Thermatekheating Reviews 

162
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency, knowledge, and speed with which tasks are completed, from boiler services to heat pump installations. People also appreciate the staff's professionalism, friendliness, and helpfulness, noting their clear explanations and tidy work. Reviewers frequently mention the company's superb communication and punctuality, with technicians arriving on time and keeping customers informed. The positive experiences reported by customers were consistent across all feedback, indicating a high level of satisfaction with the company's services and staff.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their efficiency, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Thermatek for boiler service after they fitted Tado remote system earlier in the month. Easy to book, they stick to the appointment. Time with 2 hour window given on booking. Happy with price... See more

Rated 5 out of 5 stars

Ryan has been doing all my gas work in my houses for a few years and he is completing my a or pump installation today I highly recommend him for anyone thinking about going down the heat pump directi... See more

Rated 5 out of 5 stars

Had Thermatek booked to come and install Tado remote heating thermostat in my house. From initial call back for quote and booking the appointment found Ryan very professional and quick to respond. O... See more

Rated 5 out of 5 stars

Installation of new heat pump went very smoothly and would recommend Ryan to anyone looking to install an air pump The quality of work was five star and delivered over and above on system



Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

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4.9

All reviews

(162)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt

Prompt, proficient and courteous service.

October 14, 2025
Thermatekheating logo

Reply from Thermatekheating

Thank you such positive feedback Geoff.

I’m glad we provided such great service, we hope to get the opportunity to work with you again in the future.

Thanks again,
Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Genuinely helpful and completed the…

Genuinely helpful and completed the requested work as agreed. Scheduled work within a reasonable timeframe. Limited payment options, card payments do not seem to readily available, just something to be aware of.

October 1, 2025
Rated 5 out of 5 stars

Used Thermatek for boiler service - highly recommend.

Used Thermatek for boiler service after they fitted Tado remote system earlier in the month.
Easy to book, they stick to the appointment. Time with 2 hour window given on booking. Happy with price and better than previous company used.
Would recommend. They went on to do my mothers service too.

October 8, 2025
Rated 5 out of 5 stars

Professional, high quality service

Ryan was professional, friendly and very knowledgeable. He arrived early and installed a new boiler with no hassle. He was also incredibly helpful in troubleshooting the problem beforehand over the phone, and providing all the information to support with me making the most efficient, and cost-effective option. I would recommend Ryan to anyone looking to replace a boiler and any other heating solution needs.

August 20, 2025
Rated 5 out of 5 stars

Ryan is so fast to check my boiler next…

Ryan is so fast to check my boiler next day. He is the first engineer I met so far to fully explain what the problem of the boiler is. Therefore I can estimate what is the ceiling price for repairing the boiler. After he has fitted the PCB to the boiler on the second visit, the boiler works again and no further repair is required. My tenant is very happy. I will definitely call Ryan again for any boiler issues in future. Thank you so much for Ryan!

August 14, 2025
Rated 5 out of 5 stars

Good work and good comms

Ryan and his team were very communicative throughout the job which I found to be a big stress saver. After the initial quote and work, there was further work required (waiting on a supplier callback) and I was kept in the loop and we got it resolved asap.

It was clear they knew their trade and I learned lots about my heat pump.

Very appreciative

July 22, 2025
Rated 5 out of 5 stars

Excellent service

Brilliant, professional service, friendly, helpful and reliable.

July 23, 2025
Thermatekheating logo

Reply from Thermatekheating

Thank you for the review Helen, we hope your buyers are happy with the new gas fire.

Thank you for choosing Thermatek Heating and we look forward to working with you again in the future.

Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Fantastic Company

We have had a great experience with Ryan and the team, they were very friendly and knowledgeable and identified the problem and resolved as quickly as they could - We would definitely recommend them!

July 9, 2025
Rated 5 out of 5 stars

Friendly

Friendly, reliable & aquarium assistance! - Ryan and team helped us understand the workings of our heating and hot water system, and also helped me set up a RODI filter for my marine aquarium I've recently set up. A novel service that the team adapted to and prevented me from flooding my house. Highly recommend!

June 6, 2025
Rated 5 out of 5 stars

Reliable Gas Boiler Replacement Service

I recently had my gas boiler replaced and I am satisfied with the results. From the initial inspection to the final installation, Ryan was responsive and professional throughout the process.
He arrived well-prepared with all the necessary tools and equipment and answered my questions thoroughly. Ryan explained the different options, outlining the advantages and disadvantages of each, and recommended efficient choices based on my home's needs.
The installation was quick and efficient and my home was left clean and tidy afterward. The new heating system operates quietly and efficiently. I appreciate Ryan's expertise and commitment to his work. I recommend him to anyone needing gas heating services.

April 28, 2025

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