Think Mortgages Ltd Reviews 

152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for their exceptional service and support. Many highlight how the staff goes above and beyond, making complex processes feel straightforward and less stressful. Reviewers appreciate the clear communication, detailed explanations, and prompt responses throughout their mortgage journey. The company is consistently described as professional, efficient, and dedicated to securing the best outcomes for clients. People frequently mention feeling well-looked after and guided, especially first-time buyers, through what can be a challenging process. Many customers express long-term loyalty, having used the company for multiple mortgages due to their consistent outstanding service. The overall experience is often summarized as excellent, with many recommending the company without hesitation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing gratitude for their helpfulness and... See more

Service

Customers had positive experiences with service, consistently praising the outstanding and impeccable support... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's empathy, care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Carl and his team for our second remortgage with Think Mortgages. Really simple process, informed every step of the way & answered all the questions we had. We are really... See more

Company replied

Rated 5 out of 5 stars

It's 10 stars! Charlotte and Carl have been absolutely fantastic throughout my mortgage process and the entire move. Charlotte went above and beyond, helping with all the plans, preparation, and eve... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I received from Think Mortgages. Carl and the whole team were absolutely brilliant from start to finish. They made what could have been a stressful process feel... See more

Company replied

Rated 5 out of 5 stars

What can i say! Think mortgages go above and beyond. Carl and his team are just amazing, without their dedication and determination i would not be where i am today....... They went above and be... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Think Mortgages Ltd - mortgages, remortgages, insurance quotes and property investment advice in Bracknell, Berkshire and the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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4.9

All reviews

(152)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

We couldn’t have asked for a better…

We couldn’t have asked for a better experience with Think Mortgages. As first-time buyers, we had so many questions, but the team was fantastic—super supportive, always on hand to help, and they kept us in the loop every step of the way. They were quick to chase things up, keep everything on track, and make sure we were always updated. Honestly, they went out of their way to ensure everything went smoothly for us and were always ready to offer advice when we needed it.

They also guided us through arranging all the necessary insurances, making the whole process so much easier and stress-free.

We can’t recommend them highly enough and will definitely be using them again when it’s time to renew

December 13, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Hello Danielle - This means the world to us as something we always try to do is take the stress out of the process. I think, writing mortgages every day, we often forget how stressful it can be, so this is lovely to hear and we are delighted the process went smoothly for you.

Rated 5 out of 5 stars

Best mortgage broker I've used

Matt is definitely the best mortgage broker I've used, very responsive and helpful and really knows his stuff.

December 5, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the feedback. We are delighted that you feel this way - We will make sure the feedback is shared with Matt who I am sure will look forward to seeing you again.

Rated 5 out of 5 stars

Perfect as always!

Absolutely amazing service from all staff members at Think Mortgages, as normal. I will continue to use Think and recommend to my friends and family in future. Thank you so much!!

November 20, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Adam - It was a pleasure dealing with you and wish you all the best in your new home.

Rated 5 out of 5 stars

I have navigatTop-Notch Mortgage Advice from Matt at Think Mortgagesed several mortgages over…

I have navigated several mortgages over the last 10 years, and I can confidently say that Matt at Think Mortgages provided me with the best service by far. This time, I faced a complex mortgage case with numerous challenges, but Matt was always available to promptly respond, provide updates, and support me throughout the process.

He even secured an excellent mortgage deal through an appeal, which I greatly appreciated. I highly recommend Matt to anyone seeking mortgage advice, knowing that you will never be disappointed or let down. His expertise and dedication are truly commendable!

November 1, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for your feedback - Matt has worked here for 18 years and certainly knows his stuff! We will make sure he receives your feedback. Thank you for taking th time to write your review as this means a lot to us. We hope to see you again in the future.

Rated 5 out of 5 stars

Excellent mortgage broker!

Me and my immediate family have used the services of Matt Newnham at Think Mortgages for a number of years now, and without fail Matt/Think mortgages have never let us down. The dedication that Matt shows in what he does is exceptional. He is very knowledgeable in what he does, and I would highly recommend Matt and Think mortgages without a second thought if you are looking for a reliable and customer focused mortgages broker.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Carl and his team were great in helping up securing a mortgage for our first home. They are a very professional team which I would highly recommend choosing. No complains whatsoever! Thank you!

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company to work with, always go the extra mile to help and support and very quick at answering any queries. Would 100% recommend!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic individual service!

Fantastic individual service!

Think Mortgages found me the best deal for very unique services - I wasn't sure it was possible, but it was no challenge for them!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

What can i say other than a huge thank…

What can i say other than a huge thank you to Carl and the team. I would highly recommend them to anyone looking for a mortgage broker. All of the team went above and beyond all of our expectations and were a pleasure to work with.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service! I was well informed and well supported throughout the whole process. Thank you to Keely and the team for making this as stress free as possible and the lovely welcome to your new home card was a lovely touch 😊

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Services

I was lucky enough to meet Charlotte whilst walking our dogs, through getting to know each other I leant that Charlotte and her husband Carl run their own business for Mortgage and financial services advice. I needed to remortgage due to having an interest only mortgage and really didn't want to move. When I reached out to Carl he was great, he understood what I needed and gave the best advice. Charlotte also personally undertook taking care of the administration with the mortgage provider and legal services, she was brilliant, guiding me every step of the way.

If you're looking for a mortgage or re-mortgage I can only say that Think Mortgages should be your first point of call. Brilliant.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great outcome

Fast service. Thorough process. Nice people. And ultimately, great outcome. Thank you

May 10, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the feedback. It was a pleasure dealing with you and hope to speak to you in the future.

Rated 5 out of 5 stars

I was extremely lucky to get connected…

I was extremely lucky to get connected with Matt Newnham through a personal recommendation. He was so helpful and such a pleasure to work with. No challenge was too great for him and he was always so quick to respond with great advice and useful insights. Thank you Matt for all your patience over what has been a long process. Would highly recommend Matt and Think Mortgages for an amazing service.

May 13, 2024
Unprompted review
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Reply from Think Mortgages Ltd

It is always lovely to receive recommendations Ciara and I am delighted that you have been so happy with the service provided by Matt and the team. I will make sure that Matt receives your feedback with a pat on the back. Thanks again and we hope to see you in the future.

Rated 5 out of 5 stars

Professional & knowledgeable

We have used Carl and team many times in the past and they have never let us down. They are such a professional team and truly understand customer needs. They will always suggest a product as per your circumstances and what is best for you. Would strongly recommend using them, will definitely use their Sevices in the future again.

May 3, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you very much for your kind words. It is always a pleasure dealing with you too and we very much look forward to speaking with you again in the future.

Rated 5 out of 5 stars

Excellent service

The team at Think Mortgages were great to work with. They were clear and knowledgeable on all of our calls. They provided us with a variety of options and advised on the best product to suit our needs. What I really appreciated above the personal service is that when they said they would do something it was done by the time they said it would.

May 1, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Danny B. This is wonderful to hear - We place a lot on our personal service and always try to do what we say we will do - Really valuable feedback for the team! Thanks again.

Rated 5 out of 5 stars

Great Team!

Carl, Charlotte and Gemma at Think Mortgages are great! We had a number of hurdles along the way to getting our new home and their advice and expertise were greatfully recieved. Made the whole process easier.

April 25, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review Ed. I am pleased we made the process a little easier and hurdles are definitely "our thing". As you know we are always keen to help even after the mortgage has completed :0)

Rated 5 out of 5 stars

Professional service

My family always use think mortgages as they always go the extra mile in delevering a great service. Thinking out of the box means they will always give great advice. Carl, Charlotte and Keeley are a credit to this great team.

April 11, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Derek. It is always a pleasure dealing with you. The team were made up with the result and hopefully more good news to follow!

Rated 5 out of 5 stars

Fantastic!

Carl, Keely, Charlotte and the team have been incredible! We bought our first home and they explained everything so clearly. Nothing was ever to much.
Thank you all so much!
We would highly recommend Think Mortgages!

March 28, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Aime, I am delighted that you are happy with the service as will the rest of the team - It was lovely dealing with you and your feedback relating to buying your first house is great to hear as we pride ourselves on making the process easy to understand and as easy as possible. Thanks again and we hope to hear from you in the future!

Rated 5 out of 5 stars

Absolutely brilliant

I have used Think Mortgages for a number of years now and they are a brilliant team. Extremely helpful and professional and a pleasure to deal with. On this occasion my mortgage was more complex and they went above and beyond to help. Could not recommend them enough and would never consider using anyone else.

March 28, 2024
Unprompted review
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Reply from Think Mortgages Ltd

We are so happy with the outcome Caroline. I agree this was a little more complex than the "norm", but the team worked closely and the result was brilliant all round I think. Thank you for the feedback which has been shared with the team and look forward to seeing you again soon!

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