Well like to say the high wycombe branch has some amazing people too many to name all but really special thanks firstly to Alina who has an awesome sense of humour and then the bible of timber and bou... See more
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Review summary
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The Delivery driver on that morning was a literal saint, as I had gone to work and only my wife and new baby in the house. He unloaded a very heavy amount of wood all by himself to help me cos my wife... See more
Easy to order, helpful over the phone, competitive price, delivery was slightly longer than hoped for but nothing that could have been avoided. Overall, very happy and would use them again.
Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on... See more
4.6
Excellent
113 reviews
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You did what it on the tin
You did what it on the tin.
Click & collect arrived and away in five minutes with a smile.
May 26, 2026
Purchased softwood sleepers
Purchased softwood sleeper.
Delivery driver helpful and friendly.
May 25, 2026
Friendly people and great price
Placed order online for pickup, response was really quick to say it was ready. Pickup was easy, could drive to the timber and two guys helped me carefully load up. Cant ask more than that. Oh the prices were almost 1/2 of the builders merchants.
May 21, 2026
Good friendly helpful service with well…
Good friendly helpful service with well priced items.
May 19, 2026
All round good service
Easy to use website, Plenty of choice. Had everything i needed for my project. Emailed me when it will be delivered. Timber was good quality, driver helped to unload. all round good service. Many thanks
May 15, 2026
Good product and service
Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on his way.
May 6, 2026
Great timber at a great price
May 11, 2026
On 2 occasions when I have called to…
On 2 occasions when I have called to place an order I was dealt with in a very professional, efficient and polite manner.
On one of the occasions they sourced what I needed from another depot
May 4, 2026
Very quick response to my on line…
Very quick response to my on line order. Spoke to rep about delivery and was kept upto date with expected times, Delivery driver was very helpful with the delivery which was to an allotment. The pegs were excellent quality.
May 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product still advertised on website as…
Product still advertised on website as available and was not advised at time of ordering product could not be purchased,
April 28, 2026
Reply from The Timber Group
Thank you for taking the time to leave your feedback, and we sincerely apologise for the frustration caused. We appreciate you bringing this to our attention, and the product has now been removed from the website to avoid this situation happening again. Please accept our apologies for the inconvenience, and thank you again for highlighting this so we could resolve it.
Great service
Lovely quality wood, efficient service and most professional and friendly delivery driver. I highly recommend The Timber Group Maidstone.
May 1, 2026
Very efficient service
April 14, 2026
Highly recommended
An easy purchase, from beginning to end. Easy to use website, lovely staff both on the phone and in person
April 21, 2026
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