The Whisky Vault Reviews 66

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Site was easy to navigate, the order process is smooth and whisky arrived in perfect condition. Arrived much faster than I expected too!

Rated 5 out of 5 stars

Excellent company. Order is processed straight away and dispatched next/same day. They use DHL which is the best. You can have 'out for delivery' messages sent to your mobile and laptop. Wh... See more

Rated 5 out of 5 stars

The transaction proceeded perfectly smooth from start to end. All requests (such as for additional photos, etc.) were answered promptly and to my full satisfaction. Also, very friendly people at THe W... See more

Rated 5 out of 5 stars

A friend recommended to me. I was looking for special bottle of certain year which no longer sold in the US. A present. I never before bought liquor overseas. Not only the proprietor located the bottl... See more

Company details

  1. Liquor Store

Information provided by various external sources

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. We are an incredibly enthusiastic business and currently run this as an entirely family-oriented project. Since the idea was embraced, many moons ago, we have been hard at work putting all the pieces together, in order to turn our vision into reality. Philip has been collecting rare specimens of whisky for a number of years, but the hobby has since turned into a passion. As time progressed, it was clear Philip had a real eye for quality and that this could become more than a pastime, it was time to put our skills together to create something special, what would later, of course, become The Whisky Vault. Richard has had a lot of experience in the customer service business and has successfully owned a thriving bar in Leeds. This, coupled with an honorary degree in Business and Computing, really gave us a chance to set the ball rolling, we had our key ingredients. With Richard at the helm of all the design and content of the site, plus the set up and licensing requirements, it was left to Philip to effectively be our stock controller and manager, ensuring we had plentiful, but essentially, quality products to offer to the world’s army of whisky lovers. As we go forward, we are confident this is the case. With over one thousand items in our catalogue, there are expressions of whisky that are very rare and indeed sought after. We will endeavour to keep the site exciting and fresh and therefore be consistently adding new products, as and when we acquire them. Having a customer services background, we understand the importance of fair, quality and efficient service. We adhere to this policy relentlessly.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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Rated 5 out of 5 stars

Great scotch

I was extremely happy with how quick the Whiskey Vault got back to me with my questions. They answered all my questions fully which made me place an order straight away.

From the time I placed my order, it took around a week to receive it which I was very surprised at due to the fact that it was coming from overseas. (Most things I order within Australia take at least two weeks to arrive.)

When I did receive my order, there was no damage to the parcle or it's contents what so ever.

I was particularly impressed with the display of my Scotch Whiskey and I would definitely reccomend this company to anyone.

I surely intend on buying more products off them again in the near future.

October 7, 2012
Unprompted review
Rated 5 out of 5 stars

Quick, friendly and efficient.

I bought a bottle of whisky from the Whisky Vault for my Dad's retirement. I had left it late and was worried that it may take a while to be delivered but I was very pleased that it came within a few days. My Dad is a whisky connoisseur, so I wanted to get something a bit different. The guys at the whisky vault were very helpful and friendly. It was a huge success and my father loved it. Cheers.

September 19, 2012
Unprompted review
Rated 5 out of 5 stars

Fab and speedy service

Purchased a bottle for significant birthday celebration, we chose a recommeded bottle, it was quickly processed and received. we would definitely use the whiskey vault again!

September 18, 2012
Unprompted review
Rated 5 out of 5 stars

MAGNIFICO!

Never thought, I would ever find my favorite Laphroaig again, the only regret, is, wish I had found this excellent site earlier! Thanks for the great service, lads and will be back in the near future!

September 12, 2012
Unprompted review
Rated 5 out of 5 stars

Rare whisky found

I was looking for a rare Glenlivet.
Whisky vault was the only site which had this in stock.
The service and delivery were perfect and further purchases were helped with knowledge courtesy.

September 9, 2012
Unprompted review
Rated 5 out of 5 stars

Got to Australia very Fast!

Great to find someone selling Snow Phoenix online.
Was sad to find the metal box scratched and dented a lot though :(

September 6, 2012
Unprompted review
The Whisky Vault logo

Reply from The Whisky Vault

Dear Chris, thank you for the review. The Snow Phoenix seems to be popular in Australia! Unfortunately the tins they are supplied in are not of great quality and actually quite flimsy. As the bottle has now discontinued, when we do get hold of them, it seems in most cases the tins are not of a high standard, which is a shame. I have emailed you a 10% discount voucher to use on any future purchases. Best Regards, RH.

Rated 5 out of 5 stars

Great online whisky store

Thanks for you help in sorting a top quality whisky for my Dad's 60th birthday.

Site was easy to use and whisky delivered quickly and well packaged too.

Cheers, Matt Vosper

August 29, 2012
Unprompted review
Rated 5 out of 5 stars

The place to go for your best selection

A friend recommended to me. I was looking for special bottle of certain year which no longer sold in the US. A present. I never before bought liquor overseas. Not only the proprietor located the bottle, he even recommended better year for less money. Very honest. He also ensured the bottle gets here on time. This will be my go to place. I subsequently compared price at a store in California and even including shipment, it was double.

August 27, 2012
Unprompted review
Rated 5 out of 5 stars

whisky recived

valued bottle of Port Ellen made it half way around the world without a scratch

August 24, 2012
Unprompted review
Rated 5 out of 5 stars

WHISKY GALORE ( old movie )

You really should give Whisky Vault a try when you need to treat yourself or maybe a gift for someone service is second to none and after sales really spot on .

August 23, 2012
Unprompted review
Rated 5 out of 5 stars

Exceptional service every time!

I have made numerous purchases from the whisky vault over the last year and have recieved an exceptional service every time, with an easy online transaction and speedy delivery...........these guys know their whiskys!

August 23, 2012
Unprompted review

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