The Protein Lab (UK) Ltd. Reviews 

409
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered an item from The Protein Lab on August 22nd and received an email from them later that day informing me that the item had been dispatched. 12 days later (September 3rd) it had still not... See more

Rated 1 out of 5 stars

I bought the deal where i could get 2x 4kg tubs of protein powder for £56 either 2x Banoffee or Chocolate or a mix of the two. I received 1x Banoffee and am still waiting for the other tub of chocolat... See more

Rated 3 out of 5 stars

The products on the website are great, prices are ok but a little pricey on some items. Customer service could be much better, their online chat isn't reliable at all and you usually won't get a respo... See more

Rated 1 out of 5 stars

Ordered protein and creatine paid for express shipping sent both my parcels seperate when they told me on the phone " yes we can put them together for u " Then phoned back to double check the guy sa... See more

Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

All our products are manufactured in state-of-the-art UK facilities. All compounds used to formulate The Protein Lab product range are carefully chosen to help body-builders and athletes achieve their ultimate goals. We aim to be at the cutting edge of technology, to help you achieve your physical and nutritional targets, while offering great tasting, quality and value driven products.


Contact info

2.0

Poor

TrustScore 2 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(409)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

green coffee tablets

I am very pleased with the green coffee tablets work very well make me feel better not feeling bloated so much

July 10, 2015
Unprompted review
Rated 2 out of 5 stars

Bad communication

I placed an order after receiving an email offering buy one get one free. I paid for the 24hour courier also.. My items took 4 days to arrive and I have also only received one item. I have emailed customers services and someone emailed back saying they would look into this asap I have heard nothing back and also emailed them twice chasing this up. I will be contacting again as I paid for goods which have not arrived. It's false advertising offering buy one get one free and not sending out 2 items.

July 8, 2015
Unprompted review
The Protein Lab (UK) Ltd. logo

Reply from The Protein Lab (UK) Ltd.

Hello David am sorry we forgot to include your free packet, once you had made us aware of this we sent this out ASAP, it was a mistake which we apologise for. We do reply to all emails however these may have ended up in your spam folder. If we can assist you further please contact us.

Rated 5 out of 5 stars

service

The Protein Lab was very efficient in delivering my order. No hassle service. A satisfied customer - thank you.

July 6, 2015
Unprompted review
Rated 5 out of 5 stars

spot on

Fast delivery got exactly what I asked for would recommend highly

June 23, 2015
Unprompted review
Rated 5 out of 5 stars

Whey protein

Great company to deal with, good priced products, very fast delivery generally the next day, I have spoken to the company and the staff were very helpful indeed, I have recommended them to people already for all the above reasons and will continue to do so, brilliant service, thank you

June 16, 2015
Unprompted review
Rated 5 out of 5 stars

Quality Product with quality services

I tried pro elite whey protein chocolate flavour & without any doubts the protein is amazing & taste like a chocolate shake when taken with milk. I would recommend them to all my friends to try them as they are very prompt in delivery too.

Cheers

June 11, 2015
Unprompted review
Rated 5 out of 5 stars

Great taste, unbeatable price, great results.

Taking this product as recommended by a sponsored athlete of there's jordan Ingleby, who is providing me with online coaching. The results are showing through week by week, from feeling me properly in the morning breakfast after my daily workout and over night. Would reccomend to anyone from any fitness level after great taste, price and still get results.

June 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Bought strawberry flavour protein for my boyfriend.. He says it's the nicest he had ever tasted!! Will be ordering again

May 20, 2015
Unprompted review
Rated 5 out of 5 stars

great

Product great super fast delivery really impressed

May 5, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look