The Plasma Centre Reviews 534

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Ordered a tv bench in September but realised it had not been despatched. Did manage to speak to them once, but that was it, cancelled the order and ordered elsewhere cheaper. That arrived, but had to... See more

Rated 4 out of 5 stars

Ordered a TV stand which took one day longer than quoted to arrive. When I attempted to erect a part had cleaarly been used previously (screw holes enlarged and split). I contaced the store online and... See more

Rated 3 out of 5 stars

Excellent speedy delivery from Plasma Centre. Very nice, sturdy TV stand but very difficult to assemble. Ended up phoning the manufacturers - very helpful but still had trouble. Instructions did not s... See more

Company replied

Rated 5 out of 5 stars

I ordered a walnut desk, very good price and the quality was better than price so pleasantly surprised. Arrived quickly but damaged box and a corner of the top was damaged, sent photo of damage and bo... See more

Company details

  1. TV store

Written by the company

TV Stands, TV Brackets, Wall Brackets, Wall Mounts and TV Cabinets. The Largest Range in the UK from The Plasma Centre


Contact info

2.9

Average

TrustScore 3 out of 5

534 reviews

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1-star

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Rated 1 out of 5 stars

Bought a tv stand which said it would…

Bought a tv stand which said it would fit the tv on the websites , called the number to return the item, the customer service was really good until I’ve just had my phone bill in and I’ve Been charged £8.39 for a premium rate number for a 11 minute phone call AVOID AT ALL COST

March 4, 2022
Unprompted review
Rated 1 out of 5 stars

Bought a Chepstow oak tv stand,

Bought a Chepstow oak tv stand,
Looked lovely and good quality, but unfortunately did not look right in the corner of the living room.
Explained to them that I would like to return, they refused point blank( as sent by text to me their company policy of no returns once built) I tried to explain how can you tell if something will look OK before you built it. OK I understand their policy, but there was no leeway , no consideration, no customer service.
I was told to sell it on somewhere else.

February 21, 2022
Unprompted review
Rated 1 out of 5 stars

Dreadful experience

Dreadful experience. I ordered a TV stand. It never got delivered. When I contacted them (on a premium rate number) I was told another stand would be sent out the following working day. It never arrived. Another premium rate phone call when I was told, they did not have any in stock and neither did the manufacturer. They then refunded my money.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent TV Cabinet

The TV Cabinet was very well packed.The assembly instructions were very helpful and we were very pleased with the result.When the TV engineer came to install our new TV he said he was very impressed with the cabinet.
Thank you
Bob

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Flawless customer service

I ordered a walnut desk, very good price and the quality was better than price so pleasantly surprised. Arrived quickly but damaged box and a corner of the top was damaged, sent photo of damage and box..they immediately despatched replacement and arrived 2 days later. Flawless customer service well done! Also delivery driver was great, noticed a screw behind one of my car tyres on driveway so potentially saved me tyre replacement as well!

January 30, 2022
Unprompted review
Rated 5 out of 5 stars

A quality TV unit.

Delivered in good time, well packaged. Not too hard to put together. Really nice finish and looks great. I used the dark wood end pieces but it was nice to have the choice! I'd recommend the unit and The Plasma Centre.

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

Purchase from Plasma Centre

Ordered tv stand and was kept up to date with delivery,and true to word it was delivered a few days later at the time stated,very happy with the service 🤗

January 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Excellent product, the stand is sturdy, good looking, and fits our new 48" oled TV perfectly. Slight delay in arriving but Plasma Centre refunded express postage without me asking. Excellent customer service, thank you.

January 1, 2022
Unprompted review
The Plasma Centre logo

Reply from The Plasma Centre

We are sorry your product was delivered a day late.

Whilst we ensure orders are dispatched correctly we rely on courier companies for our deliveries and unfortunately in this case the courier let us down and your order was delayed on route.

We have refunded the £3.00 express delivery charge today, please accept our apologies.

Rated 5 out of 5 stars

I am very pleased with the Sirius 1200

I am very pleased with the Sirius 1200, it is a very stylish cabinet which fits really well in the corner of my lounge and accommodates my hi-fi, sky box etc.
The cabinet assembly was fairly straightforward and I ordered it on a Friday and it arrived the following day.
Excellent service from the Plasma Centre and DHL courier.

December 31, 2021
Unprompted review
Rated 4 out of 5 stars

TV stand in stock; not in stock

Ordered a TV stand stated as in stock. Despite being informed it was being despatched it was not actually in stock! However we were kept informed and a couple of days later when sock had arrived it was sent and arrived on the new stated delivery date.
TV stand perfect.

December 3, 2021
Unprompted review

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