Theplumbstore 

problem free purchase

The radiator i ordered arrived safe and sound and is now installed and functioning. My only sight qualification is that it took rather longer to arrive than I had originally hoped, so do factor that into your installation plans when ordering...

I ordered a ecoclic tap which was advertised as "available ready for rapid dispatch"
eleven days later I called them only to be told "they were waiting for it" whenI complained that I only ordered it from them because of "rapid dispatch"they sent me the wrong tap after further complaint they again sent me the wrong tap I only went to plumbstore through recommendation.
I certainly will not be using them again and certainly cannot recommend them.

Excellent price and good service.

Website proudly states "ready for rapid dispatch!", but it seems that this means they haven't actually got any and it'll take a long time for them to get it. I placed my order on the 4th of December, and it was finally shipped on the 13th - guess they must have paid for a redefinition of the word rapid.

Staff on the phone had no idea what was going on, would routinely say whatever they thought I wanted to hear and consistently promised that "it's going out tomorrow" when it never was. I was promised next-day delivery but instead it went out as standard parcels.

In short, avoid if at all possible.

received the shower rail, was expecting small box with multi sections in like i have seen elsewhere, but no it was a 6 foot by 4 foot box with a full U shaped rail in, and what quality its way better than others i have looked at and cheeper too, very impressed and it went up quickly too.
good quality and cheep price excelent

Never used this company before, but their prices were much lower than the competition.

However, the radiator was listed as "in stock", but after I had ordered it, I rang the company to check on delivery and they said that the supplier would be closed until after Christmas, suggesting that the item was not in stock.

I received an email to say that the radiator would be delivered on the 8th January (ordered 22nd December), which, even taking the Christmas break into account was a long lead time.

The radiator was actually delivered on the 2nd January.

So a mixed experience, but successful in the end.

Ordered on 15th December and still waiting for delivery :(

I ordered 2 radiators and having looked at the website I called the order line to ensure they were in stock and could be delivered when I wanted them. The staff were very helpful and the radiators arrived quickly. The price was the most competitive I could find online or from a merchant.

I would have given theplumbstore.com 0 stars if it was possible.

I ordered an item on Sunday afternoon. Received an email at 6pm the following Tuesday;

Hello,

We have recently received your order for the Santon Premier Plus PP150E Direct Unvented Cylinder. Unfortunately we do not have this product in stock and will not be able to supply the product. We apologise for the inconvenience and will process your refund ASAP.

Please allow 2-4 days depending on your bank.

The item has now been removed from the website and all prices have went up for the different size models.

After ordering I had arranged a plumber for the end of the week to come and install the item. Delivery was apparently 2-3 days, so the item should have come on Tuesday/Wednesday even Thursday or Friday would have been fine, yet I didn't receive the email to say the item was no longer available until 6pm Tuesday. This has set me back by over 3 weeks as I had to reorder this item from another website and delivery is not until the second of January and my plumber is unavailable until the week after.

I have still to receive a refund, it has been 12 days since I placed my order. Making things worse the website would not take my card details so I had to use PayPal which will add another 3-5 days onto getting my money back once I actually receive my refund.

This whole situation should have been avoided by stock levels and the website being kept up to date. I would advise anyone to keep clear of this website and have a look about on trustpilot prior to purchasing from these online retailers.

Service as it should be . excellent communication, automatic, but set up properly so it comes across as professional. Only comment:- Bought a radiator, your site didn't say it included brackets but manufacturers did, might save queries/lost sales if the description says this (unless I missed it)

Claimed to have item in stock then when I called to find out why it hasn't dispatched they told me it would be two weeks!

Placed an order for a vertical K2 radiator on 12 Dec 2012 when the website said the item was available for rapid dispatch. Received an email later that day saying delivery would be 8th Jan 2013!!. 4 bloody weeks??? Not what i call rapid!!! Also noted on the invoice that they had infact sold me P2 & not a K2 although the item was definately advertised as a K2. (They have now however amended the item discription!!)
Not a happy bunny so I called next day, explained the situation and cancelled the order. money was back in my account 5 days later.

Great service, I initially ordered the wrong size of valves and the staff that I spoke to over the telephone were excellent, changing the size to the ones I actually needed. The delivery came promptly on the stated day. Great product, great service, would definitely recommend xx

Price match, next day delivery, and helpful staff. How could these guys be any better?

Managed to find twice imperial radiators here much cheaper than anywhere else. Delivery was quick and the driver was friendly and courteous .

Would use again. Fast delivery of order

Bit of a pisd take to ask me to review their site when they cant even be arsed to answer phone or reply to email about the whereabouts of my product