Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
On 2 occasions when I have called to place an order I was dealt with in a very professional, efficient and polite manner. On one of the occasions they sourced what I needed from another depot
Easy to order, nice customer service and top delivery. I could not receive last order as I had family emergency and was out. Came home and saw mdf board on my front garden, covered with plastic. Very... See more
Very quick response to my on line order. Spoke to rep about delivery and was kept upto date with expected times, Delivery driver was very helpful with the delivery which was to an allotment. The pegs... See more
4.6
Excellent
90 reviews
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Friendly people and great price
Placed order online for pickup, response was really quick to say it was ready. Pickup was easy, could drive to the timber and two guys helped me carefully load up. Cant ask more than that. Oh the prices were almost 1/2 of the builders merchants.
May 21, 2026
Good friendly helpful service with well…
Good friendly helpful service with well priced items.
May 19, 2026
All round good service
Easy to use website, Plenty of choice. Had everything i needed for my project. Emailed me when it will be delivered. Timber was good quality, driver helped to unload. all round good service. Many thanks
May 15, 2026
Good product and service
Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on his way.
May 6, 2026
Great timber at a great price
May 11, 2026
On 2 occasions when I have called to…
On 2 occasions when I have called to place an order I was dealt with in a very professional, efficient and polite manner.
On one of the occasions they sourced what I needed from another depot
May 4, 2026
Very quick response to my on line…
Very quick response to my on line order. Spoke to rep about delivery and was kept upto date with expected times, Delivery driver was very helpful with the delivery which was to an allotment. The pegs were excellent quality.
May 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product still advertised on website as…
Product still advertised on website as available and was not advised at time of ordering product could not be purchased,
April 28, 2026
Reply from The Timber Group
Thank you for taking the time to leave your feedback, and we sincerely apologise for the frustration caused. We appreciate you bringing this to our attention, and the product has now been removed from the website to avoid this situation happening again. Please accept our apologies for the inconvenience, and thank you again for highlighting this so we could resolve it.
Great service
Lovely quality wood, efficient service and most professional and friendly delivery driver. I highly recommend The Timber Group Maidstone.
May 1, 2026
Very efficient service
April 14, 2026
Highly recommended
An easy purchase, from beginning to end. Easy to use website, lovely staff both on the phone and in person
April 21, 2026
Great service
April 15, 2026
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