The Plasma Centre Reviews 534

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Ordered a tv bench in September but realised it had not been despatched. Did manage to speak to them once, but that was it, cancelled the order and ordered elsewhere cheaper. That arrived, but had to... See more

Rated 4 out of 5 stars

Ordered a TV stand which took one day longer than quoted to arrive. When I attempted to erect a part had cleaarly been used previously (screw holes enlarged and split). I contaced the store online and... See more

Rated 3 out of 5 stars

Excellent speedy delivery from Plasma Centre. Very nice, sturdy TV stand but very difficult to assemble. Ended up phoning the manufacturers - very helpful but still had trouble. Instructions did not s... See more

Company replied

Rated 5 out of 5 stars

I ordered a walnut desk, very good price and the quality was better than price so pleasantly surprised. Arrived quickly but damaged box and a corner of the top was damaged, sent photo of damage and bo... See more

Company details

  1. TV store

Written by the company

TV Stands, TV Brackets, Wall Brackets, Wall Mounts and TV Cabinets. The Largest Range in the UK from The Plasma Centre


Contact info

2.9

Average

TrustScore 3 out of 5

534 reviews

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Rated 5 out of 5 stars

Needed a new stand for our current…

Needed a new stand for our current television and after looking through the website there were many options to suit all budgets. After choosing one it was very easy to navigate the website and order what we required. The delivery was prompt and I was notified of what was happening at all times. Would definitely use again.

November 27, 2022
Unprompted review
Rated 5 out of 5 stars

Very nice unit

I was looking for a ready assembled unit originally but loved the design of this one. Delivery was fast and on time and packaged very well. It was actually very easy to put together although it took a while to get the doors lined up (doesn’t it always 😊). Very sturdy unit. Very pleased.

November 2, 2022
Unprompted review
Rated 4 out of 5 stars

Black gloss swivel tv unit.

Bought the black gloss swivel tv unit which looks so sleek ,it's solid well made and was relatively easy to put together the doors were more fiddly but got there in the end. Easy order and fast delivery packed very well and well worth the money I would definitely buy from this company again. And I highly recommend to anyone thinking of buying from them.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Delivery within 24 hours

Delivery within 24 hours, first rate products with lots of choice and great value to compliment any tv, my prized new 8k QLED looks even better on its new stand. Highly recommended

October 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . Item arrived on time & well packed.
We ordered a 55" TV stand on Fri. & by Tue. it arrived.

Web site is very easy to navigate with clear definition of article & its measurements.
Assembly of TV table took a little time however all instructions are clearly labelled & correct amount of bots, nuts, screws are provided.

Could not have asked for more , Thank you !

October 28, 2022
Unprompted review
Rated 3 out of 5 stars

Didn't start out the best

Didn't start out the best, first item went 'missing' (not sure it was ever sent looking at tracking) but it took me to email and live chat a couple of times to get a replacement sent. Was told 2-3 days on live chat before i placed the order but ended up ordering on the 17th and receiving on the 28th. I think the item was a little more expensive on Amazon but i thought i'd try and independent but on this occasion delivery was a bit let down.
The product is average, the chrome frame of the chair is slightly bent, meaning whichever way you try and tighten up the bolts (or even getting someone to sit on it whilst doing it) means the chair just rocks, and also has a horrible gap where the chrome tubes meet at the back of the chair. Right now i needed the chair badly so if the first delivery was anything to go by i wouldn't hold out high hopes for a speedy 'swap' of this product so i'll just live with it.

October 28, 2022
Unprompted review
The Plasma Centre logo

Reply from The Plasma Centre

Unfortunately a parcel can get lost within the courier system, thankfully it does not happen very often.

We are happy to advise we contacted the customer after receiving this review to resolve the matter.

Rated 4 out of 5 stars

My TV couldn't live without it

TV table is very smart instructions were excellent I gave the orders my wife assembled most of it, and we're still married!!! A quality piece of furniture go's with 55inch T v

October 14, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

Rang up for advice regarding wall bracket for Ferguson 40” Tv/DVD combi. The telephone number is premium 0844 2480561. Kept on the phone whilst the person “checked” he’d got the right bracket . This resulted in phone charges of almost £6.
Moving on the bracket arrived with a selection of screws. I’d booked a tradesman to fit on the wall in my bedroom. None of the screws fitted !
A trip to B&Q for compatibile screws and some washers to secure resulted in an additional cost of £6.
To summarise my £23.99 Thompson bracket cost me £35.99 in total plus tradesman’s extra payment.
Disgraceful. To ring and complain would have cost me more money.
My advice go where you can see, check the goods before paying and return FOC.
Avoid The Plasma Centre fir accessories.

October 3, 2022
Unprompted review
The Plasma Centre logo

Reply from The Plasma Centre

We are disappointed to read this review

We need to ensure the holes on the TV will line up and the bracket is capable of holding the weight of the TV. All of our brackets come complete with a large selection of bolts and spacers for securing the bracket to most TVs, if we had been advised of a problem we would have sent out any additional bolts free of charge.

The telephone number 0844 2480561 quoted in the review does not belong to us.

Our historical 08444 779898 number (low cost landline number) and 03333 215203 is advertised on our contact page. Calls to 03333 numbers use inclusive minute plans on mobiles and should be free providing you have minutes available.

Our website has live chat facilities available during office hours which is totally free to use and will connect you directly to a customer services advisor, this is in addition to our email and contact forms on the website.

There should be no reason for customers to spend money to contact us.

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