Think Mortgages Ltd Reviews 

152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for their exceptional service and support. Many highlight how the staff goes above and beyond, making complex processes feel straightforward and less stressful. Reviewers appreciate the clear communication, detailed explanations, and prompt responses throughout their mortgage journey. The company is consistently described as professional, efficient, and dedicated to securing the best outcomes for clients. People frequently mention feeling well-looked after and guided, especially first-time buyers, through what can be a challenging process. Many customers express long-term loyalty, having used the company for multiple mortgages due to their consistent outstanding service. The overall experience is often summarized as excellent, with many recommending the company without hesitation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing gratitude for their helpfulness and... See more

Service

Customers had positive experiences with service, consistently praising the outstanding and impeccable support... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's empathy, care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Carl and his team for our second remortgage with Think Mortgages. Really simple process, informed every step of the way & answered all the questions we had. We are really... See more

Company replied

Rated 5 out of 5 stars

It's 10 stars! Charlotte and Carl have been absolutely fantastic throughout my mortgage process and the entire move. Charlotte went above and beyond, helping with all the plans, preparation, and eve... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I received from Think Mortgages. Carl and the whole team were absolutely brilliant from start to finish. They made what could have been a stressful process feel... See more

Company replied

Rated 5 out of 5 stars

What can i say! Think mortgages go above and beyond. Carl and his team are just amazing, without their dedication and determination i would not be where i am today....... They went above and be... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Think Mortgages Ltd - mortgages, remortgages, insurance quotes and property investment advice in Bracknell, Berkshire and the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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4.9

All reviews

(152)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience yet again

We were extremely happy with the professional advice and the overall customer experience working with Carl, Charlotte and the team during the purchase of our property originally. It was a “no-brainer” to go to them again with our recent re-mortgage. Great communication as always, happy to recommend Think Mortgages at any time!

March 1, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review Peter. We genuinely rely on these to provide what I hope is an accurate impression on our services. We really appreciate the feedback and I will share it with the team.

Rated 5 out of 5 stars

great service

I have been dealing with Matt Newnham for years, he's helped me remortgage my flat on a no of occasions and has most recently helped us with a mortgage on a house. Always quick to respond and help us out with advice along the way, finding great mortgage offers and putting us in touch with solicitors, surveyors etc.

February 8, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you so muchj for your feedback - I will make sure Matt receives a big pat on the back. Great to know he has been taking good care of you and I hope he continues to do so.

Rated 5 out of 5 stars

Amazing!!!

Carl and the team really went above and beyond, will definitely use them again without hesitation! We couldn't have done it without them.

January 16, 2024
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Nicole, sorry my response has take a while (not sure why I had not seen it previously). Recommendations mean a lot to us and over 90% of our mortgages are recommendations or existing customers, so I am delighted to hear that you are happy. Thank you very much and hope to see you again:0)

Rated 5 out of 5 stars

A company you can trust

I approached ThinkMortgages advised by a friend of mine
I have to say that they have been very helpful throughout the process of getting a mortgage
Carl and Charlotte have been always handy for any problems encountered.
Quick response to my emails which I loved
I would definitely recommend them

November 29, 2023
Unprompted review
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Reply from Think Mortgages Ltd

We always try to respond to enquiries quickly Raffaele so am happy that your classed our responses as quick. Thank you for your feedback and we hope that everything goes well for you.

Rated 5 out of 5 stars

Top quality service!

Carl and his team were absolutely amazing, everyone I dealt with was so personable, understanding and friendly, nothing seemed like a problem! Will definitely use this service again. Thank you so much for all your help 😊

November 16, 2023
Unprompted review
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Reply from Think Mortgages Ltd

We would love to see you again in the future Lucy - It was a pleasure to deal with you and we wish you the very best going forward!

Rated 5 out of 5 stars

Keeley and Charlotte have done so much…

Keeley and Charlotte have done so much to help me with this move.
Amazing company, very knowledgeable and helpful.

November 1, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you so much for your review John. Both Keely and Charlotte will be delighted to hear your thoughts and no one will be happier than I am - As you know there is a lot that goes on behind the scenes and the company simply could not operate without an amazing group of people that genuinely care. Thanks again.

Rated 5 out of 5 stars

Carl and his team have supported me…

Carl and his team have supported me over several years and I would highly recommend Think Mortgages. Their knowledge, professionalism and eye for detail is second to none, and each member of the team I have dealt with is pleasant and efficient. I always feel in very safe hands.

October 31, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Apologies for the delayed response Jenny. I think Christmas came along and missed your review. Thank you so much for the review and it is lovely to see the whole team getting a mention. Thanks again and I look forward to speaking with you soon.

Rated 5 out of 5 stars

Exceptional service!

My partner and I were first timer buyers, we had no idea what where doing, what any of the numbers meant or where to even start.

We had spoken to a couple of mortgages adviser including Think Mortgages Ltd, who came as a recommendation.

We chose Think Mortgages as our advisers as they were truly excellent! They were able to explain everything in terms we understood, they helped with every question we had.

A truly exceptional service and I would highly recommend them!

October 2, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Hello James, thank you for your review. This will be shared with the team as I think everyone worked on this case at some point. We hope that you will both be very happy in your new home and look forward to seeing you again in the future.

Rated 5 out of 5 stars

100% reccomendation for Carl and his team at Think Mortgages Ltd.

I recently used Think Mortgages Ltd for a remortgage/transfer of entity following a separation. I had quite a complex case for varying reasons and Carl was incredibly tenacious in securing a remortgage for me including debt consolidation which has made a huge financial difference. Carl was understanding, non judgmental and simplified the mortgage application process every step of the way. I would not hesitate to recommend. In addition to Carl, he has the most fantastic team of support also; particular thanks to Charlotte who really went above and beyond by chasing First Port Management company for the information required by my solicitor to complete the mortgage. Without her, i truly do not think my mortgage would have completed when it did, she is a real credit to Think Mortgages Ltd. Thank you Carl and team.

September 20, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Hello Lyndsay - What a wonderful review! I am personally grateful, but it also is lovely to have the team recognised by you as well. In fairness they are the driving force behind the company and are worth their weight in gold to me.

We all hope that you will be very happy with your fresh start and very much look forward to hearing from you in the future.

Rated 5 out of 5 stars

Think Mortgages Review - Donna & Tom

Carl and the team at Think Mortgages are incredibly personable, proactive and knowledgeable. We highly recommend their services and will continue to use them when coming to remortgage in the future.

September 15, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Hello Donna and Tom - Thank you for the review. As always it was a absolute pleasure dealing with you and will be in touch at the first opportunity when we hope rates will be a little cheaper!

Rated 5 out of 5 stars

Fantastic and efficient service

Fantastic and efficient service
Matt was always on top of things

August 30, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review Tahir. We will feed this back to Matt who no doubt would love to hear from you in the future - Thanks again!

Rated 5 out of 5 stars

Great service as always

Great service as always. Carl and the team make everything so seamless - this is the fourth time we have used them and service is always extremely high!

August 25, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Hello Oliver and thank you for your review. It was a pleaure dealing with you and thank you for coming back and using us. We hope you will both be very happy in your new home!

Rated 5 out of 5 stars

Outstanding Service

I have use them before and I’m grateful they contacted me early enough to remind me that my fixed period was coming to an end. My mortgage was renewed before the interest rates went up for which I was very grateful.
Their service is outstanding.

July 20, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for your feedback Christine. We are delighted that our "reminder" service is working smoothly and Matt managed to arrange your new rate quickly. I am sure he will be delighted to see your review. Thank you and we hope to see you again soon.

Rated 5 out of 5 stars

Mortgage or Remortgage Required call these people

I was recommended to Think Mortgages by a friend who had used them in the past. I am a past mortgage broker and wish that we would have been able to conduct business in such a trying market as well. As long as you furnish them with the information when they require the service you receive will be second to none. Completed a remortgage very quick (in partnership with Optima legal services) and the information was clear and concise. The fees charged are very competitive (by that I mean great value for money) nothing was too much trouble and they kept us upto date on the progress even giving us a nudge when the leage team could not get hold of us. Top service highly recommend.

August 10, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thanks for the wonderful review!!! As you know there were a few hoops to jump through as this has been a difficult time with lenders changing rates regularly, so your feedback is very well received. Thanks for your business and we hope that we will see you again in the future as it was a pleasure to deal with you.

Rated 5 out of 5 stars

Carl and the team are amazing

Carl and the team are amazing!
The team are knowledgable, professional and provide fantastic support throughout the complete mortgage process. They are very responsive and are very kind.

100% recommend.

July 13, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Claire that is much appreciated. It is comforting to know you are so happy with the service received. We hope to see you again soon - You were lovely to deal with and would be very welcome back.

Rated 5 out of 5 stars

Matt Newnham 10/10 Broker- best in the business

Matt Newnham has been an incredible mortgage broker. Personally recommended by another friend who was delighted with Matt's support, I couldnt have asked for more. He has been available for discussion at various opportunities regarding rates, different options and always generously given me the benefit of his extensive knowledge within this field. I wouldn't go anywhere else and will be happily returning to Matt in 5 years when the time for re-mortgaging arrives.

July 7, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the feedback. Matt has worked with us for 19 years now and it is wonderful to hear that he has maintained such high stanmdards over that period of time. It is nice to know that you will be seeing him again in the future, when I am sure he will do a fine job again.

Rated 5 out of 5 stars

Think mortgages are great

Think mortgages are great. They gave me all the info I needed and updates on my mortgage as it progressed. They also kept finding better deals when they appeared prior to my existing deal expiring. They kept me in the loop at all times. Would definitely recommend.

May 1, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

First class service. Highly recommended.

I have used Think Mortgages a number of times to help me get the best deal for a mortgage.
My most recent house purchase has been a rollercoaster and I have had to contact them on a regular basis to ask questions and get information from them. Carl and his team are always quick to respond and have a very friendly, personal touch which makes dealing with them an absolute pleasure. Highly recommended.

May 22, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you very much for the review "NB". We are delighted to have completed on this one as your were thrown a few unexpected problems along the way. We very much hope to speak to you again in the future.

Rated 5 out of 5 stars

Always a great service!

We have used Think Mortgages for a number of years and the service has always been exceptional, Matt and the team are always very responsive and ensure the process is completed as swiftly as possible. Would highly recommend!

March 1, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for your review. Mat has been with the team since 2004 and I am delighted to say that he works with the same vigor as on day one. Your feedback means a lot to us and knowing you are happy makes us happy too!

Rated 5 out of 5 stars

Excellent service

The team at Think Mortgages go above and beyond every single time.

I have use them for many years for all my purchases and remortgages and they are always helpful, efficient and great to work with. They get the job done!

March 1, 2023
Unprompted review
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Reply from Think Mortgages Ltd

It is always good to work with you Larissa and thank you for your feedback. Hopefully we will see you again soon.

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