Purchased 15 sets of water bags for tying down an in-ground pool cover and they are made of the flimsiest plastic imaginable. More than half of the water bags already had splits or pin sized holes in... See more
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See what reviewers are saying
Every winter cover I have bought up to this point has been the bare minimum length to extend beyond the edge of the pool, and was quickly destroyed in a two year timespan. When I received my new cover... See more
We have purchased 3 pool covers for our above ground pool over the last 10 years and each time we have been so disappointed in the quality. Those covers were each inadequate. We have our new pool cov... See more
Had to replace an existing extremely heavy 10 year old safety cover on our pool. The solid and mesh safety covers for our custom shaped pool are now beyond expensive so am going back to a good altern... See more
Company details
Information provided by various external sources
Being a leader and an expert in the swimming pool industry for over thirty years in the wholesale and retail trade, our company’s online objective was to offer specialty web stores in products that we do the best. What do we do best? We offer great selections, quality brands, competitive low prices, uncompromising customer service, and in-stock same day shipping! What could be better? With years of experience in purchasing and selling we far exceed any of our competition! We know what you want-shop us now and see for yourself.
Contact info
60 Campanelli Drive, 02184 , Braintree, Ma
- 1-855-467-4224
- customerservice@thepoolcenters.com
- www.thepoolcenters.com
Pool Cover
Good quality of cover, poor cutting of edges. I had to re-square 3 of 4 edges. You need a better cutting machine. Very tedious work with 32 X 16 X 16 or 64 feet of edge using yardstick and scissors.
October 25, 2015
Unprompted review
pool cover and water bags
Quick delivery, good price and items as ordered.
October 25, 2015
Unprompted review
Unhappy
You have had my money for 3 weeks and I have no pool cover!!!
October 23, 2015
Unprompted review
Reply from The Pool Centers
Hello Kent,
Our customer service team looked into your order and called you to resolve this issue. It appears you originally received the wrong item and shipped it back. We were waiting to receive it into processing in order to send you a replacement. We have scheduled your replacement order to go out today and believe our team has communicated this to you via phone and email.
If your opinion has changed in the resolution of this case, please update your review to reflect your overall impression of our service.
Sincerely,
The Customer Service Team at The Pool Centers
Pool Cover Quality still to be determined???
I just recieved my Robelle Mesh XL Winter Cover for 21' Round Above Ground Pool. The ordering process was easy and delivery was quick, however I was a little disappointed after reading the installation instructions and feeling the texture of the cover. It cannot be pulled tight or steaked down or it voids the warranty. It also says that it keeps debris out, but allows water to pass through which is one of the main reasons I purchased this cover. So far it has kept debris out, but rain water did not pass through and put stress on the cover. It has held up, but I've only had it a week. We will see how it holds up over time.... also, you must purchase the pillow as the instructions state it is required for proper installation.
October 21, 2015
Unprompted review
pool cover
Good pool cover. Exactly as advertised.Fits very nice on 24' pool
October 20, 2015
Unprompted review
Great Service
I ordered some items online from the The Pool centers and I didn't even know about the company. My order came quickly and everything was perfect!
October 19, 2015
Unprompted review
Superb Service!
Huge selection at great prices.
Excellent email notifications
Super fast delivery
Thank you
M Dillon
October 6, 2015
Unprompted review
Pool Cover
I recently purchased a pool cover and if arrived in acouple of days at a decent price and saved me a trip to the store.
October 6, 2015
Unprompted review
Family pool
Great service. Did everything online. Packages delivered as stated. Quick, fast service. Thanks for making closing the pool easy.
October 5, 2015
Unprompted review
Thank You for a great product at a great price !
Very good price , friendly actually human beings answer the phone, product is great and fast delivery. Very satisfied
October 5, 2015
Unprompted review
Unbelievably fast!!
Best price for a mesh cover. I checked everywhere. And it arrived in less than a week! Great !
October 5, 2015
Unprompted review
Product as was as advertised
Ordered a above ground winter pool cover with clips The cover seems to be as advertised, well made we will se what a winter does to it.
October 5, 2015
Unprompted review
Service
We received our order in a very timely manner. The cover and water bags were of very good quality. The leaf catcher is good too. This is my first time trying this so I'm not sure how it will work
October 4, 2015
Unprompted review
Pool cover and water tubes
Great products and fast shipping. I will be using them again.
October 1, 2015
Unprompted review
excellent and courteous phone rep.
placed order by telephone order arrived as was described by your rep. product appears as what was described to me. will have no problem if I need further orders. thank you
October 1, 2015
Unprompted review
Great product. Great value.shipping is fast!
The pool cover we order was for a 24 foot above ground pool and the pool cover came very quickly was perfect thickness and slightly bigger than the size of the pool which was wonderful for windy winter weather!
September 30, 2015
Unprompted review
Fabulous customer service
I have purchased products from your company a few times in the past years and the customer service representatives are always helpful and knowledgeable I appreciate their suggestions and all the help they have given me. I always have a great experience
September 29, 2015
Unprompted review
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