AMAZING GIG went to see Jade in Newcastle. Absotely beautiful. tickets received 2 weeks before the show, scanned, in. Can't complain. What a show!!
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See what reviewers are saying
I got really worried that the tickets were fake but I went to see Tom Odell and they weren’t! The customer service is really good and they usually responded within 24 hours. They moved our seats a wee... See more
Company replied
I used The Ticket Room to secure tickets to Paolo Nutini’s sold out show at The Leadmill tonight. The tickets were received smoothly after purchase and we had no issues when arriving at the venue. I w... See more
Sadly my Yungblud tickets were cancelled and the alternative date was no good for me, even though it wasnt their policy, Chloe worked her magic and sorted me out with another date and venue. She was... See more
Company details
Written by the company
Your next gig starts here. Tickets to events across the UK and Europe all in one place - The Ticket Room
Contact info
318A Palatine Road, M22 4FW, Manchester, United Kingdom
- contact@theticketroom.co.uk
- www.theticketroom.co.uk
4.6
Excellent
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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not worth it really
It was difficult to find the tickets on this website, meaning we weren’t near the front of the stage even though we were close to the front in line. the tickets themselves were too expensive considering it ended up being a 40 minute concert. Definitely was not worth the money spent.
April 3, 2023
Unprompted review
Reply from The Ticket Room
Hi Gaynor, I'm not sure what you mean by the tickets are difficult to find on our website. Do you mean to purchase, or to retrieve your tickets once purchased?
Our website is extremely simple to navigate when purchasing tickets, and once purchased. We send customers 2 emails to inform them that 1, their tickets are ready to be downloaded, and another which includes the ticket link for you to find and download your tickets.
You can also locate your tickets by logging into your account and clicking on your order where you will also find your ticket link for download.
As for the price, I am sorry to hear you thought that the gig was not worth the price, however I don't think that should reflect in your review for us as a service as we have no power over how long a show is or how an artist performs we simply sell the tickets :)
I'd be more than happy to discuss further if you pop us an email on contact@theticketroom.co.uk so we can understand your issue further
A responsible and reliable website
A responsible and reliable website. Though the website made some error, but they fixed it promptly. I will come back if I need to buy tickets.
March 18, 2023
Reply from The Ticket Room
Thanks so much for your feedback. We appreciate it! Customer satisfaction is the absolute most important thing to us and I'm glad we were able to sort everything for you and hope you had a good time at the show!
Just so helpful when I was buying my…
Just so helpful when I was buying my tickets...made me feel I could place my trust in them.
March 15, 2023
Reply from The Ticket Room
Thanks for your review it means the world to us Jan. We're always here to help any time :)
Ticket didn't work!!
** Update** 20/3
The ticket room has promptly contacted myself and provided a full refund after given them the proof of refused entry.
Ticket didn't work...
Was so happy to have bought 2 tickets from the website. However the nightmare began when I was at the door in Royal Albert Hall. One of my tickets has already been scanned by someone else! Since the ticket room is not an authorised website, and I was not the person who bought the tickets originally, they could not admit me for the show!!
Despite all the good reviews here, I still bought a fake ticket..... Will ask for a refund and see how that goes!!
March 16, 2023
Reply from The Ticket Room
Hi Mandy, as you mention our other reviews show that this simply never happens! However in your case as you have shown us proof, we are doing a full investigation of what has happened here, and in the meantime as you have already stated given you a full refund. Any inconvenience for our customers is unacceptable and I am truly sorry for your bad experience on the night. We will be back in contact when we find out exactly what the venues reason for this was.
If this is the future of buying tickets…
If this is the future of buying tickets I may not be purchasing tickets in this way in the future..But the Buying tickets from this site is easy and straight forward I just object the to the price I had to pay .
The tickets where staggered when 1st released . another words the original ticket price was not available when tickets s where released it seemed to me being a Gary Newman fan I had no choice but to pay the top price of £89 or not go at all yesterday 7/03/23 another site are now selling the tickets at the original advertised price of £45 I am think connected to the Ticket Room .so why do the fans have to pay the top end price ? I know demand drives up prices but Double.??this is unfair to loyal fans who have payed for years cds t-shirts other gigs throughout the 40 years.
February 20, 2023
Reply from The Ticket Room
Hi David, first of thanks for your purchase, and your feedback. We understand that sometimes it can be frustrating when prices rise. It is the way of the world now, 'face value' doesn't really exist anymore in a way. As you may know, even primary sites like Ticketmaster have adjustable 'dynamic' face values that can go up or down. The difference between us and them however is that we do sell tickets for less than that original 'face value' on a lot of occasions. You may find one day you return to our site to find tickets for as little as £5 for an event that was originally sold for £50 for example. I am glad that you found the process straight forward with us, and I hope you will find our service useful again in future! :)
Poor Service
Accidentally placed 2 orders but they won’t refund one of them, so now have spare tickets I don’t need.
January 31, 2023
Reply from The Ticket Room
Hi Sol, this is the only negative feedback we have received, and really don't think it's a fair one in the slightest. So I feel the need to explain to any future customers exactly what has happened..
January 31st - You ordered 3 tickets to Loyle Carner 15th Match 2023 Order #4285
February 7th - You left us 1 star feedback because you hadn't yet received your tickets
The same day we emailed you and attempted to call you to explain that the promoter hadn't released tickets yet, no one had their tickets at this point, even if you'd bought direct from Ticketmaster you wouldn't have had them at this point.
February 8th - Your tickets were delivered to your account (over a month before the show)
Thankfully you edited your review to 5 stars as you were happy to receive your tickets :D
February 9th - You tried to order a further 4 tickets for the same show, order #4434 however your payment declined
February 13th - You made another attempt to order 4 tickets, this time it was successful and you bought 4 tickets to the same show Loyle Carner 15th March order #4459
February 13th - 30 minutes later we delivered your new order to your account. Completing your 2nd order with us taking your total delivered tickets up to 7.
February 13th - 6 hours later, you emailed asking us to 'Please can you cancel order #4459'
We replied to explain that unfortunately due to you already receiving your e tickets we cannot issue a refund. Our terms are in line with all other ticket websites in that refunds can only be given in the event of a cancellation of the show, we offered advice on how you could resell your extra tickets as they are now your property, and that we cannot refund because you now have access to the tickets.
For us to then refund and resell these would risk the new buyer being refused entry.
February 13th - you re edited your review back to 1 star, claiming you made your 2nd order by mistake.
Had you made your 2 orders on the same day in quick succession, then we would of happily refunded you as a genuine mistake has clearly been made, we would have asked if you meant to make 2 orders if this was the case. However as you made your orders weeks apart, I really cannot see how this is a mistake, but rather an attempt to receive e tickets, ask for refund and hopefully still use your tickets which would now have cost you £0.
We have emailed and attempted to call you several times without any answer, so feel that this is a losing battle for us and hope that customers will see this reply and see past your review.
For your peace of mind, any further orders you make with us, will be seen as a 'mistake' and will be cancelled and refunded without prior notice.
Above and beyond
Sadly my Yungblud tickets were cancelled and the alternative date was no good for me, even though it wasnt their policy, Chloe worked her magic and sorted me out with another date and venue. She was very polite, professional and helpful! Thanks so much!
January 30, 2023
Unprompted review
Reply from The Ticket Room
Thanks for the 5 stars, Joe! Hope to help you our again :)
Trustworthy and reliable
Bought The 1975 tickets and got into the venue excellently. Cost me a lot more than what the original tickets were on sale for, but I would've rather have paid more than to miss out on the gig!
January 22, 2023
Unprompted review
Reply from The Ticket Room
Thanks for your kind Feedback, Tamlyn. I hope they lived up to the hype! We're heading to the show in Liverpool this week and cannot wait, heard they put on some show! :D Glad we were able to help you make the show, sometimes it's just not an option to miss it :P
Very trustworthy website with great…
Very trustworthy website with great prices for tickets that get to you on time, went to see blossoms and got the tickets nearly as much as how much i would pay on ticketmaster, will definitely be using this company again
January 9, 2023
Unprompted review
Reply from The Ticket Room
Hi, Corey! Thanks for your feedback and thanks for using The Ticket Room. We are always delighted when we help a fan find the tickets for a price that is fair. We hope to help you again in the future!
Great
Overpriced tickets but nowhere near as expensive as other resellers. My ticket came through as I was told it would a week before the event. I will be using them again in future :)
December 4, 2022
Reply from The Ticket Room
Thanks for your review, Shanice! You're right sometimes tickets on our site are over the original prices, however I'm sure you'll find that if you revisit us in future you may grab some tickets way UNDER face value too so it does work both ways :) Glad to hear you'll be back!
Absolutely spot on cannot believe how…
Absolutely spot on cannot believe how cheap and simple this was bought one ticket for £30 wich was already way below fv and ended up getting two for the price of one !!! Thought it was too good to be true but got in with absolutely no issues thank u for a great experience and will definitely use again
November 17, 2022
Reply from The Ticket Room
Hi John, thanks for your review! I'm glad you got yourself a bargain and I hope you enjoyed your night!
Great service
Great service, received my tickets via email very soon after purchase…would definitely use this website again.
November 21, 2022
Reply from The Ticket Room
Hey Mollie, thanks for your review it really helps! Glad you had a good experience with us and hope to see you again!
Easy transaction, no problems, enjoyed the gig
Bought two digital tickets to see Jamie T in Cardiff. Purchase went through easily, had rapid access to the tickets which I downloaded. No problems entering the gig and had a great night. Thank you!
November 21, 2022
Reply from The Ticket Room
Thank you for your review, Sarah. Glad you had a great night, Jamie was class!
Can't fault the ticket room
Can't fault the ticket room. Went to see Paolo Nutini and he was absolutely incredible. If it weren't for these guys I don't think I'd of been able to go, so thanks! x
September 30, 2022
Unprompted review
Smooth and easy process
Bought my ticket the night before the gig. Purchase went smoothly and received my ticket via email within a few minutes.
Ticket scanned at the venue and I had a great night.
October 4, 2022
Reply from The Ticket Room
Happy to hear you had a good night at the gig Sarah. Thanks for using the Ticket Room and hope to help you out again in the future! :)
Reply from The Ticket Room
Thanks for your review, enjoy the gig today its going to be mega!
Faultless company
Not sure a company does it better!
Used twice and absolutely faultless
June 5, 2022
Unprompted review
Reply from The Ticket Room
Thanks for your feedback! You're always welcome and we'll always look after you here at The Ticket Room!
Excellent service!
I used The Ticket Room to secure tickets to Paolo Nutini’s sold out show at The Leadmill tonight. The tickets were received smoothly after purchase and we had no issues when arriving at the venue. I was dubious about using The Ticket Room but I’m so glad I did. Highly recommend!
May 14, 2022
Unprompted review
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