The Plasma Centre Reviews 534

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Ordered a tv bench in September but realised it had not been despatched. Did manage to speak to them once, but that was it, cancelled the order and ordered elsewhere cheaper. That arrived, but had to... See more

Rated 4 out of 5 stars

Ordered a TV stand which took one day longer than quoted to arrive. When I attempted to erect a part had cleaarly been used previously (screw holes enlarged and split). I contaced the store online and... See more

Rated 3 out of 5 stars

Excellent speedy delivery from Plasma Centre. Very nice, sturdy TV stand but very difficult to assemble. Ended up phoning the manufacturers - very helpful but still had trouble. Instructions did not s... See more

Company replied

Rated 5 out of 5 stars

I ordered a walnut desk, very good price and the quality was better than price so pleasantly surprised. Arrived quickly but damaged box and a corner of the top was damaged, sent photo of damage and bo... See more

Company details

  1. TV store

Written by the company

TV Stands, TV Brackets, Wall Brackets, Wall Mounts and TV Cabinets. The Largest Range in the UK from The Plasma Centre


Contact info

2.9

Average

TrustScore 3 out of 5

534 reviews

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Rated 4 out of 5 stars

White/black gloss TV unit

The TV unit required self assembly taking roughly 1 hour to assemble.
My unit came well packed with no missing parts as that can sometimes happen.
The unit itself is really nice looking when assembled, just one negative would be that it is marked along the front edge of the unit. It's a bit annoying as it's not a cheap item but overall the item is really nice.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Very easy to order online

Very easy to order online. Delivered when promised and easy enough for one person to assemble.
Could possibly be split into two packages as quite heavy.
All in all a good experience.

August 7, 2022
Unprompted review
Rated 5 out of 5 stars

T V stand well engineered…

The product (a T V stand not made out of glass and chrome) was very well engineered and made with sensible instructions which were logical and easy to follow.

The item was delivered very quickly and the packaging although heavy resulted in delivery of the stand swithout damage to the glass doors or major components.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Bought a elegance 800 tv stand top…

Bought a elegance 800 tv stand top glass was scratched, they ordered a replacement part delivered promptly excellent company, recommended

July 5, 2022
Unprompted review
The Plasma Centre logo

Reply from The Plasma Centre

We are sorry to hear that you are not happy with our service - we have been in email contact with you a number of times regarding the metal feet for the unit and if we can send parts out.
The first we have heard about the issue with the glass was an email sent to us around the same time you posted this review - Tuesday evening. We sent an email reply to this latest problem this morning (around 9.30am) offering you a new glass top or alternatively we will collect the unit and offer a full refund.

Rated 5 out of 5 stars

Really impressive service

There were a few mixed reviews on here for this company which almost put me off ordering even though their price for the product I wanted was the best I could find online by a decent amount. I am glad I did order with them though. Placed the order Wednesday night and the following morning I had a call from their team to book me in for a delivery. The courier service they use kept me updated on the day of delivery and the product arrived safely with no dents, marks or scratches. Really happy with what I ordered and will most definitely be using this company again.

July 5, 2022
Unprompted review
Rated 1 out of 5 stars

Poor Communication

Ordered a large TV stand via their website, which was easy. Unfortunately, the stand didn't arrive within the specified timescale. Email communication to enquiries was very slow. The premium rate line prevented me from phoning until I'd reached the end of my tether. After 6 weeks of waiting for delivery confirmation, I cancelled my order over the phone. It was another week before the refund process even started. Fortunately, the refund did come through. In the interim period, I'd managed to secure the same item via another company and received it within one week of ordering.

June 25, 2022
Unprompted review
The Plasma Centre logo

Reply from The Plasma Centre

Please accept our apologies for the poor service received - we were let down by the shipping company. The item was processed for dispatch on the day of your order. It was then collected for delivery but an IT issue with the logistics company meant all orders processed that day were lost and unfortunately we were not advised of this until you got in touch..
We are not trying to pass blame and will learn from this as most of our products are shipped next day or in the case of your larger furniture within a week of ordering.

Rated 5 out of 5 stars

Stylish TV stand

The TV stand I bought was fully and accurately described with measurements on the web site.
Purchasing was easy with prompt dispatch and delivery. Delivered flat-pack and well protected it was easy to assemble, but do read the instructions & pictures carefully to get everything in the right order. The price was very competitive and we are pleased with the appearance and performance of the stand.

June 2, 2022
Unprompted review
Rated 4 out of 5 stars

Great unit, please consider the packaging

The TV unit is fantastic, great quality, well thought out and easy to assemble.
I would have scored a maximum 5 if the packaging had been more environmentally friendly. Although protected well, there was so much polystyrene. Could the manufacturer not use formed card or paper that can be recycled, others do?

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Item as described and delivered on time. Communication was very good, keeping you upto date with despatch and delivery information.

April 16, 2022
Unprompted review
Rated 3 out of 5 stars

Great end result, but....

Disappointed because this China made product came with four dowel holes in the wrong place so by the time I sourced the correct diameter of brad tipped drill bits and drilled four holes carefully in the correct place, that added an hour and a half to the build. Nevertheless, I am very pleased with the end result.

April 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great purchase …

Great purchase one thing I would have thought for price it would be ready assembled however easy to assembled and looks fantastic

March 14, 2022
Unprompted review

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