The Pied Piper Pest Control Co Ltd Reviews 35

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We have been using Pied Piper for few years now, the service we continue receiving has been splendid. The company a great pest control service. I would recommend Pied Piper to any company ,residentia... See more

Rated 5 out of 5 stars

Very pleasant to deal with both the office bookings team and the technicians Did what they said they'd do....and always on time Our problem was sorted promptly and with the time frame I was give... See more

Rated 5 out of 5 stars

Outstanding company, exceptional service Tony and his team went above and beyond to accommodate our needs, we were stressed due to the infestation. Tony got it done in 2 weeks and checked up on us to... See more

Rated 5 out of 5 stars

We used the pied Piper recently for a problem with mice we had in our restaurant. We previously had a company who were doing nothing and not running up when they should be. Changed over to pied Piper... See more

Company replied

Company details

  1. Pest Control Service

Written by the company

The Pied Piper is one of London's most trusted pest control companies, serving businesses and homeowners throughout London and surrounding areas. We provide pest control services for all of the most common types of pest found in London from bedbugs and cockroaches to the rat and mouse treatments. We also provide tailor made contracts for some of Londons swankiest restaurants bars and clubs. We're proud to be the preferred supplier for many clients across the capital. Our technicians are all RSPH Level 2 qualified and DBS checked for your safety and peace of mind. We maintain the highest industry standards as members of the British Pest Control Association with CHAS accreditation and Safe Contractor approval. We believe in delivering exceptional service from the moment you contact our customer service team through to completion of your pest control treatment. Our friendly, professional technicians provide fast and effective solutions for both residential and commercial properties. With over 55 years of combined experience, it's no surprise that numerous London councils, housing associations and property management companies choose The Pied Piper as their trusted pest control partner to provide effective pest control solutions. If you are looking for a personal service and a reliable company give us a call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

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Rated 5 out of 5 stars

We used the pied piper for a rat…

We live abroad but we used the pied piper for a rat problem in our Victorian house in London. We had used a couple of pest control companies in the past but we still kept having issues. They were able to fit us in for a same day visit and the technician turned up and carried out a through check everywhere and found the issue was from the manhole. They installed motion cameras everywhere and monitored the situation over the coming weeks . After a few visits they returned and put a rat blocker in the drain once everything was cleared up. We were very happy with the service and the value for money and would highly recommend their rat service

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Service received

We have been using Pied Piper for few years now, the service we continue receiving has been splendid. The company a great pest control service. I would recommend Pied Piper to any company ,residential, retails, and many more for their excellent service.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent family-run pest control business

Tony and the team at Pied Piper were a pleasure to deal with: responsive, efficient, and diligent in resolving my infestation problem. I chose Pied Piper because of the uniformly positive reviews online, and I was not disappointed.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Turn up on time and know their stuff!! Would highly recommend.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing pest control service!

I use Pied Piper at my estate agency all the time and I would highly recommend them to anyone looking for a good pest control company. Very responsive and quick to arrange appointments. Amazing service!!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend pied piper come to me…

Highly recommend pied piper come to me problem with rats expland everything didn't rush cannot thank them enough was really worried about this I would have given 10 stars if I could will definitely use again thank you so much Aaron and callum

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Surpassing all other pest control firms

I have experienced many different pest control firms in the last 10years for a number of different properties & after much disappointment this last year in particular with the lack of detail on required proofing, I researched a number of firms & came across The Pied Piper who I have been extremely impressed with i.e., their fast responses/replies, their frankness & their attention to detail - example; photos of holes/gaps that need proofing & materials to use & guidance on how best to do the proofing to achieve the best end result.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding company Exemplary Service

Outstanding company, exceptional service Tony and his team went above and beyond to accommodate our needs, we were stressed due to the infestation. Tony got it done in 2 weeks and checked up on us to ensure the job was done honestly I couldn’t recommend a better company
(I live in London review says I’m in US for some reason)

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent reassuring service

We have a stream nearby and we're mortified to see rats in our garden which we believed was the source.

I would strongly recommend this company for their efficient professional and prompt service.
Highly competitive in their charges and thorough in their service keeping you informed throughout. I found them reassuring and helpful at a very worrying time.
My neighbours were impressed and have used them also and they too are happy and recommending their service to others.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Couldn't recommend more. Had an issue with mice. Contacted a few companies but non of them could solve my problem. Heard about the Pied Piper so i thought id give them a try. They came round within a couple days. Identified the weak points in the house and got to work. If i ever have a problem with pests again i know who i can rely on. Thank you so much guys. Really appreciate it!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Had an issue with mice/rat under the…

Had an issue with mice/rat under the floorboard on the ground floor. Tony came out and put rat poison and a camera to see what we were dealing with. We have eventually irradicated the problem thanks to his many years of experience and knowledge of the issues in hand.
Service A+
Pricing A+
Professional and I can highly recommend their service that they provide.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Pigeon spikes

I engaged Pied Piper Pest Control to attach spikes to a ledge to prevent pigeons from landing on the ledge and making a mess on my balcony.
Throughout, PPC were very professional, polite and the work delivered was neat and to a high standard. I would recommend them.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

They came recommended

Very pleasant to deal with both the office bookings team and the technicians
Did what they said they'd do....and always on time
Our problem was sorted promptly and with the time frame I was given
Highest level of professionalism and meeting our needs efficiently
Highly recommended
Thanks to everyone at "Pied piper"

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended

100% recommended. The company and technicians are professional, efficient, trustworthy, helpful and also very kind.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Still the best pest control company by excellence...

This is my second time of dealing with The Pied Piper but for a different pest issue.
Their team of technicians/specialists go above and beyond in pest control and dare I say, in my opinion, they are heroes.
Knowing that I am totally and unreasonably paranoid regarding pests (bed bugs, rats and other creepy crawlies, you name them...), their expertise in challenging any pest related issues is so reassuring.

What sets them apart is their unwavering commitment to their clients, their work dedication and integrity, no matter how small or big is the job. They won't rest until they have identified and eradicated the pest problem.

I always recommend them without hesitation because I trust them implicitly. They arrive on time; they respect you and your property and they always tell you what they are doing and why. And they get results.

Note: My review is based on my personal experience and reflects my genuine appreciation for the outstanding services I received from The Pied Piper team. This is my second review of them and my views have not changed.

April 21, 2023
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Dear Ms. Pascale,

Thank you so much for taking the time to leave us a wonderful five-star review on Trustpilot. Your feedback means a lot to us, and I am thrilled to hear that you were delighted with the work we recently completed. Your satisfaction is our top priority, and I will make sure to share your kind words with the entire team. They have put in a tremendous amount of effort, and your recognition of their hard work is truly appreciated.

We are dedicated to providing exceptional service, and it is customers like you who motivate us to continue delivering the best experience possible. Should you require any further assistance or have any additional feedback, please do not hesitate to reach out. We are always here to serve you.

Once again, thank you for choosing our services. We value your trust and look forward to serving you in the future.

Rated 5 out of 5 stars

Never seen a company with such…

Never seen a company with such dedication to their work. The techs were all polite, wore overshoes in my property and most importantly of all managed to get rid of our rat problem. We were unable to sleep with the noises in the ceiling and had a company come out to have a look at dealing with the issue. After paying them over £300 they were unable to tell us even what the problem was and were unable to deal with the problem. We called The Pied Piper and had them come out and inspect the loft and they put down some cameras first without charging us the full price. The cameras showed we had a problem with rats getting into our loft and they promptly dealt with the problem and found the access point as well. We were unable to gain access to this hole but at least we know that this was the problem and they recommended installing a rat blocker in our drains and since then we have not had an issue. The service is fantastic and the staff are all very helpful with excellent communication.

August 15, 2022
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Dear David, Thank you so much for sharing your amazing experience with our company. We are thrilled to hear that our team's dedication to their work left such a positive impression on you. Your kind words mean a lot to us, and we truly appreciate your feedback.

Ensuring the utmost professionalism and respect for our clients' properties is of the utmost importance to us. We are delighted to hear that our technicians were polite and took great care by wearing overshoes during their visit to your property. It is our goal to not only solve the issue at hand but also provide a comfortable and stress-free experience for our customers.

We understand how distressing it can be to deal with a rat problem, especially when it affects your ability to sleep peacefully. We are glad that we were able to identify and address the root cause of the issue promptly. Our team's use of cameras to assess the situation was instrumental in finding the access point, allowing us to take appropriate action.

Furthermore, we appreciate your trust in our recommendation to install a rat blocker in your drains. Preventive measures like these are crucial in ensuring long-term solutions, and we are pleased to hear that you have not encountered any further issues since its installation.

At The Pied Piper, we strive to deliver excellent service and maintain clear and helpful communication with our valued clients. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to providing top-notch customer care.

Thank you once again for choosing our services and for sharing your positive experience. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out. We are always here to help.

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