TheSpiderShop Reviews 

283
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently note that live animals always arrive active, healthy, and carefully secured inside robust protective packaging. Purchasers frequently express complete satisfaction with the exceptionally wide selection of available breeding equipment and enclosures. Buyers regularly praise the remarkably friendly staff members for providing quick answers and exceptionally useful breeding advice. Many individuals choose to place repeat orders because they deeply trust the reliability and dedication shown by the store. People also find the wonderfully detailed online product descriptions both remarkably accurate and highly entertaining when browsing.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing their new pets and items as... See more

Service

Consumers find service to be exceptionally positive, praising the quick responses and professional support.... See more

Order

Users describe positive interactions with order, highlighting exceptional support and excellent packaging.... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the healthy and active... See more

Staff

Reviewers express great satisfaction with the staff, highlighting that team members are always friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic !!! Brilliant service on my first order. I was kept up to date with shipping , the spider arrived in such good well kept condition. Clearly fed appropriately. I was so impressed I... See more

Rated 5 out of 5 stars

I ordered three spiderlings, the set of three spiderling kits, and some other equipment. The spiders arrived healthy and well packaged. The kits are perfect. I'll definitely be ordering more from here... See more

Rated 5 out of 5 stars

My second time ordering from the spider shop and my tarantulas arrived in fantastic condition. Well looked after and they were very helpful over the phone with clear communication and interest in help... See more

Rated 5 out of 5 stars

I'd give ten stars if I could, we had an understandable wait due to the holidays and really cold weather spell but I'd of rather they waited as they did to dispatch than risk the animals health like s... See more


Company details

  1. Animals & Pets

Information provided by various external sources

The UKs leading specialist suppliers of Tarantulas and other Arachnids. We offer a massive selection of popular, rare and obscure Tarantula species plus selection of other exotic Invertebrates. Whether your looking for your first Pet Tarantula or some ...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(283)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Can't fault them at all

Can't fault them at all, I've bought 4 tarantulas and all transactions have been perfect. Great shop and delivery has always been when they said it would.

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order on Thursday 17/08

Placed an order on Thursday 17/08/23 paid the £10 postage claimed to be for express delivery. And then nothing no communication (despite 2 onsite messages and 1 email) no delivery, no explanation at all. I would NOT recommend the supplier for anything at all, especially if you require a prompt service.
perhaps but money has been taken and the order did not arrive preferred date was set otherwise the order wouldn't have been completed now would it.

August 17, 2023
Unprompted review
TheSpiderShop logo

Reply from TheSpiderShop

During the checkout YOU selected an arrival of the 25th of August. We are on the 21st of August. Your emails to us where sent over the weekend outside of business hours.

Rated 5 out of 5 stars

Best place to go!

What can I say amazing company from delivery to opening up the parcel. Top quality products, slings came well packed (5 total) all looking well and in their new enclosure. Also received a free sling which was a bonus, will defiantly be ordering from TheSpiderShop again. Thank You!

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Bought my first T (sling T Sabulosum)…

Bought my first T (sling T Sabulosum) with them. The web site is very easy to use with excellent delivery options. Called today for some advice and the person I spoke to was friendly and knowledgeable. Definitely will be using again and will recommend to others

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the spider shop

To start off with I would like to say that the delivery service was excellent, very well packed and protected and handled and described with extreme quality and care.
My new addition, a beautiful green bottle blue tarantula. The shop was everything I expected and more.
I did hunt around at first and the reviews spoke for themselves, that's why I came to the spider shop, nothing but fabulous reviews and also checked them online and I am so so glad that I stuck with this shop.
I emailed the shop to let them know that the tarantula was doing great and settled in really well. I wasn't expecting a reply but I had one thanking me for the update and assured me that if I need any advice along the way then just to drop and email and they will help me.
Customer service at its finest.

If you are looking to get a spider or any other exotic pet then please look no further than the spider shop. You will recieve the greatest experience, outstanding communication and customer service.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Best for Bugs

Ordered several times from here and everything has always been perfect. The livestock is very healthy and well packed, and I have NEVER had a dead on arrival. Will definitely be using again, many times I imagine.

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect shop

Perfect shop, had a mistake on my order where they sent me more than I had ordered, when I emailed them to say I would pay for them they told me not to worry and keep the extras, they are also super quick to respond to any questions. This is now the only website I will use for all of my invertebrates

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great site and customer services

All my questions before I ordered were answered. The delivery was great. And all my new spiders were delivered alive and healthy and I ordered 12 juvenile spiders on my order. A Balfouri communal ;)

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love the spider shop!

Absolutely love the spider shop! They have always been so helpful with me, I've ordered spiders from them a few times now and they are always delivered on time and packed so safely, of course, it is difficult to post a living animal, but each spider I have received has been absolutely fine, naturally they take about 12-24 hours to fully settle in but after this, they are happy and healthy babies! The staff are always super helpful as well, any special requests or questions and they are always happy to help! 10 out of 10, no... 11 out of10 haha! Happy spider shopping <3

June 22, 2023
Unprompted review
Rated 2 out of 5 stars

You use to be so good

You use to be so good . I wish you people would kick up your heals ! 2 accounts . My husband got me some candy millipedes one was missing . Then my Danish friends got some creatures from you a large order. Quite a few mantises died. The lids were flimsy & caves in & had no food w had complete flat bottoms from being starved. Also my Danish friends had a large rhino beetle completely missing! One large green beetle is so dead it has got holes in it & looks literally moth, eaten ! Please clean up your act & compensate my friends . Wish I knew how to place a photo in as I’d show you the moth eaten beetle 🪲 . Yours sincerely , Veronica

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great company!!!

I ordered one Avatar millipede and it arrived healthy and active. I lived it! This company has a wide range of products and very helpful staff.

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

I have used this companyhave used this…

I have used this companyhave used this company for many years and never had any problems with them. Great service every time, and that goes double for the staff.they are also very knowledgeable and always willing help customers 10/10. Best spider shop in Britain. for many years and never had any problems with them. Great service every time, and that goes double for the staff.they are also very knowledgeable and always willing help customers 10/10. Best spider shop in Britain.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

I've bought Tarantulas twice

I've bought Tarantulas twice
- one afew years back and one just very recent.. the communication is 100% from the team aswell as the packaging! My T didn't want to come out it looked so snug lol. Love this shop and awesome team I highly recommend them. Communication hands down is on point - thanks again!!

Ahdia

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant shop

Brilliant shop, really care about there animals and customers, there website is always informative and they have an awesome selection.

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

My second order!

My second order from the spider shop arrived without any problems, all of the little spiders are perfect, they were shipped with care and well protected, If you are looking for somewhere to get tarantulas, scorpions and so many more interesting creatures you won’t be disappointed by ordering from here!

April 13, 2023
Unprompted review

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