Theplumbstore 

very impressed with the telephone manner and service attitude provided by your staff.

We ordered over the internet on a Thursday evening and paid for our item that was needed urgently. However, it was only after the weekend (Monday morning) that we were informed the part we needed would not be in stock until the following Friday and that delivery would not take place until the following Monday - 11 days in total for an urgent item! Be sure to check goods are in stock before you order and pay for them! On the upside, staff were very polite and extremely helpful.

Had to wait for more than a week for the radiator, but was kept informed on delivery. Due for delivery on the Friday 20th, was rung the day before and informed it would be the following Monday. I was pleased that we were informed the day before, duly delivered on the Monday afternoon.

Very professional from start to finish. Sales team were more than helpful, and phoned back when they said they would. Thank you.

Lady on the phone brilliant, very helpful, product delivered within 24 hours. Would use this store again.

PRODUCTS NOT DELIVERED AS OUT OF STOCK BUT NOT INFORMED UNTIL I RANG TO ENQUIRE

Following my order placement I received an acknowledgement stating that delivery would be on Thursday 05th Jan 2012. Having ensured that someone was around all day to no avail, at just after 0800 on Friday Jan 06th 2012 I received a call from Kirkcaldy store to inform me my delivery would be within the next hour, on stating that it should have arrived the previous day I was told "no, its today". I think there is something wrong with their systems.

Needed a stelrad triple rad to take to france whilst here during christmas................they pulled it off......brilliant

Vicky, the member of staff that dealt with my order was brilliant. She definitely went the "extra mile".
So refreshing in light of the indifferent service so often received.
The order was delivered on the exact days stated and as it was during the Xmas period was even more surprising.

Great communication and the goods were delivered on time.

IT SHOULD HAVE STATED ON WEBSITE PRODUCT WAS AN ORDER ITEM. STAFF TRIED HARD TO AQUIRE ITEM, WITH CHRISTMAS SHUT DOWN OF MANUFACTURER. DELIVERY WOULD TAKE TOO LONG FOR MY REQUIREMENTS. WILL USE THE COMPANY AGAIN.

Ordered a radiator from The Plumb Store and although I did expect the radiator to be delivered sooner than they said ... at least it was delivered on the day they said it would be delivered and when I rang them to change delivery instructions, they were very accomodating and sorted out the delivery to fit in with our times and we were rung back by a "proper" CUSTOMER CARE person (which doens't seem to happen a lot these days) who made us feel like "customers" and the item was delivered as arranged. Which is excellent in this day and age of customer service "call centers" who really don't care. I will definitely be dealing with The Plumb Store again ... as we are in the process of sorting out a very old house which needs a lot of plumbing brought up-to-date. And the most important thing for us, is to be able to plan work to be done, which means that we can't afford to be messed around with delivery times etc. So I would recomment The Plumb Store without hesitation.

Did the price comparisons and obtained the best price for an out of the ordinary radiator delivered in the time scales I wanted

I purchased two radiators from Theplumbstore they delivered the next day on time. one radiator was marked theplumbstore rectified the problem asap. service brilliant ten out of ten.

Initially I phoned for some product info, and the chap I spoke to was both knowledgeable and very helpful. The website was easy to navigate, and I found what I needed quickly. Ordering was straightforward.

I had two issues: (i) not having any information about the lead time for the product I ordered as I was ordering. If I had been in a hurry, it would have been disappointing to wait for an email about delivery, and then find that the product wasn't available quickly. I also had to email to ask about the time slots for delivery - although this email was responded to very quickly and helpfully.

The second issue is that payment was taken immediately - even though it will be two weeks before my product is delivered. This doesn't seem reasonable. Your cash flow is enhanced at the expense of mine - and over Christmas, too!

However, all in all a very good experience - although I haven't yet taken delivery, on the basis of what I've experienced so far I would use The Plumb Store again.

Inquired online on Sunday - received answer with promise of Monday contact within the hour. They phoned on Monday with all details including delivery time. Heater arrived on promised day. Cheapest online with unbeatable service - I will definitely be using theplumbstore.com again!

Will certainly use again.

Easy to browse, it was the most competative on price on the model i was looking for and delivery was free on what was a very heavy item. The delivery man was helpful too since it was my partner who answered the door he carried it into the kitchen for her. I now have a warm kitchen.

apart from long waiting time for delivery (not possibile to check before ordering) good , fair service, thanks

Very helpful staff. Ordered and delivered within 24 hours to North East Scotland. If they can do that why can't others??