The Sofa & Chair Company Reviews 

I've been trying to receive a piece of furniture that i've paid for for over 6 months now and I can't seem to get anyone at S&C who can fully help with the problem at hand. Getting responses either by phone or email is incredibly hard. I would love to get this issue sorted, so would appreciate anyone getting in touch with me.

White glove delivery team were great. Called 30 mins prior to arrival as instructed, careful, professional & polite
Tracey

Superb and truly professional delivery and installation process by Sofa and Chair team - Mariusz, Costi, Catalin & Sofyan.
Thank you very much for making the whole process so easy.

Great customer service, eda really helped me

Excellent aftersales support as always, I have virtually bought all my house furniture from this company.
I recently had an issue with one of my Byron dining chairs within a period of one week the technician came to the home to assess the damage took it away and returned good as new. So special thanks to the repair team.

Had some high-end furniture delivered, outstanding service by Catlin and Sofian . Thank you

This has been the smoothest furniture shopping experience I've ever had. Customer service has been very responsive and helpful and my couch was delivered ahead of schedule. The delivery team”Razvan/Catalin” was very courteous and quick as well. I couldn't be happier with the entire process.

I'm really pleased with the sofa and loveseat I have received from TSaCC. They feel like a quality comfortable make. I was able to make small customisations to the seat cushions which I feel have made them perfect for me. The only downside is that a significant amount of feathers - the sharp end poking out - are coming out of the cushions. I have to assume that these will settle down after a couple of weeks of use. I'll follow up if not. The service was efficient, but I did have to chase on being contacted by the delivery company. The delivery itself was great. The guys (Costi, Mariusz, Catalin and Razvan) that came were polite and when I asked them to wear a mask in my home did so straight away. All in all a really good service. If I was able to give 4 and a half stars I would have.

Good service fast .thanks cost ioannis catalin mariousz

Always polite professional helpful & accommodating

Fantastic service and fast delivery by Cozti and Mariusa

Having spoken with the guys I can honestly say they are doing an amazing job.

Furniture looks great too the Bespoke Sofa is truly outstanding quality paired with comfort.

Looking forward to placing my next order already

Wonderful furniture. Love coming to your store. Bought furniture over the years from you and found from beginning to end lst Class in every way. From the lovely polite, no pressure salesperson to the quality of furniture delivered by 4 man
(Costi,Marius,Razvan,soufyan)

Great customer service, delivery on time and the quality of the sofa is just amazing. The sofa bed looks elegant and steady. Highly recommended!
Thanks to delivery team Razvin/Catalon

I would like to say a great thanks to a delivery team: Catalin, Costi, Marius and Joannis. Installation of my new bed took them just 10 mins although of many heavy details. They collected all wrapping and left my apartment clean. Everything went well - high professionals. Quality of the bed is perfect - a very durable and extremely comfortable mattress.

Thank you to Catalin and Soufyan for their professional and polite delivery service!

I am an interior designer and I had a project with new clients back in November of last year. I ordered a bespoke sofa through The Sofa & Chair Company, sending in specs and supporting images.

Unfortunately, the sofa was not made according to the agreed specifications and the base cushions needed to be remade.

That was in February, and I have been constantly chasing S&C since. They keep telling me the job has been made a priority but I'm receiving empty promises in response to my numerous emails.

The last was an assurance that a new batch of fabric had been ordered on 25/5 and that I would receive an update. I'm still waiting.

Their CS team even had the audacity to ask whether the clients had perhaps changed their minds about keeping the sofa as the remake had been so delayed (!?)

The stress this has caused, as well as the resulting reputational damage has been immeasurable.

Please consider your options if you are contemplating buying through this company.

We had a few pieces of furniture delivered by Leighton and Mariusz. 5* service

Catalin and Razvan delivered the much waited bespoke sofa.

The were polite, pleasant, and handled my sofa very carefully. The dutifully rang 30 minutes before arrival, which helped as well.

Wonderful service!

Thank you Catalin and Razvan!

I ordered 2 sofas from this company and the service I received when ordering and delivery was great. However I ordered a bespoke arm cover to be made and this is where the service went downhill very quickly. The arm cover did not fit and they then made another and this also did not fit. I agreed with them that they would refund the money for the arm cover and I would get it made locally by an upholsterer. I waited over a month for them to refund my money, which was £153.00 for one arm cover. I made numerous phone calls about this sent numerous emails and was assured each time that the money would be paid immediately. This did not happen. I also received no phone calls back even though I was assured that someone would call. I eventually got the refund but only after I phoned again and said I had the name and address of the MD and I would be writing to him about the service. Lo and behold the refund arrived in 2 days. Even though we are happy with the sofas I would be very loath to recommend this company to anybody because if everything goes smoothly they are fine, if not they are a nightmare to deal with. My sofas cost over £7000.00 and for that money I expect better customer service.