Everyones complaining about the ad block making you wait 180 seconds.. guys if you PAUSE YOUR ADBLOCK you only have to wait 15 seconds or whatever. Ofcourse there's ads, how else will the website surv... See more
Company replied
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See what reviewers are saying
My go to for CC! Subscription price is fair and totally worth it. The site is easy to navigate. The download manager makes it so so easy, and u can find pretty much anything and everything. I... See more
Great site, but that is not why I'm writing this. I'm writing this due to the bogus reviews being listed here, especially the one claiming that the custom content caused someone's computer to have... See more
A good source for those who like alpha cc in their games, though you can find some good maxis match cc too. The downsides are that the objects are a little hit or miss, some items pop up in your game,... See more
Company details
Written by the company
The Sims Resource (TSR) is the largest and longest-running platform for custom content (CC) for The Sims franchise. Since 1999, we have provided a vast library of high-quality CC, including clothing, furniture, hairstyles, and more, created by talented artists. Our site is free to use, supported by ads, with an optional VIP membership for an ad-free experience, faster downloads, and exclusive perks. We take quality control seriously, ensuring that all content meets high standards before being published. At TSR, we prioritise user safety, fair creator compensation, and a seamless browsing experience. Our dedicated support team is always ready to assist with any concerns. Join millions of Simmers worldwide and explore thousands of unique creations to enhance your game! 💙
Contact info
United Kingdom
- support@thesimsresource.com
- www.thesimsresource.com
4.5
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from The Sims Resource
Happy to hear that! Our creators put so much love into their work 💜
Worst CC source ever!
The site is just a cash grab and so user-un-friendly! The loading time is crap, and that's before you even get to the 10 second countdown for every download. Each piece of content to download takes about 30 seconds total, and it's only that way to brow beat you into buying a subscription despite the stupid amount of ads on the site. Worst custom content source out there.
April 7, 2025
Unprompted review
Reply from The Sims Resource
Sorry to hear the site felt frustrating for you. The ads and short wait timers help us keep TSR free while still supporting the artists who share their creations. The download timer is between 10–30 seconds, but we get that waiting isn’t fun when you just want your CC. We’re always working on improving speed and usability, so feedback like this really helps 💜
The interface is absolutely horrendous
The interface is absolutely horrendous. The password reset doesn't work. I can't be bothered to even try anymore.
The search doesn't work at all - you type in a term like 'doors' and it shares the exact same downloads that were on the screen before. It doesn't auto populate anything. I think the website would benefit from the presence of a developer and a complete overhaul - it isn't functional. Very overwhelming experience, everything is everywhere all at once.
March 3, 2025
Unprompted review
Reply from The Sims Resource
Thank you for your feedback — we truly appreciate you taking the time to share your experience with us. We’re constantly working on improving our website and rolling out updates to enhance usability, and feedback like yours is incredibly valuable to that process.
As The Sims Resource has been around since 1999, we’re working with a legacy codebase that presents unique challenges when modernising the site. However, we’re actively exploring ways to improve search functionality, streamline navigation, and enhance overall performance to make browsing and downloading a smoother experience.
We understand how important a user-friendly interface is, and we hope to improve your experience soon. Thank you again for your honesty, and we hope you’ll check back as we continue to make updates!
I cancelled a subscription
I cancelled a subscription, the system never do nothing and still nor having My refund unril 2 weeks
January 26, 2025
Reply from The Sims Resource
Hi Luna,
I'm sorry to hear about the experience you have had with The Sims Resource and the cancellation process. Have you emailed the Support team? If you ever have any issues, we respond via support within 24-48 hours and can clear this up for you.
Reply from The Sims Resource
Love to see this! Thanks for sharing 💜
great resource!
December 26, 2024
Reply from The Sims Resource
Thanks so much! Glad you’re enjoying it 💜
this website literally sucks ass
this website literally sucks ass it has so much ads for no reason and takes so long to download like why am i waiting 30 seconds for one thing
January 1, 2025
Unprompted review
Reply from The Sims Resource
Thank you for your feedback! The Sims Resource is completely free to use, supported by ads that help us pay our dedicated staff and over 150 talented artists who create amazing content for the community. For those who prefer an ad-free experience and additional perks, we offer VIP membership starting at just $1.99 per month. This helps us continue to provide high-quality content while supporting our creators. We appreciate your support and hope you enjoy everything TSR has to offer!
Pay VIP for what exactly?
They want people to pay for average content? Are they serious? I haven't played the sims for a long time and used to use TSR to download cc. But currently there is just not enough good content to justify paying anything. The content is very average, search doesn't work, and the best artists appear to have moved on! So why would anyone support this website? My advice is to shop around. This isn't the only cc site out there and they're often hosting far better content.
December 5, 2024
Unprompted review
Reply from The Sims Resource
Thank you for sharing your thoughts! While The Sims Resource is free to use, our VIP membership offers an ad-free experience, faster downloads, and exclusive perks. We are proud to work with over 150 talented artists who create a wide variety of high-quality content, and we’re always welcoming new creators to our community.
We understand that user experience is important, and we’re continuously working on improvements, including better site features and search functionality. We have exciting plans in place to enhance TSR further, and we appreciate the feedback as we continue to evolve. We hope you'll check back and see the changes in the future!
I had stopped playing the game
I had stopped playing the game, but had forgotten to cancel my subscription, when they auto charged me I told them my issue and the instantly refunded my money and even canceled and future ones so it would not charge me again in a year!
A+++ for EXCELLENT Customer Service!!!
November 25, 2024
Reply from The Sims Resource
Thank you so much for your kind words! 💙 We're glad we could assist you quickly, and we truly appreciate you taking the time to share your experience. Our team is always here to help, and it means a lot to know that our customer service made a positive impact. 😊
Terrible website
This website used to offer great content. Now it is only a repository for clothing, rooms and jewellery.
And the captca counter thing is there for one thing only - TO MAKE YOU PAY! So my advice is, don't do it. There are other websites hosting quality CC that don't try to deceive you into paying by making you wait for your download to commence.
Terrible experience with average content. Stay away.
August 16, 2024
Unprompted review
Reply from The Sims Resource
We appreciate your feedback. The Sims Resource is home to over 150 talented artists who create a wide variety of content, including clothing, rooms, furniture, hairstyles, and much more. We are constantly adding new creations and working to improve the user experience.
Our site is completely free to use, with ad revenue helping us support our artists and staff. The captcha is in place to prevent bot activity and ensure fair access to content. For those who prefer an ad-free experience with instant downloads, VIP membership is available as an optional way to enhance browsing.
We understand that preferences vary, and we always welcome feedback as we continue making improvements. Thank you for sharing your thoughts! 💙
Awful
I do like the groups of cc. I like the download basket. That's all I can say good.
Awful! The support is terrible, but I noticed they got back to me asap, when I asked them to delete my account due to recent events with creators.
I have been warned by others to watch my cc for charges, so I've got my screenshots of the cancelation, etc.
Plus their website is awful, you have these tiny "thumbnails" to look at when you log in. I was told it's a "mobile view." You need magnifying glasses to see. They keep messing with the site, and it's getting worse, now a lot of the really good creators are gone. I've gone too .. cancelled, deleted, happy now.
September 3, 2024
Unprompted review
Reply from The Sims Resource
Thank you for your feedback. We’re glad to hear you liked the CC collections and the download basket! We’re always working on improving the site experience, including layout and usability, and we appreciate your thoughts on that.
Regarding billing concerns, we want to reassure you that The Sims Resource does not charge users without authorisation. VIP subscriptions are managed transparently, and users have full control over their accounts, including cancellations. If you ever have questions or need assistance, our support team is always happy to help.
While creators come and go, we continue to work with an incredible team of artists, and we’re always striving to improve TSR for the community. We appreciate your time with us and wish you all the best in your Sims journey! 💙
I pay for vip
I pay for vip, don't got it, make a ticket and stilllllll waiting it's bean 12 days xD they don't answer on ticket. Waste of money
July 10, 2024
Unprompted review
Reply from The Sims Resource
We’re very sorry for the delay! Our support team strives to respond as quickly as possible, and in most cases, tickets are resolved within 48 hours. We understand how frustrating it must be to wait this long, and we truly appreciate your patience.
If you haven’t already, please check your email (including spam/junk folders) for any updates from our team. If your issue is still unresolved, we’d love to assist you as soon as possible—please reach out again, and we’ll do our best to get this sorted for you.
We appreciate your support and hope to make this right for you! 💙
charging me wrongly
tried charging me for one year subscription when I was getting the free trial. unprofessional
July 27, 2024
Unprompted review
Reply from The Sims Resource
We’re sorry for any confusion! Our free trial works like many subscription services, where it automatically continues unless canceled before the trial period ends. We do our best to make this clear during signup, but we completely understand that it can be easy to miss.
If you ever need assistance with your account, our support team is always happy to help. We appreciate you giving us a try and wish you all the best! 💙
Reply from The Sims Resource
Thank you for your kind words! 💙 We're so glad to hear that you had a positive experience with our customer service team. We always strive to help as quickly as possible, and it’s wonderful to know we could assist you. If you ever need anything else, we’re here for you—happy simming! 😊
Charged for a subscription that…
Charged for a subscription that daughter hadnt cancelled and was promptly refunded...very happy with service
June 3, 2024
Reply from The Sims Resource
Thank you for your feedback! 💙 We’re glad we could resolve this quickly for you. Our team always strives to provide the best service, and we appreciate you taking the time to share your experience. If you ever need anything in the future, we’re happy to help. Wishing you and your daughter all the best! 😊
Solving problems
It was quick and great experience, about me being silly and they just helped big. Thanks
May 3, 2024
Reply from The Sims Resource
Thank you for your kind words! 😊 We’re so glad we could help—no worries at all, things happen! Our team is always happy to assist, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re here for you. Happy simming! 💙
I forgot to cancel my subscription…
I forgot to cancel my subscription because I no longer played the sims and the staff helped me instantly with no issues. Fantastic help :)
February 24, 2024
Reply from The Sims Resource
Thank you for your kind words! 😊 We're so glad our team could assist you quickly and make the process hassle-free. We always strive to provide great support, and it’s wonderful to hear you had a positive experience. If you ever decide to return to The Sims, we’d love to have you back! 💙
Reply from The Sims Resource
Thank you for your kind words! 😊 We're so happy to hear that you had a great experience and that we could resolve your issue smoothly. Our team always aims to make things as easy as possible! If you ever need anything else, we’re here to help! 💙
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