Theplumbstore 

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Rated 1 out of 5 stars

Waiting for toilet delivery. I think I threw my money down the toilet. No one answers the phone so I am still waiti ng for delivery notification.

Rated 1 out of 5 stars

Order took ages to arrive - actually still hasn't arrived 2.5 weeks after being placed - whole build schedule is broken. Shouldn't have asked for feedback before fulfilment. Cheap and you get... See more

Rated 1 out of 5 stars

Placed an order for a vertical K2 radiator on 12 Dec 2012 when the website said the item was available for rapid dispatch. Received an email later that day saying delivery would be 8th Jan 2013!!. 4... See more

Rated 1 out of 5 stars

I ordered a potterton EP3002 programmer, as it was not showing as out of stock, I assumed it would be with me in 2 or 3 days - WRONG. 3 days later I got an email informing me the plumbstore.com does n... See more

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Rated 2 out of 5 stars

Fair price, but poor service

Had my item in stock and processed my order very quick, but after paying £15 for delivery, I would expect my order to arrive in a few days. But no, THREE WEEKS. If you can find your item for a similar price elsewhere, buy it there.

April 8, 2012
Unprompted review
Rated 2 out of 5 stars

Absolutely average.

Dont get me wrong they handled the order ok (yes just ok). took the money for the item very quickly (over the phone in fact) and then took about 7 days to deliver a small item apparently in stock.
Which turned out to come from a local plumbing supplier very near my address they just made the delivery address to be mine.
So my advice is to phone your local plumbing merchants yourself probablt pay less and get it deliverd probably quicker or even collect. because lets face it, thats all "the plumbstore ltd" did.

March 22, 2012
Unprompted review
Rated 3 out of 5 stars

Could do much better!

Love the look of the radiator I bought.
But.....when I phoned at 3pm. to check on its delivery, scheduled by you for today, I was told the item had NOT been put on the delivery van and would be delivered tomorrow.
I was very annoyed that no one had phoned to tell me and I had waited in all day.
I was asked if I wanted to speak to a manager. The manager did not introduce himself, had not been briefed about my problem by the original call taker and failed to apologise. I was called back about 10 mins. later by the original call taker to say the delivery would be made in the next hour. It was, at 4.00pm.
I was clearly told an untruth as the radiator WAS on the van for delivery although it would not have been delivered today if I had not phoned you. Not the way to treat customers!
I have been generous with 3 stars because the product is good and the call taker I spoke to was very pleasant if inaccurate.

March 19, 2012
Unprompted review
Theplumbstore logo

Reply from Theplumbstore

The radiator was delivered on the day that had been agreed at the time the original order was placed. At no stage was the customer not told the truth and everything was done to ensure that the delivery was completed as per our original agreement.

The radiator did not arrive from the manufacturer until midday therefore; it had missed both the morning and afternoon delivery services. After speaking with the customer and explaining the situation, we arranged further transport to deliver the radiator later in the afternoon.


Rated 5 out of 5 stars

Fantastic service

I was unsure about which units I needed, Joyce was so very helpful and contacted the manufactures for extra information to ensure I got the right ones, Joyce then took the time to explain my options, so now I have the right heaters in my Kitchen. I would be happy to recommend this company, great service.

March 6, 2012
Unprompted review
Rated 5 out of 5 stars

A good, helpful service

I needed a plinth heater, and some advice about the best one. They had to call the manufacturer, but were helfpul when I got back to them about it. Delivered within about 6 days.

February 29, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service and delivery.

Price extremely competitive. Wasn't in on agreed delivery date but Plumb Store redelivered next day (which was good for me). However no notification so lucky I was in. All in all good quick service with delightful delivery man.

February 27, 2012
Unprompted review
Rated 5 out of 5 stars

First class service

Great communication, good price, promt delivery. I work next door to Plumbase and they couldn't get them any quicker or any cheaper

February 23, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Easy website to use, secure payment.

Delivery arrived very quickly and was advertised very well.

Would recommend to anyone!

February 22, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent price and service

Excellent price, delivered promptly and great customer service from Vicky when I folowed up with a question. Would not hesitate to deal with again. Always a risk using a business for the first time, but the transaction was effortless.

February 22, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service, can highly recommend.

Great customer service. Unfortunately my initial order was out if stock at the suppliers. I was informed straight away and offered alternative options.
My order was delivered ahead of schedule, again, I was kept very well informed of available delivery slots.

February 19, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I ordered the boiler at 4.30pm and it was delivered for pick up the next day at the warehouse in Waltham Cross. Sales person Maria very helpful, rang me back with information as promised. Really quick turnaround on one of the coldest weeks of the year.

February 17, 2012
Unprompted review
Rated 2 out of 5 stars

I had to cancel my order due to long delivery

Your website was very easy to navigate and to place an order. Unfortunately the items I ordered were not flagged up as on a long delivery and I only found out when you sent me an email advising me of a delivery almost two weeks away. I needed the items immediately so I had to cancel the order and buy them elsewhere. There should be a flag advising whether items are in stock or not.

February 10, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent in every way

We ordered a radiator through the website which was easy to use and received a confirmation email. A further email was received to confirm the date of our delivery, with details to contact the company if this was inconvenient. I emailed them to request a delivery on the following day and received a reply within 24 hours to say this was fine and it would be delivered on the day I had requested. My husband took delivery of the radiator and he commented how nice and well mannered the man was who made the delivery. Excellent customer service all round. I would definately recommend this company based on my experience so far.

January 27, 2012
Unprompted review

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