer distributing though-out the UK.
Contact info
Leigh Street, SK14 2RP, Hyde, United Kingdom
- 01618060405
- info@thepetfriends.co.uk
- www.thepetfriends.co.uk
2.6
Poor
140 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They never sent the package I paid for!
They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months
December 14, 2025
Unprompted review
Excellent customer service
Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited while I confirmed with my husband & was very professional.
A great example of why we still need person to person communication.
Fabulous customer service, keep up the good work & Thankyou
June 27, 2025
Unprompted review
Great delivery service arrived on time…
Great delivery service arrived on time , lovely fit
January 7, 2022
The Pet Friends are excellent!
The Pet Friends are excellent, with great service whenever I order. Their prices are really competitive and they can always suggest alternatives if needed. I'd highly recommend them!
December 10, 2021
Ordered a rug for my pony and my dog so…great service
Ordered a rug for my pony and my dog I’m so delighted with it, great service, quick delivery and even option to pay in instalments which is great as it’s Xmas so highly recommend this company indeed my dog is gonna be super cosy
December 5, 2021
Water for Birds
Item exactly as described. Good value. No postage costs. Arrived on time. Will use again.
December 5, 2021
Great products
I bought the birthday box for my puppies 1st birthday. Absolutely amazing products and so much! Delivery was quick too!!
November 12, 2021
Speedy delivery
Speedy delivery. Great quality and reasonably priced. Will definitely shop with the pet friends again.
October 25, 2021
Positive experience
Simple and straightforward ordering and promt delivery. Wouldn't hesitate to use the company again.
October 22, 2021
Superb quality excellent service fast…
Superb quality excellent service fast delivery.
October 16, 2021
superb services all round.
October 15, 2021
Highly recommend The Pet Friends
October 10, 2021
Great neck strap.
The neck strap arrived well packaged and in good condition. It is very well made, a really good, thick, leather for a good price.
October 7, 2021
Good service
After a slight delay in letting me know the order had been accepted, everything went to plan and goods received and very happy with them :)
September 14, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.