I love The White Company - clothes bedding for my daughter , clothes & homewards for myself . Such good quality & faultless . Reason for a 4 and not a 5 is partly my own doing but if WC checked my acc... See more
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Fast efficient service,very professional teams. The quality and design of goods are great. Description of items is always accurate. I am however not very happy with the delivery service used .EVRI... See more
A beautifully soft cashmere jumper, good fit and colour just as it shows in photos. Great delivery time and nicely packaged. Another lovely piece of knitwear from The White Company.
A very trusting & reliable company, with fabulous products that you can't buy anywhere. My favourite fragrance will always be the wonderful Seychelles, so light & delicate for both skin & home. also l... See more
Company details
Written by the company
Official Site: Shop online at The White Company for impeccably stylish and beautifully designed clothing, homewares, gifts, candles and fragrance.
Contact info
United Kingdom
- www.thewhitecompany.com
4.1
Great
17K reviews
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Beautiful place shop design
Beautiful place, item's, clothing, bedding you've got it right and I love white.
July 27, 2026
Quick delivery and great products
July 26, 2026
Good communication
Good communication, delivery on time and expertly packed. Very good quality. Thank you. David Brown.
July 24, 2026
Website well laid out
Website well laid out. Easy ordering process, Good selection of items
July 26, 2026
I bought a T-shirt in my late teens or…
I bought a T-shirt in my late teens or early 20’s ( I am now 70!) which my sister told me was too expensive at £8! The T-shirt is still going strong! A bit faded but the shape is still good and a couple of tiny holes, which, after 50 years, I’m not in the slightest bit surprised! The best £8 I’ve ever spent!
Thank you!
I can’t put the date in! Too long ago!
July 27, 2026
Unprompted review
Couldn’t believe
Couldn’t believe, having only ordered the item on I believe Sat. eve via my free standard delivery, when it arrived on Monday morning! Excellent service and as always excellent product.
July 26, 2026
Efficient service and excellent quality…
Efficient service and excellent quality cotton dressing gown.
July 26, 2026
Positive experience
Acknowledgement of order & updates received & order arrived quickly & was as described so very happy.
July 25, 2026
May use AI-assist with repliesRead more
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Delivery on time however the large box…
Delivery on time however the large box that it came in was wet and torn also there wasn’t a returns label or invoice. As it happens I have to return the sheets keeping the bedspread now i need to take it to a shop unless you have a different solution.
July 26, 2026
Reply from The White Company
Hi Susan, thank you for taking the time to share your feedback. I am truly sorry to see that your parcel arrived in poor condition, this is truly not the experience we wish for you to have. I have personally reached out via email to offer further support and help arrange your return. Thank you, Giordan
I ordered package as part of Birthday…
I ordered package as part of Birthday gift (last Tuesday), prior to ordering I participated in online chat to ensure parcel would arrive within the 2-3 days specified as it was required for today, I was assured it would.
I received no correspondence from The White Company so instigated another online chat after 3 days (last Friday) and requested order was to be cancelled for a refund if it wasn’t going to arrive before yesterday, I was assured this time that the parcel was ready to be dispatched and would be delivered within 24hours so would arrive in Saturday.
I’m now at day 6 and still no delivery.
Today I had to drive the closest store today which is almost 30mile round trip to purchase another gift.
I’m very disappointed in the recent correspondence as would not have placed the order initially if I had not been reassured that the item would arrive within 2-3 days.
July 23, 2026
Reply from The White Company
Hi, thank you for taking the time to share your feedback. I am very sorry to see that your order did not arrive in time for the Birthday as intended, this is truly not the experience we wish for you to have, I have personally reached out via email to offer further support and help make things right. Thank you, Giordan
Delivery
Delivery! Parcel not delivered. Evri are a truly dreadful company and this is not the first time I have mentioned this to you and others. Fed up!
July 26, 2026
Reply from The White Company
Hi, thank you for taking the time to share your feedback. I am very sorry to see that your parcel has not arrived, this is not the level of service we aim to provide and I am keen to help resolve this. I have now personally reached out via email to offer further support and I look forward to hearing back from you. Thank you, Giordan
I absolutely love the white company
I absolutely love the white company
The customer service is outstanding and the quality of the items it’s superb
July 26, 2026
I had an amazing customer experience…
I had an amazing customer experience with your sales associate Kara in Bicester village this past Saturday. She was the one who, upon looking that sizes weren’t available ordered them for me. She was honestly amazing and I ordered more things that I originally intended due to her excellent level of customer service and attentiveness. Her level of customer interaction was amazing and I would love for it to be highlighted to her store management team!
July 26, 2026
My order arrived promptly and I m very…
My order arrived promptly and I m very happy with it
July 26, 2026
I paid £7.99 for next day but arrived late
On Thursday 23rd July I paid £7.99 for next day delivery. The sight said order before 11pm for next day delivery. I ordered before 11pm but they only offered Saturday 25th delivery date. I did not receive my order by Saturday 25th. It arrived Monday 27th. I had a personalised messaged for my nieces birthday gift but had to buy a last minute gift as my order didn’t arrive on time as planned.
July 24, 2026
Reply from The White Company
Hello, Thank you for taking the time to share your experience, and please accept our sincere apologies.
We completely appreciate that this level of service is not acceptable, especially when you paid for next day delivery and were relying on your order to arrive in time for your niece's birthday. We're very sorry for the disappointment and inconvenience this caused.
We will be feeding your experience back to both our courier and warehouse teams. We have procedures in place to ensure customers are notified of any delays as soon as possible.
Your next day delivery charge has been refunded and will clear with you in the next few days.
Once again, we're very sorry for letting you down, and we appreciate you bringing this to our attention.
Thanks, Kelly
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