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Thephonelab Reviews 802

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TrustScore 5 out of 5

4.8

Phone Repair Service
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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and knowledgeable staff, highlighting their patience and helpfulness. Many people appreciate the quick and efficient service, often noting same-day repairs and fast turnaround times for various device issues. The pricing is also frequently mentioned as reasonable, especially considering the quality of service and expertise provided. However, some customers were dissatisfied with the product quality, citing issues with items breaking prematurely and a lack of accountability. A few other people also felt that the pricing for certain repairs was too high, particularly for older devices or specific MacBook repairs, with some experiencing extended repair times or being offered expensive solutions when simpler fixes were possible.

What people talk about most

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the friendly,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Customers consistently note ambiguous experiences with product repairs and replacements. While some reviewers... See more

Quality

People report ambiguous experiences with quality. While some customers praise the use of high-quality... See more

Price

Reviewers highlight positive aspects of price. Many customers found the charges well-explained, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and friendly service. Quick appointment made easily on line, I arrived early and waited in comfortable waiting area while I worked and my phone was repaired within 30min. IPhone 15 c... See more

Rated 5 out of 5 stars

So easy as such. Made appointment, arrived, straight to work. Full open honesty with issue. Not ripped-off. Repair executed in a few minutes. Then was asked if screeensaver needed to be replaced, got... See more

Rated 5 out of 5 stars

My phone battery was dead resulting to regular fallout of my phone. I was afraid that my phone might not be working anymore. The confirmation that my battery needed to be replaced was a relief. Howeve... See more

Rated 5 out of 5 stars

I am so happy with how I was helped yesterday. I appreciate the expertise and kind communication. I had a negative experience elsewhere and it was a relief to have had this transparant service here. T... See more

Company details

  1. Phone Repair Service
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Store
  5. Computer Accessories Store

Written by the company

ThePhoneLab weet alles over smartphones, tablets en laptops. Van hardware tot software, en van reparatie tot protectie en preventie. We zijn dol op techniek en werken graag met onze handen. Is je toestel kapot? Wij repareren het. Deskundig, snel, direct in de winkel, met of zonder afspraak. Maar we doen meer dan alleen repareren. Onze missie is om de levensduur van mobiele apparaten te verlengen en e-waste te verminderen. Door reparaties toegankelijk en efficiënt te maken, willen we de wegwerpcultuur in de tech-industrie tegengaan. ThePhoneLab streeft naar heldere en open communicatie. Zonder poespas. Wij zijn betrouwbaar en competent, en dat stralen we ook uit. Je ziet het aan onze cleane, frisse winkel en high tech lab, én aan onze mensen. Kwaliteit en prijzen van onderdelen houden we nauwlettend in de gaten – en daar handelen we naar. Zo kunnen we de beste service en de hoogste kwaliteit bieden, tegen de laagste prijs. Daarnaast hebben we een bredere visie: bijdragen aan de circulaire economie. We streven ernaar om tegen 2030 meer dan 2 miljoen mobiele apparaten langer in leven te houden. Dit is niet alleen goed voor je portemonnee, maar ook voor de planeet.

Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

5-star
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1-star

Replied to 26% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Good service and expertise

Good service and expertise, second replacement of the battery within 2 years by The Phone Lab. No room for any goodwill to provide some discount one the new battery.

November 11, 2025
Unprompted review
Rated 4 out of 5 stars

Bad battery , great battery

with a bad battery, I was on the verge of getting a new phone. I reconsider it after the offering of the phone lab. A new battery for €99 seems like a lot, but if you think about the labour and the knowledge involves, and the fact that reusing and updating perfectly fine technology reduces waste, it’s a small price to pay.
The only reason why this is not five stars is because they repair took longer than communicated, so I returned to the shop without it being ready. A simple email would’ve been great to not waste a time going back-and-forth.
Will be back for sure when needed 👍

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Good and honest advise

I went to the store expecting my phone needed an expensive repair. Instead, my phone was cleaned for a very reasonable price and everything works great. Very good and honest advice!

October 19, 2025
Unprompted review
Rated 4 out of 5 stars

Very knowledgeable

Very knowledgeable, customer friendly, and with a professional attitude
Was notified quite late about my phone waiting for me in the shop, seemingly due to lack of personel

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service.

Professional and friendly service.

Quick appointment made easily on line, I arrived early and waited in comfortable waiting area while I worked and my phone was repaired within 30min. IPhone 15 camera glass repair excellent and looks like new again.

Highly recommend this service!

October 16, 2025
Unprompted review

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