**A disappointing experience from a retailer I trusted** I've been a loyal customer of this shop for some time now, having spent well over £1,000 with them — so it's with genuine disappoin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've only ordered a couple of items from the shishashop. Both times I was quite pleasantly surprised by the order process, including shipping. Prices are reasonable, even shipping, and there's never a... See more
This website is a scam. The products received are different from the ones shown in the photos. Also, when you contact the seller by email or WhatsApp, nobody replies. They are just thieves and scammer... See more
Sadly this site is a complete scam. Placed an order and received no product. Tracking number provided doesn't display any information with Royal Mail and they keep closing my complaint on the websit... See more
2.3
Poor
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great customer service,great products
I recently ordered for the first time from the shisha shop. I realised shortly after placing my order that I had ordered the wrong coal,so I phoned the shisha shop the very next day at their opening time to prevent being sent the wrong thing - no one answered after letting it ring for ages and I was not impressed.I tried again several times the same morning and finally got to speak to a team member and here I have to say he couldn't have been nicer and more helpful. He gave me the best advice regarding which coal to chose and it arrived the very next day. It really is a brilliant product and I will order again from the shishashop!
June 30, 2015
Unprompted review
Great!
ordered some sticks off the website, good fast delivery but not friendly customer support. good stuff tho, thanks guys.
December 27, 2013
Unprompted review
Fast delivery, efficient service, very helpful support!
I was looking for a shisha pipe for myself and came across a few different companies, decided to call these guys up before ordering as I had a few questions and I was surprised by just how much detail the guy went to explaining everything! I ended up purchasing everything I needed and they even chucked in a few freebies to get more going. Checkout process was easy and simply and even got the gear the next day!
Next day, the gear arrived, everything was wrapped and secure (shisha jar is made of glass) the jar was intact, the design was exactly as seen on their site. I was really chuffed by the quality and would definitely recommend these guys!
March 4, 2012
Unprompted review
Pleasant experience.
I ordered a bowl from the website. They emailed me to let me know that the order had been received, and again when the item had been dispatched. It arrived a couple of days later, so overall very good.
The only reason I haven't given 5 stars, is because the website can be difficult to navigate. Near the top of the webpage, there are some links to various categories of items. When you hover your mouse over one of them, a drop down menu appears, with further subcategories. However, I found that when I tried to move the mouse over one of the drop down menus, they would often disappear before I could click anything, which was a bit frustrating. A small thing, that could do with being fixed, but not enough to put me off buying from them again.
February 27, 2012
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.