Theplumbstore 

Order and delivery went without a hitch, perfect!

I ordered the on 6th December and still nothing through. I had an email on 12th I was informed it was shipped and still nothing. I thought the time it took to dispatch was slow and to be asked for feedback (16th) when I haven't even received my purchase was disappointing to say the least. Please can you chase up, unfortunately I've not been very impressed at all. Hopefully when it arrives the product will be fine.

I think I have been kind with the 2 star rating.

Ordered 2 radiators to be delivered within 3-4 days... Paid £7 for delivery. After 4 days I contacted them to ask where my order was, to be told it would be with me on the 14th (day 8). Waited in all day until 6pm, no delivery. Tried to call, but they are only open 9-5 Monday to Friday. It's now Sunday. The radiators were ordered for a private job that my husband was doing, he's now at risk of losing the private job because of the delay in receiving the order. Nothing I can do until I can speak to someone on Monday to complain about my order, or lack of order..

As above, product was not very well packaged and took longer than is reasonable to arrive. Difficult to justify paying a delivery charge when it is as slow as this

Ordered a towel radiator as their website stated it was in stock. After a couple of days I still hadn't heard anything, so gave them a call. I was told that the towel radiator I had ordered actually wasn't in stock and that it was special order only and I'd have to wait 4-6 weeks! Absolutely ridiculous! They gave me a refund, but why say something is in stock when it clearly isn't? I would never buy from them again and would advise others to give them a wide berth!

Ordered goods that were stated as in stock on the site. Money taken from my C Card. Goods could not be supplied until next year so I cancelled the order. I am STILL waiting for my money to be refunded. Have informed the CC company.

Do not buy from this company without checking the item is "in stock"

A good website, competitive prices with delivery charges included, good telephone response to questions and prompt delivery all add up to a great web supplier. I will certainly deal with them again.

Good price and communications

waited eight days for delivery from what I would class as down the country which originally I didn't mind to much it was a radiator after all however when I looked at the invoice it must have been contracted out and I received a radiator from a company which was half a mile away from my house I could have saved the postage charge and picked it up myself but the fact it took eight days when so close to my house is unforgivable. poor.

I had made a mistake with the delivery date, and got it wrong by a week too early . When my wife rang to confirm the delivery date she was advised that it wasn't due for another week but was offered a date and time convienient for all concerned. This was very much appreciated as it meant we could deal with two issues on the same day and not having 2 take more time off work despite my error

I needed a radiator and some valves due to the cold weather, I checked the prices on Theplumbstore and found great pricing,I placed my order online and was given a firm delivery date, its all very simple and worked well for me!

I ordered a radiator which was competitively priced with free delivery and arrived on the date specified. After reviewing the radiator size and where it was going to be installed I changed the order and this was dealt with efficiently without any problem.

Arrived on time and radiator brilliant quality and a lot cheaper than anywhere else. Would recommend to anyone

Bought an item from plumbstore only for them to ring me and ask 4 days later an ask for an extra £36 for postage, as I wouldn't pay any more fees they asked me to cancel my item with a full refund total piss take (don't bother with plumbstore).

Great service and price.

Ordered a radiator on line to replace like for like, delivered a couple of days later free of charge and perfect fit. Paid half the cost at plumbstore than if we had collected the same from a well known local plumbing centre!

Easy to find what you need on the website. Competitive pricing and delivery bang on time. I also needed radiator to be delivered at a specific time and the girls in the delivery dept could not do enough to help....first class

After several phone calls it appears that it will take 16 days to deliver my order when it still says available ready for rapid despatch.
Asked for a refund.
Probably very good but phone before ordering to check delivery times.

Bought this radiator to replace a leaking one, this was the best price I could find online, the communication was excellent, fast delivery and very pleased with the overall service I would certainly use the plumbstore again, THANK YOU