The Small Home Reviews 

347
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items such as cozy slippers and stylish gilets are beautifully crafted, comfortable, and made from lovely materials. People also note the remarkably swift delivery service and very efficient, helpful customer support when handling online purchases and inquiries. Some reviewers were not happy with sizing, mentioning that certain garments and footwear felt either too large or significantly too small for their normal fit. However, a small portion of people felt that specific items suffered from poor material quality and poor construction.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the comfortable merino gilets,... See more

Quality

Customers express high satisfaction and appreciation for product quality, highlighting beautifully crafted... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive very quickly and... See more

Service

Customers consistently note positive experiences with service, describing it as superb, excellent, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super stylish merino shearling gilet! It’s beautifully crafted,really easy to wear & will enhance lots of different outfits Keep up the Brilliant Work Can’t wait to wear it Best wishes Lou... See more

Company replied

Rated 5 out of 5 stars

Delivery was very quick, I love my new gilet it is exactly what I’ve been looking for. Am already wearing it (Scottish summer!) it will be a brilliant layering piece although the year. Everyone should... See more

Company replied

Rated 5 out of 5 stars

The slippers I purchased are really lovely…….can’t wait to wear them in the colder weather. I have to say Anna was extremely helpful to me as I had to send my first pair back as they were too big…... See more

Company replied

Rated 5 out of 5 stars

I had a query before purchasing which was handled speedily and efficiently and the product itself is really lovely. Beautiful quality and superbly made. My order was also delivered speedily. All in al... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Slow + Mindful + Sustainable The Small Home is a capsule collection of beautifully crafted lifestyle, clothing and interior pieces, each as individual as the talented people who make them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(347)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The slippers are lovely and warm.

The slippers are lovely and warm I am a size 3 shoe and bought size 4 based on the guide. For me size 3 would have been better otherwise slippers good value for money and stylish.

August 6, 2023
The Small Home logo

Reply from The Small Home

Thanks for your feedback on our slippers being good value and stylish. Sizing up works for the majority of our customers, so we will pass your comments back to the team. Thanks for sharing.

Rated 5 out of 5 stars

Very efficient

Item received promptly and very well packaged.

August 6, 2023
The Small Home logo

Reply from The Small Home

Thanks for your 5 star review on our efficiency. Gabe x

Rated 5 out of 5 stars

Lovely beeswax candles …

Lovely beeswax candles and very quickly dispatched.

August 6, 2023
The Small Home logo

Reply from The Small Home

Thanks for your feedback Lucy and so glad you are enjoying your beeswax candles. Gabe x

Rated 5 out of 5 stars

Beautiful earrings and bangles

Beautiful earrings and bangles. Earrings were bought as a 40th birthday present and recipient loved them!

July 30, 2023
The Small Home logo

Reply from The Small Home

Isn't it great when you give the perfect gift? So glad the earrings were a hit. Gabe x

Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful, well made shoes, delivered promptly. Many thanks.

August 1, 2023
The Small Home logo

Reply from The Small Home

Delighted with your review, thank you for taking the time to share it with us x

Rated 5 out of 5 stars

One in every colour, please

The speedy delivery, gorgeous quality and unique bag, I want one in every colour. So many people have asked me where it’s from. Love it. Thank you.

July 23, 2023
The Small Home logo

Reply from The Small Home

It is so hard just to choose one bag isn't it? Delighted you love your Wayuu bag, and delighted others want to know where it is from! We love a word of mouth recommendation.

Rated 5 out of 5 stars

Great product

Great product, reasonably priced, good service.

July 30, 2023
The Small Home logo

Reply from The Small Home

Thanks for this 5 star review Tina, so glad to hear you are happy with your experience of shopping at The Small Home. Gabe x

Rated 5 out of 5 stars

Love my new bag!

Absolutely love my new Medium Wayuu Bag - Bridget! Perfect for holiday. Fits enough without being bulky. The strap could have been a little bit longer in case you want to wear it cross body in a busy market. It does fit round, but can be snug for a fuller lady. Maybe add an adjustable strap on future models?

July 6, 2023
The Small Home logo

Reply from The Small Home

Hi Iris, glad you love your new Bridget! Agree the Wayuu bags are capacious without being huge. Will pass on the idea of the adjustable strap, thanks for the feedback. Gabe x

Rated 5 out of 5 stars

Anna was so helpful

Anna was so helpful, responding quickly to my query about the re-stock of the bag.

July 2, 2023
The Small Home logo

Reply from The Small Home

Hi Elizabeth, thanks for sharing this feedback about the help Anna gave you. It's always great to know that our personal touch is appreciated! Gabe x

Rated 5 out of 5 stars

Excellent product

Excellent product - stylish and beautifully made. Recommend unconditionally

July 2, 2023
The Small Home logo

Reply from The Small Home

Hi Susan, we LOVE a 'recommend unconditionally'! Thank you so much for sharing. You really have made our day. Gabe x

Rated 5 out of 5 stars

Quality products, well priced

I’ve ordered three items so far from The Small Home, and they all are beautiful to look at, timeless, and well made. The pricing is fair, and the shipping has been pretty fast to Toronto on all three items. I’m looking forward to making more purchases, as it is difficult to find similar designs and quality in North America.

June 26, 2023
The Small Home logo

Reply from The Small Home

Hi Melissa and greetings to Toronto! Delighted that you have found shopping with The Small Home an enjoyable experience and that you love the products you have purchased. Do spread the word to your friends and family, and thank you for taking the time to share your experience. Gabe x

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful, personal service. Quick response, beautiful items, highly recommend!

June 11, 2023
The Small Home logo

Reply from The Small Home

Hi Diana, delighted you love our products and appreciate the personal service. Our team work hard to help! Thanks for recommending us X

Rated 5 out of 5 stars

Great selection of unusual goods all…

Great selection of unusual goods all sensitively chosen with care for artisan products. Delivery was efficient and on time,hve always been delighted with products purchased x

June 12, 2023
The Small Home logo

Reply from The Small Home

This is a lovely review, thank you for sharing it. So glad you appreciate the care and commitment which goes into offering high quality products which share our brand values. Do recommend us to your friends and family too X

Rated 5 out of 5 stars

Beautiful bag and great service

The bag is beautiful and exactly as described. It arrived nicely packed and delivered on time. Very happy with the product and the service.

June 3, 2023
The Small Home logo

Reply from The Small Home

Delighted you like your Wayuu bag. We get such lovely feedback about our Wayuu collection. We hope you will enjoy using your bag for many years to come. Thanks for sharing your feedback X

Rated 5 out of 5 stars

Bought a pair of slippers for my…

Bought a pair of slippers for my friend, she loves them so much I ended up buying two pairs for myself

May 25, 2023
The Small Home logo

Reply from The Small Home

Isn't this what great friends are for - lovely gifts and sharing our favourite recommendations! Thanks for taking the time to share this review X

Rated 5 out of 5 stars

I do like The Small Home

I do like The Small Home. I have just bought a batch of beeswax candles that are made in Yorkshire, for a very reasonable price. They are lovely and I doubt I’ll buy them from anywhere else again! Also, the packaging was 100% recyclable- every bit of it- with not a shred if plastic in sight!

May 25, 2023
The Small Home logo

Reply from The Small Home

Thanks so much for taking the time to write this lovely review Claire. We are delighted that you were happy with your candles.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look