The Whisky Vault Reviews 66

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Site was easy to navigate, the order process is smooth and whisky arrived in perfect condition. Arrived much faster than I expected too!

Rated 5 out of 5 stars

Excellent company. Order is processed straight away and dispatched next/same day. They use DHL which is the best. You can have 'out for delivery' messages sent to your mobile and laptop. Wh... See more

Rated 5 out of 5 stars

The transaction proceeded perfectly smooth from start to end. All requests (such as for additional photos, etc.) were answered promptly and to my full satisfaction. Also, very friendly people at THe W... See more

Rated 5 out of 5 stars

A friend recommended to me. I was looking for special bottle of certain year which no longer sold in the US. A present. I never before bought liquor overseas. Not only the proprietor located the bottl... See more

Company details

  1. Liquor Store

Information provided by various external sources

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. We are an incredibly enthusiastic business and currently run this as an entirely family-oriented project. Since the idea was embraced, many moons ago, we have been hard at work putting all the pieces together, in order to turn our vision into reality. Philip has been collecting rare specimens of whisky for a number of years, but the hobby has since turned into a passion. As time progressed, it was clear Philip had a real eye for quality and that this could become more than a pastime, it was time to put our skills together to create something special, what would later, of course, become The Whisky Vault. Richard has had a lot of experience in the customer service business and has successfully owned a thriving bar in Leeds. This, coupled with an honorary degree in Business and Computing, really gave us a chance to set the ball rolling, we had our key ingredients. With Richard at the helm of all the design and content of the site, plus the set up and licensing requirements, it was left to Philip to effectively be our stock controller and manager, ensuring we had plentiful, but essentially, quality products to offer to the world’s army of whisky lovers. As we go forward, we are confident this is the case. With over one thousand items in our catalogue, there are expressions of whisky that are very rare and indeed sought after. We will endeavour to keep the site exciting and fresh and therefore be consistently adding new products, as and when we acquire them. Having a customer services background, we understand the importance of fair, quality and efficient service. We adhere to this policy relentlessly.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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Rated 5 out of 5 stars

A dram good site!

Very quick to answer back to e-mails and quickly despatched, when arrived the bottle was as described and very well packaged!

August 23, 2012
Unprompted review
Rated 5 out of 5 stars

Honestly couldn't fault them :)

I purchased a bottle of 1986 lagavulin for my fiancé to give to him on our wedding day...

Got flustered as for 6 month couldn't find a bottle in stock any where, I got recommend the site by a friend and manage to purchase a bottle instantly.... So so happy

August 23, 2012
Unprompted review
Rated 5 out of 5 stars

First Class A******

I have had a few wee drams from the Whisky Vault now. I have never been let down, service has been tremendous..... Also I spoke with them to get opinions and views and the knowledge and attention to details was first class. Thanks

John N

August 23, 2012
Unprompted review
Rated 5 out of 5 stars

Best whiskey on the internet!!

I can't rate the Whiskey Vault highly enough - the service was fantastic and the bottles of Whiskey I have purchased have been top quality and at very reasonable prices. Richard has always gone above and beyond the call of duty and has sorted me out in a couple of emergencies with excellent bottles of whiskey.

August 23, 2012
Unprompted review
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