The Protein Lab (UK) Ltd. Reviews 

409
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered an item from The Protein Lab on August 22nd and received an email from them later that day informing me that the item had been dispatched. 12 days later (September 3rd) it had still not... See more

Rated 1 out of 5 stars

I bought the deal where i could get 2x 4kg tubs of protein powder for £56 either 2x Banoffee or Chocolate or a mix of the two. I received 1x Banoffee and am still waiting for the other tub of chocolat... See more

Rated 3 out of 5 stars

The products on the website are great, prices are ok but a little pricey on some items. Customer service could be much better, their online chat isn't reliable at all and you usually won't get a respo... See more

Rated 1 out of 5 stars

Ordered protein and creatine paid for express shipping sent both my parcels seperate when they told me on the phone " yes we can put them together for u " Then phoned back to double check the guy sa... See more

Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

All our products are manufactured in state-of-the-art UK facilities. All compounds used to formulate The Protein Lab product range are carefully chosen to help body-builders and athletes achieve their ultimate goals. We aim to be at the cutting edge of technology, to help you achieve your physical and nutritional targets, while offering great tasting, quality and value driven products.


Contact info

2.0

Poor

TrustScore 2 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(409)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and delivery

These supplements are I te highest quality, I have previously purchased from protein lab .com in the past for the outstanding results of their producs at a very reasonable coat, I have referred your company to my family members whom are also now members. Trouble free hassle fee quality item with fast delivery

April 22, 2016
Unprompted review
Rated 2 out of 5 stars

Refunded shipment with no contact

I live in Japan. The Protein Lab is a company that ships to Japan. The site allowed me to order 5kg of protein to be shipped to Japan without stopping me at the checkout, when the company knew that only 1kg would pass through Japanese customs. I did not not this. A week passed by with no contact from TPL, when I see on my bank statement that my purchase was refunded. No email or notification from TPL about this. I contacted the company and they told me the situation about customs. They refunded me the money for the purchase, but I'm still out 5 quid for shipping and the international transaction. AND no protein. Big waste of my time. TPL should install safety nets or red flags on their site that will stop any unknowing customer from ordering something he or she will never receive due to international laws.

April 21, 2016
Unprompted review
Rated 4 out of 5 stars

Pretty happy

Tastes great (vanilla) and mixes really easily. Too early to comment on any results as only received delivery a week ago. For future reference need to order two weeks in advanceny so as not have any dry spells.

April 20, 2016
Unprompted review
Rated 1 out of 5 stars

disappointed

I placed my order through living social on the 24th of march and I haven't received my order yet! They said i would have it by the 7th of april and they haven't arrived!!

April 12, 2016
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Only time will tell if the product works. Other than that more than happy with my experience and the service.

April 6, 2016
Unprompted review
Rated 4 out of 5 stars

nothing to say

I just start the traitment so I have nothing to say ,I have no problem with my stomach .
Ask me the review in 3 month .

March 29, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look