What an amazing service from The Secret Garden. I ordered a beautiful Nicole Barr necklace, after receiving a marketing email from The Secret Garden (it shows they work)! I placed the order on a S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Secret Garden is my favourite place for jewellery gifts - whether I’m treating myself or others. I’ve been a customer for over 20 years! Milena has an eye for something just a little different a... See more
Ordered a troll bead for a special birthday, arrived really quickly & recipient was delighted. Have just ordered second one as last minute gift paid extra for next day delivery arrived on time. Will... See more
Excellent service speedy delivery. Attractive design lovely coloured bench. Very lightweight however so time will tell if it lasts. Not 100 percent sure worth price. But that being said would buy aga... See more
Company details
Written by the company
The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as designs her own range (Milly 925).
Contact info
12 Winchester Street, RG21 7DY, Basingstoke, United States
- +44 (0) 1256329015
- info@thesecretgarden.uk.com
- www.thesecretgarden.uk.com
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products and service
Bought a beautiful necklace at a great price as a birthday gift. She was delighted with it. The tracker meant I knew it had been dispatched really quickly and arrived on time. Would definitely recommend to others
February 19, 2021
Good service
Had the item I wanted in stock. Shipped pretty quickly and arrived in good condition. Item was exactly as described and matched the picture on the website.
February 17, 2021
Excellent customer service as always 😊
February 16, 2021
Great shopping experience
Great shopping experience. Caterina has been super helpful. Will definitely shop here again.
February 16, 2021
Purchased amber earings
Purchased amber earings.
Received within 2 days: all as described.
Excellent quality and service.
February 16, 2021
Fast efficient service.
February 16, 2021
Fantastic service and loved my earrings…
Fantastic service and loved my earrings - will be ordering more !
February 10, 2021
Great selection
Great selection. Good quick and reliable service. Competitive prices.
February 9, 2021
Excellent service
Excellent service - fast email response, beautiful art sent out quickly.
February 9, 2021
Nomination charms
Very pleased with the order I received, it was really nicely presented and well wrapped. I will definitely order from them again.
February 7, 2021
Excellent service
Excellent service. Beautiful jewellery which is of good quality and reasonably priced. Shipping of order very quick.
February 7, 2021
Super service cannot fault
February 7, 2021
Excellent service
Excellent service, product, packaging and delivery. Could not be happier. Will definitely use again and would highly recommend.
February 4, 2021
Great service.The item arrived in good…
Great service.The item arrived in good time.
Very happy with my purchase.
January 30, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.