Theplumbstore 

cylinder ordered and, a few days later, arrived. Also cheaper by a small margin.

I ordered a booster pump, it was the cheapest price I could find anywhere. It arrived within 48 hours. What more could you ask for.

Easy to use web site, cheapest price we could find (the plumber we use couldnt match the price for the radiators), good communications regarding delivery etc. Delivery driver was exceptional - friendly, efficient, courteous, rang us before arriving, took our number for the second part of the delivery. i would definitely use again on the basis of this purchase.

items arrived on the specified date in good condition what more can i say 10\10

Can't fault the service. Part was delayed, due to a fault at the manufacturer & the guys at The Plumb Store keep me fully aware of when the part was in and when it was dispatched. Top Marx....

My order took 6 days to be delivered from despatch note to actual receipt. Seems a long time and don't know if it was a Royal Mail problem or not but perhaps Plumbstore ought to review its delivery method.

Also the part I ordered was incomplete with several pipe clips missing. Appreciate this kit was brought in from a third party (boiler) supplier but Plumbstore should take some responsibility to check completeness before delivery

On positive side when phoned Plumbstore was responsive and staff were polite helpful and quick to respond to my query/complaint

I ordered a potterton EP3002 programmer, as it was not showing as out of stock, I assumed it would be with me in 2 or 3 days - WRONG. 3 days later I got an email informing me the plumbstore.com does not hold any stock and orders direct from the manufacturer who had a recall and 'production issue' with their products, and I would receive the programmer when the plumbstore.com received it. I asked for a refund and got it, but customers are freezing because the plumbstore.com website takes your money without showing stock levels. I purchased an equivalent programmer from my usual supplier the next day (thank you PTS)

No more to add.

These are the most professional and consciences team of workmen I have ever had the pleasure to meet They could not do enough to make the installation of a complete Central Heating system and fantastic new shower go effortlessly and they left the house spotless very little tidying up and everything fully explained and tested would recommend them 100% to everyone the job organisation was superb everyone concerned made it go very well.

theplumbstore are fantastic brilliant service , great superfast delivery of goods will definatley use again , and will tell other plumbers about this company . ther prices are hard to beat
regards ian b m campbell.

Found what I was looking for and promptly delivered.

As Above as stated

I found what I wanted, at a fair price, the website was fine.
It was delivered on the day advised, but had been damaged. However the delivery driver took the initiative and did a good job of bringing another one the following morning. Situation recovered well!

I had been looking for a certain size of radiator which few others
seemed to have in stock. The bonus was that I saved over £15 on
the order. A delivery date was given and stuck to, well done and
thank you.

Sorry Guys, this was an urgent purchase, as a first time buyer on your site if you had delivered on your promise you would have have had a customer for life. The promise was next day delivery, order by 1.00 pm, which I did and paid for. Only chasing you up late afternoon did we find out that it would be another 4 days! We had no choice but to cancel and claim our money back. (which you handled well, thank you) The very biggest improvement all online stores can improve is customer communication, especially when things go wrong. Get it right and you will be the winner!

I can’t fault their customer service but the delivery process is utter rubbish and needs to be seriously sorted out. (Plumb Store – if you are reading this please take note!)

4 days after placing my order I received an e-mail saying that my items had been despatched...what I failed to notice was the tiny foot note at the bottom saying that the goods had supposedly already been delivered on the previous day!

I then waited another 3 days before ringing to say ‘where are my goods’. The lady checked and said that they had been delivered 5 days earlier... ‘oh no they haven’t’ I replied. It turns out that the goods had been marked as ‘delivered’ even they never actually left my local Plumb Centre. But get this.....the date they were supposedly delivered was the day before having been supposedly despatched.

Try and work that out if you can!!!

I eventually received the goods 1 ½ weeks after placing the order!

So Price=good, ordering process=good, customer service=good, delivery=shockingly bad

An in stock Stelrad radiator ordered 10.54 a.m on 18 Oct now scheduled for delivery 31 Oct (no idea what time). There was no estimated delivery when the order was placed and as it was a common size I could have got off the shelf from any stockist. As a result the plumber had to make a return visit to my house incurring me in additional costs.

Ordered a VRT 350 programmable control via theplumbstore website. It showed this controller Available:Ready for rapid dispatch. Sounds good.
A week later, no product arrived, so call their customer service. They said during this time of the demand is very high and as a result the product has not arrived yet and will be dispatched the next day. Called 2 days later, again the same excuse - the product is not in stock. Cancelled my order and waiting for my refund.

Once bitten twice shy. Not going on that website again.

Found the products and prices really good only problem I had was with the delivery, arranged a delivery date before going on holiday only to find I had to wait another week before my order arrived. Thought this might just have been a one off, placed another small order over a week ago and Iam still waiting........

Decided to order with plumb store as they were competitive AND promised next day delivery. It was only after the money was taken from me did I receive an e-mail updating me that my delivery was to take 7 days and not arrive the next day!!!! If I had known this I would have placed my order elsewhere. I had to call them just to make sure they hadn't made a mistake but in fact this was correct. The girl at the other end did give me a few hours to decide if I wanted to cancel my order but this still wasn't enough. I would have preferred to know before placing my order that the item would take 7 days. This should be made clear on the site.
This is my only complaint, apart from that the item came with no damages and looks lovely.