The Plasma Centre Reviews 534

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Ordered a tv bench in September but realised it had not been despatched. Did manage to speak to them once, but that was it, cancelled the order and ordered elsewhere cheaper. That arrived, but had to... See more

Rated 4 out of 5 stars

Ordered a TV stand which took one day longer than quoted to arrive. When I attempted to erect a part had cleaarly been used previously (screw holes enlarged and split). I contaced the store online and... See more

Rated 3 out of 5 stars

Excellent speedy delivery from Plasma Centre. Very nice, sturdy TV stand but very difficult to assemble. Ended up phoning the manufacturers - very helpful but still had trouble. Instructions did not s... See more

Company replied

Rated 5 out of 5 stars

I ordered a walnut desk, very good price and the quality was better than price so pleasantly surprised. Arrived quickly but damaged box and a corner of the top was damaged, sent photo of damage and bo... See more

Company details

  1. TV store

Written by the company

TV Stands, TV Brackets, Wall Brackets, Wall Mounts and TV Cabinets. The Largest Range in the UK from The Plasma Centre


Contact info

2.9

Average

TrustScore 3 out of 5

534 reviews

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Rated 5 out of 5 stars

Sirius 1200 in Black

Ordered our Sirius 1200 tv unit in black. Was not disappointed, well packed, easy to follow instructions. Some of the threaded pieces already in sunk into the wood, everything lined up perfectly. Just over an hour to assemble and look real quality. Would definitely recommend.

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Company 5 stars!!!!

We brought a tv unit for our new tv and after nearly four hours we found it was faulty, and I rang The Plasma Centre and asked me to send photos via email, which I did and have been communicating with Joe. Well I can’t thank him enough for helping me through this issue, and at no point did I feel he wasn’t bothered in getting this matter sorted. I would highly recommend this company for its amazing service and also their aftercare. Nothing was too much for them and this matter was sorted with no hassle. Joe deserves to be recognised for his professionalism and his high standard of customer service. He is a real credit to your company and as a former retail customer assistant, I know full well getting positive feedback from customers made my job more worthwhile. Thanks again Joe.
Jackie

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fast efficient service.

The ordered TV wall mount arrived on the designated day and was exactly as described. Competitively priced and efficient service, would not hesitate to use them again.

July 26, 2021
Unprompted review
Rated 4 out of 5 stars

We were really happy with out tv stand

We were really happy with out tv stand. Very good quality, easy to assemble. It was packed extremely well. To hide the wires it would be better for us if there were some hooks or something that could keep the wires in place. That would be perfect.

July 25, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid. poor service, constantly mislead. Dispute now with card company

Me and my partner purchased a TV unit. We realised it was the wrong size. Spoke to customer service who advised us to refuse delivery and a refund would be issued straight away.

No refund received after 5 days. Called and was told it would be processed that day. No refund received 5 days later.

Email to then say it was lost on return and I would not get a refund until the rest was received - despite being told a refund has already been processed?

Another call and was told to ignore the email and a refund would be processed that day. It wasn’t.

Now having to go through disputes via PayPal as I keep being mislead.

July 21, 2021
Unprompted review
The Plasma Centre logo

Reply from The Plasma Centre

Thank you for taking the time to write a review, this refers to a sale made on the OnBuy website.

We authorised and completed a full refund on their website prior to this review and they should have informed you of this at the time. It may take a few days for you to see the money back in your Paypal account.

We process orders for quick delivery and as we had already dispatched the item prior to your cancel request, the only option available to us was for you to refuse the delivery and we would refund upon confirmation from the couriers.

This is a very large TV stand transported in four boxes and unfortunately one went missing. This should not have affected your refund processing but we have to hold our hands up, this involved an extremely rare chain of events and we handled it wrong.

It was certainly not our intention to mislead you or deliberately hold back your refund, new procedures have been put in place to prevent this from happening again.

Please accept our sincere apologies.

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