What an amazing service from The Secret Garden. I ordered a beautiful Nicole Barr necklace, after receiving a marketing email from The Secret Garden (it shows they work)! I placed the order on a S... See more
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The Secret Garden is my favourite place for jewellery gifts - whether I’m treating myself or others. I’ve been a customer for over 20 years! Milena has an eye for something just a little different a... See more
Ordered a troll bead for a special birthday, arrived really quickly & recipient was delighted. Have just ordered second one as last minute gift paid extra for next day delivery arrived on time. Will... See more
Excellent service speedy delivery. Attractive design lovely coloured bench. Very lightweight however so time will tell if it lasts. Not 100 percent sure worth price. But that being said would buy aga... See more
Company details
Written by the company
The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as designs her own range (Milly 925).
Contact info
12 Winchester Street, RG21 7DY, Basingstoke, United States
- +44 (0) 1256329015
- info@thesecretgarden.uk.com
- www.thesecretgarden.uk.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very pleased with service it was quick…
Very pleased with service it was quick and efficient.
Lovely charm.
Milena has fantastic taste in the…
Milena has fantastic taste in the jewellery she buys for her shop.
I always visit her when looking for new pieces to add to my collection.
She is warm and friendly and knows her stuff!
Great!
Bought some earrings for a gift and really happy with them, fast delivery and competitively priced.
Beautiful necklace, excellent service
I ordered the necklace for a relative’s 60th birthday. It came very quickly and was beautifully packaged. I was delighted with its quality and beauty as was the recipient. Thank you.
Excellent customer service
Excellent customer service. Quick delivery and lovely range of jewellery. I would buy from them again!
I ordered a troll bead for my mum's…
I ordered a troll bead for my mum's birthday & it came within 4 days which was great. She was really pleased with it & the service I got was great. Would definitely recommend.
Order turned up quicker than stated
Order turned up quicker than stated. No issues. I would use Secret Garden again.
Excellent product and first class…
Excellent product and first class service. No complaints, will definitely use again.
So easy to do business with.
So easy to do business with.
Fantastic service and speed of process and delivery
Birthday surprises
Items ordered, received confirmation email and despatched email promptly, quick delivery. One item is for a 21st birthday, so was anxious if not liked coukd they be exchanged, a very nice compliment slip confirmed as long as they are not worn an exchange can be made. Will find out this week if they the ideal present.
Strangely though placed a second order and although emailed to say not received confirmation etc. Items did arrive a day or so longer than first time. Emails still not arrived, but goods have. All nicely packaged. Happy customer and would recommend 😉
Was happy at first and then got let…
Was happy at first and then got let down.with one day to go before needing the necklace .but sorted out in the the end .so thank you
Trollbeads 😍
Ordered a Trollbeads charm very Happy with it exactly as expected
It took a while to arrive but that’s because “free post is second class !
So if your in a hurry to receive your items I’d advise pay for your delivery!
I would definitely recommend secret Garden
The items arrived in good time and as described
The items arrived in good time despite a redelivery date needing to be arranged frommtge post office. Items were as described and well packaged. My wife was very pleased with them
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