The South America Specialists Reviews 

129
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

At 60 and seen so many places, this was our best trip ever. What an amazing trip of a lifetime. We have travelled to many places and this was 3-4 weeks, Argentina followed by 3 days in Rio.... See more

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Rated 5 out of 5 stars

So pleased I found this company. The information, efficiency and care were exemplary. A truly bespoke holiday for six of us where real interest was shown in what we wanted. Two generations, dietary... See more

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Rated 5 out of 5 stars

The South American Specialists were so helpful to us in planning our trip from Canada. We knew we wanted to visit Chile, Argentina and Brazil but unsure where to start. Nick was extremely knowledgeabl... See more

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Rated 5 out of 5 stars

Nick did a great job fitting together the moving parts for our 2nd South American trip booked through his agency. The guides, drivers, and activities were tip-top. We were on uncertain terrain in nort... See more

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Company details

  1. Tour Operator
  2. Travel Agency
  3. Travel Aggregator

About The South America Specialists

Written by the company

Machu Picchu
The South America Specialists

Having created luxury, tailormade holidays to the countries of South America since 2010, we offer an outstanding and personalised holiday planning service for those looking for their trip of a lifetime! (and we hope that our Trustpilot reviews reflect this!)

We all travel regularly to each of the countries that we sell and so know the hotels, the locations and the activities from first hand experience. This knowledge (and over 20 years of industry experience) allows us to offer a truly personalised service from start to finish.

When combined with our full ATOL bonding, 24/7 helpline and outstanding in-country contacts, we feel that our service is second to none in the market.


So why book with the South America Specialists?

  • Over 20 years of country specific knowledge and travel
  • Fully ATOL bonded to protect your money should anything go wrong
  • 24/7 emergency contact numbers for support both before and during your trip
  • Personalised service from the start to the end of your trip
  • Commission based pricing which allows us to offer highly competitive rates

  • Please feel free to give us a call or get in touch through our website. We look forward to helping you plan your next adventure to South America!

    Nick and the team @The South America Specialists

    CONTACT US >>

    Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    129 reviews

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    4.9

    All reviews

    (129)

    12 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Chile Trip

    Great advice on locations and hotels on the phone and a super helpful website. And organisation of internal flights and transfers excellent. Many thanks.

    April 3, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Rupert,

    Many thanks for your kind review. We're delighted that you had a great trip and everything went so smoothly. Moreover, we were very pleased to get you home just before Chile's border closure came into place!

    We look forward to hearing from you in the future, should you wish to explore any other corners of South America.

    Kind regards,

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    We had an amazing holiday

    We had an amazing holiday. All the arrangements worked like clockwork and reduced any anxiety about travelling into the unknown (we were going for a wedding in Uruguay). We found this company on the internet and Ed Chaplin proved to be a godsend. We told him where we wanted to go (we had bought our own tickets to Buenos Aires) and he organised the taxi pick-ups from the airport, all the hotels, the internal flights to La Rioja (to visit Talampaya and Laguna Brava- highly recommend!), Iguazu Falls, Ushuaia in Tierra del Fuego, Punta del Este (in Uruguay) and back to Buenos Aires, and guides where we requested them. All the hotels suited our needs perfectly (the one in Talampaya was quite basic bit there’s not a lot of choice around).
    We would highly recommend this company and Ed Chaplin. We had a brilliant time.

    March 19, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Beatrice,

    Thank you so much for your lovely review. I must say, during these difficult and worrying times, reading this has been a ray of light! I loved putting your itinerary together. So few people visit Talampaya, it was a joy to create an utterly unique trip for you and Andrew. I'm delighted everything went so smoothly and you had such a wonderful trip.

    I wish you both all the best and good health. Once the world is traveling again, I look forward to hearing from you should you wish to return to South America!

    Kind regards,

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    Chile In Style

    We used the South America Specialists for our 3 week vacation to Chile.
    Nick provided an excellent service from initial planning, recommending hotels and experiences he knew we would like through to answering any queries we had during the process and whilst we were in Chile.
    The itinerary he suggested worked well and we had enough time in each location to appreciate it. He made sure we were aware of the issues in Chile (mainly Santiago) due to Political unrest and advised which areas to take care in.
    All transfers worked smoothly and we had the same guide and driver each time.
    The hotels he recommended (Tierra properties and Clos Apalata in particular) were true 5 star and delivered on all fronts.
    We have booked 5 holidays in total now with Nick and his team and no doubt will book more in the future.
    A highly professional service from a dedicated team where nothing is too much trouble and it all comes at a good price.

    March 18, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Christine,

    Thank you so much for taking the time in these crazy days we are having to write a few words about us and your experiences. As you say, this is your 5th trip with us over the last 10 years or so! Where has the time gone! :) I am very glad, as always, that we have managed to live up to your expectations and, as always, I would point to the staff and people on the ground out in Chile who make us look good!

    I hope that you and yours remain safe in these turbulent times and we look forward to helping you put together another trip once things have calmed down again...fingers crossed sooner rather than later!

    All the best,

    Nick and the team @The South America Specialists

    Rated 5 out of 5 stars

    Peru/Brazil/Argentina

    Excellent holiday well planned by Ed and his team.
    a lot of travelling but we knew that .....maybe could have saved a day between Machu Picchu and Rio but it depends on flight times etc
    Otherwise thouroughly enjoyable

    March 14, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Bernie,

    Many thanks for finding the time to leave us this super review. I thoroughly enjoyed putting your itinerary together. You covered a lot of ground in 2 weeks, but I hope it left you with a lifetime of wonderful memories!

    I look forward to hearing from you in the future, should you ever wish to return to the continent.

    All the best,

    Ed & the South America Specialists

    Rated 5 out of 5 stars

    Outstanding trip to Argentina

    We used The South American Specialist for planning a trip to Buenos Aires and Mendoza. Ed coordinated our hotels, private drivers, tours and lessons. It was a thoroughly amazing trip and we could not have had the same experience without him and his company. His knowledge and attention to detail are impeccable. In addition, he is just plain nice-which made working with him especially pleasant. I would highly recommend both Ed and The South American Specialist and will look forward to using them in the future!

    March 10, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Cheryl,

    Thank you so much for such a glowing review. This has made my week! It was an absolute pleasure tailoring your special trip to Argentina. I love it when a client is as enthusiastic about a country as we are; and your passion for the trip made it an honor to help. Now all I can think about is getting back out to Mendoza and making some empanadas!

    I look forward to the day you chose to head back to South America. Until then, all the best!

    Ed & The South America team

    Rated 5 out of 5 stars

    Highly recommend The South America Specialists

    Ed was exceptional to work with...he was very detail oriented, quick to respond via email, and was personally familiar with the locations in Argentina and Chile in order to make recommendations. We communicated daily (sometimes multiple times) and I knew I would wake up and have updates from Ed. He was thorough in his responses and able to answer all of my questions.

    Ed made the planning process so easy and it was a joy working with him.

    February 26, 2020
    Unprompted review
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    Reply from The South America Specialists

    Hi Christine,

    Thank you so much for you lovely review - this has certainly made my day! It was a genuine pleasure working with you and helping put your special birthday trip together. I was thrilled to receive your email, detailing what a great time you had...especially in Patagonia!

    I hope you plan a return to South America one day and very much look forward to speaking with you again, when the time comes.

    All the best for 2020!

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    One of the best holidays I’ve had

    One of the best holidays I’ve had! The tour guides were so knowledgeable, the staff in the hotels attentive and the locations we went to (Buenos Aires, Iguazu and Las Bambas ranch), were very well chosen by The South America Specialists. They really listened to our needs/tastes and the experience and holiday was better than we expected!

    February 25, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Tara,

    Thank you very much for your wonderful review - this is such a delightful read! We are over the moon to hear you had a special, memorable trip that exceeded your expectations. It was a pleasure to help with your holiday.

    We look forward to hearing from you in the future, should you ever wish to return to South America!

    All the best,

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    Ed's attention to detail was perfect

    Ed's attention to detail was perfect, the hotels were all excellent, the taxis all arrived on time and the flights all departed on time - all in all a perfect holiday.

    February 25, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Steve,

    Many thanks for taking the time to drop us a super review! We are thrilled to hear that everything went swimmingly and you had such a fantastic trip.

    I look forward to hearing from you in the future, should you ever wish to head back to South America! Thanks again and all the best.

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    Great trip to Argentina

    We had a great trip-pretty personalised and didn't feel we were in the 'sausage machine' as with the market leaders. Ed was always available and always accommodating and knowledgeable as we developed our itinerary-
    Highly recommended.

    February 14, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Christian,

    Thank you very much for the kind words. We are delighted to hear that you had such a great trip; and that it felt unique to you both. We strive to create personal, tailored itineraries - so this is fantastic to read.

    It was always a pleasure to speak with you and I look forward to hearing from you in the future, next time you have a hankering to visit South America!

    All the best,

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    Amazing Argentina

    Recently returned from the most wonderful trip to Argentina. (Jan 2020).
    We cannot recommend Nick & his company highly enough, from the initial discussions planning our trip to the day we returned everything was excellent and superbly organised.
    We felt they took our brief & requirements on board and we ended up with the perfect trip.
    We particularly enjoyed the North west, Salta and the incredible drive we did over a few days in that area.
    We are already planning our next trip to South America with Nick, which we think says it all!
    Kate & Will

    February 8, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Kate and Will,

    Thank you so much for taking the time to write a review of your experiences with us and it was a real pleasure to help you put together your trip to Argentina! As you say, the northwest area of the country really has some spectacular sights to see, definitely one of my favourite regions.

    It will be great to help with your next potential trip! :)

    All the best,

    Nick and the team @The South America Specialists

    Rated 5 out of 5 stars

    South American Specialists

    Beyond expectations.
    Very patient and professional. Always available with the best accommodations and best tour guides. Like a well oiled machine. Nick did an absolutely wonderful job. I do not hesitate to recommend this service. Had a wonderful stress free time in South America.
    Shirley and Bob Rosicke from New York, USA

    February 6, 2020
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Bob and Shirley,

    Thank you so much for taking the time to write a few words about your trip and experiences with us! I was so glad to hear that everything went smoothly for you and you were able to enjoy Chile! I would love to take all the credit but, to be fair, the Chileans deserve it all! :)

    It was a pleasure to be able to help you with your travels and we look forward to hearing from you again if you are ever looking to South America (or Africa) again.

    Have a great 2020,

    Nick and the team @TheSouthAmericaSpecialists

    Rated 5 out of 5 stars

    Recent trip around Argentina with…

    Recent trip around Argentina with family.

    I organised through The South America Specialists having found them on the internet and got slightly overwrought trying to book it myself. They organised hotels and flights, plus meet and greet at every airport and not a single thing went wrong. Plus when we had questions, even between Christmas and New Year they were prompt to respond. What a country, and we had a fabulous trip.

    January 3, 2020
    Unprompted review
    Rated 5 out of 5 stars

    This is the best travel service

    This is the best travel service! Ed and his team made planning our trip to Argentina completely effortless and the best part is, it is completely free. They planned everything for us from private drivers, hotel accommodations, flights, excursions and would even give neighborhood specific recommendations. They listened to our requests of things we wanted to do and places we wanted to see,and came up with three itinerary options for us to choose from. I would use this service for every international trip from here on out if I could!

    November 26, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Sallie,

    This is such a lovely review - thank you so much for taking the time to post it! I know how important this trip was for you both, so the fact that you had such a wonderful trip really does put a huge smile on our faces.

    We would love to help you with all your trips too. However, as we only specialize on South America and Africa, it will have to be one of these two continents! I hope we hear from you again, at some point in the future.

    All the best ,

    Ed & the South America Specialists team

    Rated 5 out of 5 stars

    South American Adventure

    The review is based on our direct experience with Ed Chaplin. While there were a few minor “glitches” with specific aspects of our itinerary, I have detailed these in correspondence with Mr. Chaplin, and will not repeat them here. Suffice it to say we had a wonderful experience, and I have no problem at all with a 5-star rating of services provided by The South America Specialists.

    November 26, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Paul,

    Many thanks for finding the time to review us. I'm so pleased that the four of you had such a fantastic time in South America. It was a pleasure to help put your itinerary together.

    We hope to hear from you again, should you ever wish to return to the continent!

    All the best,

    Ed & the South America Specialists team

    Rated 5 out of 5 stars

    South American Specialists are THE VERY BEST!

    South American Specialists are a 5 start company and I'd rate them 10 star if there were more to add!!

    They planned a spectacular 2 week vacation for us in Argentina, stopping in Buenos Aires, Iguazu Falls and Patagonia. The trip ran seamlessly with each transfer handled with precision, excellent hotels suited to our budget and needs and a trip that was sequenced the expertly with just the right amount of time in each location and all in the ideal order.

    Ed and Nick were accessible at every moment 24/7 should we have needed their help and they uploaded our itinerary and all the trip details on the very helpful Vamoos app which was truly a valued tool in our travels.

    Don't look anywhere else if you are going to South America...they are without a doubt the VERY BEST!!

    November 25, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Dear Carol,

    Wow - where do we start? Thank you so much for your incredibly kind words! There is nothing more rewarding for us than to hear that our customers have had an amazing trip; so we are overjoyed to read such a positive review.

    It was lovely working with you to create your special trip. We look forward to speaking to you again in the future, should you wish to return to this fascinating continent!

    All the best,

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    Active family fun in Chile

    Ed and the team at The South American Specialists really know their stuff. We had a great two week active 3-centre holiday (Atacama, Lake District & Patagonia) in Chile which worked really well for all of our family of five (2 adults, 2 teenagers and a 10 year old). We happened to be in Chile when there were protest marches in Santiago and some strikes so our travel schedule had to be amended. Ed, our agent, took the initiative and moved flights, hotels and transfers with ease so that it didn't impact our holiday at all, in fact I think the itinerary we ended up with, including quite a bit of self drive, really worked well and we got to experience the amazing variety and beauty of Chile. Thank you.

    November 23, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Victoria,

    Thank you for taking the time to leave us a lovely review! We are so pleased to hear that you and your family had such a wonderful trip. Chile is a fascinating country and your really did get experience the best is has to offer.

    The timing of the protests was obviously not ideal for you, but thank you for taking everything in your stride and being so accommodating with the amendments. Great to know that the changes had a positive impact on your itinerary!

    Thanks again and I look forward to hearing from you again, should you wish to explore another part of South America.

    All the best,

    Ed & the South America Specialists team

    Rated 5 out of 5 stars

    Peru for 3 weeks in October 2019

    Peru for 3 weeks in October 2019. Wow. If you’re an adventurous and energetic person looking for an authentic cultural experience complete with physical challenges (high altitude hiking at 10,000-15,000 feet), stunning landscapes and delicious food, this is for you. Even if you don’t do the high altitude hiking, prepare yourself for the experience of living in thinner air (less O2).
    Our travel agency, the SouthAmericanSpecialists, did a fantastic job of arranging everything. We had a guide and driver every day of our trip which was marvelous. (Don’t drive yourself). The hotels and lodges were first class, as was the service and food. Go to Peru. Spend 3 weeks and see as much as you can, and especially do the PeruRail from Puno to Cusco. One of our favs! Hike Huayna Picchu and Vinicunca/Rainbow Mountain.

    November 20, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Tim,

    Thank you ever so much for your kind review. We are over the moon that you and Liz had such a fantastic time in Peru! It was a privilege putting your trip together. In fact, it was one of the most rewarding itineraries I have ever had the pleasure to create for Peru.

    We completely agree with you - PeruRail is definitely one of the best ways to experience the country. Congratulations on doing both Huayna Picchu and Vinicunca...neither are easy tasks! The dune-buggying at Nazca Lines looks like a lot of fun too!

    Thank you booking with us again and we look forward to hearing from you in the future, whenever South America (or Africa) comes calling.

    All the best,

    Ed & the South America Specialists team.

    Rated 5 out of 5 stars

    Wonderful holiday!

    We were very pleased with the service provided by The South America Specialists in helping to arrange our recent holiday in Argentina. The tours they arranged were fabulous – we especially enjoyed the horse riding in the Uco Valley where we were greeted at the ranch by about a dozen Condors flying above us (quite unusual we were told). Our tour guide, Juan, was very knowledgeable and the lunch (Asado) they provided after the ride was amazing.

    The teams they had on the ground to meet us at the airports etc were very welcoming and helpful and when we had a flight delay and missed our afternoon Brazilian tour of the Iguazu Falls, they rearranged everything for the following day so that we did the Argentinian side in the morning and the Brazilian side in the afternoon.

    We loved the hotels and I would especially recommend the Selvaje, in Iguazu – the hospitality, the food and the setting were all wonderful.

    Thank you – we have definitely now got a taste for South America, so maybe Patagonia and Chile next!

    November 20, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Dear Amanda,

    It is wonderful to hear you had such a great trip. Whilst we would love to claim responsibility for arranging the condor greeting, this was the perfect combination of Mother Nature and luck! We are particularly pleased that our partners in Argentina looked after you so well. We are very proud of our long-standing relationship with them, so this means a great deal to us.

    Thank you ever so much for taking the time to leave such a super review of our services. It was a pleasure putting your trip together and we look forward to hearing from you in the future, when you are ready to tackle Chile & Patagonia!

    All the best,

    Ed & The South America Specialists team

    Rated 5 out of 5 stars

    Ed Chaplin organised the most fantastic…

    Ed Chaplin organised the most fantastic holiday for us, centred on San Pedro de Atacama and Torres del Paine, ending with a visit to a boutique hotel in the wine region near Santiago. We thoroughly enjoyed all the places we visited and met a lot of interesting, like-minded people during our travels. Ed was highly responsive in dealing with our concerns about the demonstrations that have been taking place in major cities in Chile and amended our itinerary accordingly to avoid staying in city centres. The local guides arranged for us in Santiago and Punta Arenas provided excellent service and insight into their areas.

    November 14, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Andrew,

    Thank you very much for taking the time to leave us such a positive review. I'm delighted to hear that you had a fantastic trip! We are proud of the long-standing relationship we have with our partners in Chile, so it is great to hear that they served you so well throughout your trip.

    We look forward to hearing from you again, as and when you return to South America.

    All the best,

    Ed Chaplin & The South America Specialists team

    Rated 5 out of 5 stars

    very good advice and service with…

    very good advice and service with booking. excellent on the ground teams in Chile and they were very accommodating when I was panicking about cancellations due to civil unrest in Chile during ou holiday

    November 11, 2019
    Unprompted review
    The South America Specialists logo

    Reply from The South America Specialists

    Hi Nick,

    Thank you very much for taking the time to write a few thoughts about your experiences with us! As you say, tricky times in Chile at the moment and we are glad that we managed to avoid most of the disruption to your trip.

    It was a pleasure being able to help you with your itinerary through Chile and we look forward to hearing from you in the future if you ever look to travel to South America or Africa!

    All the best,

    Nick and the team @The South America Specialists

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