Think Mortgages Ltd Reviews 

152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for their exceptional service and support. Many highlight how the staff goes above and beyond, making complex processes feel straightforward and less stressful. Reviewers appreciate the clear communication, detailed explanations, and prompt responses throughout their mortgage journey. The company is consistently described as professional, efficient, and dedicated to securing the best outcomes for clients. People frequently mention feeling well-looked after and guided, especially first-time buyers, through what can be a challenging process. Many customers express long-term loyalty, having used the company for multiple mortgages due to their consistent outstanding service. The overall experience is often summarized as excellent, with many recommending the company without hesitation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing gratitude for their helpfulness and... See more

Service

Customers had positive experiences with service, consistently praising the outstanding and impeccable support... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's empathy, care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Carl and his team for our second remortgage with Think Mortgages. Really simple process, informed every step of the way & answered all the questions we had. We are really... See more

Company replied

Rated 5 out of 5 stars

It's 10 stars! Charlotte and Carl have been absolutely fantastic throughout my mortgage process and the entire move. Charlotte went above and beyond, helping with all the plans, preparation, and eve... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I received from Think Mortgages. Carl and the whole team were absolutely brilliant from start to finish. They made what could have been a stressful process feel... See more

Company replied

Rated 5 out of 5 stars

What can i say! Think mortgages go above and beyond. Carl and his team are just amazing, without their dedication and determination i would not be where i am today....... They went above and be... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Think Mortgages Ltd - mortgages, remortgages, insurance quotes and property investment advice in Bracknell, Berkshire and the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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1-star

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4.9

All reviews

(152)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

I have just used Think Mortgages for…remortgaging

I have just used Think Mortgages for the second time to arrange my mortgage. All I can say is they are amazing. They are so proactive that I don't have to worry or even think about a thing as they take care of every aspect. Really lovely people offering an excellent service.

January 12, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review Kirsten. We are delighted to hear you are happy and we hope to see you for a third time in the future. Thanks again!

Rated 4 out of 5 stars

They really are very good at what they…

They really are very good at what they do. Happy with the service.

October 12, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Hello Ted, It is always nice to receive a review on trust pilot, but unless you are using a pseudonym (which some people do) I am afraid we do not know who you are and have not completed your mortgage for you. HAve you reviewed the wrong company as I see you have reviewed two mortgage companies on the same day??? All the best.

Rated 5 out of 5 stars

Above and beyond

We’ve used Carl and the team at Think for several years now and have always had excellent service.

Recently we have used the team again for a more complicated remortgage (made harder by the brief, but turbulent, Liz Truss era) and Think Mortgages have excelled. The phrase “above and beyond” is overused, but definitely applies here.

We cannot recommend Think Mortgages highly enough. Thank you to all the team - we would have been lost without you!

January 5, 2023
Unprompted review
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Reply from Think Mortgages Ltd

Hello and thank you for your feedback Matt. I apologise for the delayed response. Your review means a lot and is high praise indeed. It was good to see the entire team come together on this one and they will certainly be receiving the plaudits and it was a genuine pleaseure dealing with you. See you soon we hope!

Rated 5 out of 5 stars

Absolutely amazing mortgage advisors

Absolutely amazing. They all were diligent with great communication all through the process.
Highly recommend Think Mortgages.

December 16, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Apologies for the late response. Thank you for the feedback and once again you made the process very easy for us. We hope you have settled in well and that your new home is everything you hoped for.

Rated 5 out of 5 stars

The best mortgage team you will ever find (ever!!)

The absolute best mortgage team you could hope for. We can’t begin to express how absolutely fantastic Carl and his team are. Held our hand through the entire 6 months it took from accepted offer to completion, chaed solicitors, liased with estate agents, the rest of the Chain, you name it. Truly don’t think our purchase would completed without them. They are absolute superheroes - would never ever chose a different mortgage team ever in the future!!

December 9, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Wow! thank you Pernille. It is not often that we see a review refer to many of the aspects that we conduct. This was a "tuffy" (no fault of your own) and we are delighted at the outcome. We look forward to hearing from you again in the future.

Rated 5 out of 5 stars

Really helpful and efficient company

Really helpful and efficient company. Easy to deal with, do as they say they are going to and when promised by. We have used Think Mortgages for our last 2 house moves, and mortgage product switches and they have always found us the best deals.

September 27, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review. I am delighted that we managed to complete everything just ahead of the rate changes and we very much hope you will all be happy in your new home. Thanks again!

Rated 5 out of 5 stars

The service provided by Think Mortgage

The service provided by Think Mortgage is outstanding! Kept me up to date on the situation and assisted me with any inquiries and advices. They were extremely quick to get in touch with, to speed up the process or gain clarification when things with my solicitor slowed down. Overall a wonderful experience, especially with Matt, who has kept me constantly updated and has been incredibly helpful. Thank you Matt and Think Mortgage I really appreciate it.

September 7, 2022
Unprompted review
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Reply from Think Mortgages Ltd

I apologise for the delayed response Ahmed, I will be sure to share your feedback with MAtt. Although he is a longstanding and trusted member of the company, it is always nice to see the positive feedback he receives. Thank you.

Rated 5 out of 5 stars

Absolutely amazing service from think…

Absolutely amazing service from think mortgages. I can’t recommend these guys enough. The whole team are very friendly and always helpful. From the beginning Carl’s advice was 100% sound and was able to get us an amazing deal. Wouldn’t think about going anywhere else in the future. Already recommending them to friends and family

October 7, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Graham - Having recommendations is what this is all about for us and we will take good care of them. We are delighted that you are happy. See you soon!

Rated 5 out of 5 stars

Best Mortgage Advisors In The Business

Think Mortgages were excellent throughout the process. Kept me up to date on what was happening and going above and beyond to help answer any questions or provide advice. When things slowed down with my solicitors, they were quick to get in touch with them to speed things up or get answers.
Got me excellent interest rates at a very fair price.
Couldn't speak more highly about my experience and I will be going to them in the future when considering to renew my mortgage or applying for a new one. The whole team were superb.

September 9, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review Marlon,

It was a pleasure dealing with you and the feedback is gratefully appreciated. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Over the last 8 years I have only used…

Over the last 8 years I have only used Think Mortgages to buy my new property, remortgaging twice, sell and buy another property. Matt has been extremely helpful, found me the best products based on my individual circumstances at that time, and I will continue to use Think mortgages in the future, once I’m due to remortgage. Thank you!

June 26, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for your feedback. We are always delighted to receive good feedback and I will ensure to share your kind thoughts with Matt.

Rated 5 out of 5 stars

I have used think mortgages several…

I have used think mortgages several times over a number of years and I have always had excellent
service. I would definitely recommend them to anyone.

June 13, 2022
Unprompted review
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Reply from Think Mortgages Ltd

On behalf of Matt and the team, thank you for your feedback and kind review and we hope to see you again in the future.

Rated 5 out of 5 stars

Easy recommendation.

After a recommendation from a friend, we have used Think Mortgages for a house move and more recently a remortgage and I honestly wouldn’t go anywhere else now. Having a trusted local team manage the process and give solid advice in a professional yet friendly manner is very important to me, and they always deliver. I would wholeheartedly recommend Think Mortgages to anyone in the market. Many thanks guys.

May 13, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review Darren. It is reviews like this that make the whole team feel great about what we do. On behalf of everyone here - a big thank you!

Rated 5 out of 5 stars

Excellent from start to finish.

Excellent from start to finish.
Always there to answer any questions.
Couldnt recommend highly enough

May 12, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for the review Paul. We are delighted you are happy and hope to see you for the next one!!!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I have used the services many times and have never been disappointed.
I strongly recommend Think Mortgages

April 22, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Fabulous feedback! Thank you Mark - The team are looking forwrd to seeing you again soon.

Rated 5 out of 5 stars

No hesitation to recommend the team at Think Mortgages!

Carl and the rest of the team we dealt with (Daniella, Gemma & Keely) have been brilliant throughout the whole process. As first time buyers, the process can be at times daunting and hard to navigate but the team were so friendly and informative, and always replied promptly. I would not hesitate to recommend Think Mortgages to anybody. Thank you team!

March 16, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you Frankie, it is always nice for the team to get a pat on the back and I am delighted to hear you were happy with the service received. I hope to hear from you agaon soon.

Rated 5 out of 5 stars

Excellent service

Excellent service.
Gemma was fantastic, extremely helpful and went over and above what I was expecting and made this whole process really easy especially when it’s your first time.
Highly recommend

March 4, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you very much for your feedback Robyn. Gemma was delighted to hear that you are so happy and we very much look forward to seeing you in the future.

Rated 5 out of 5 stars

Carl and his team have been wonderfully…

Carl and his team have been wonderfully supportive, informative and friendly throughout our process to buy our first home and subsequently remortgage it a few years later. No question is too silly and responses have always been prompt, with the feeling that you are their only client! This is a company built on care and passion to provide a supportive and honest service within an industry often renowned for hidden fees and price hikes. Thank you to you all!

January 18, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Wow! what a wonderful review Catrin. We are very grateful and look forward to seeing you again soon.

Rated 5 out of 5 stars

Genuinely the best service available…

Genuinely the best service available for a variety of work. We had gotten our mortgage done through “Think Mortgages”, this was through a referral of our family friend and I can say it was a genuine pleasure to work with the team.

Our first interactions were with Matthew which was very kind and genuinely the most helpful person we have dealt with in the service industry. He was understanding, very efficient in communicating, patient and most importantly an honest person. Furthermore, the team including Daniella had helped greatly throughout our journey and we are all soo happy we have completed our task which we intended with.

It may sound like a generic saying however, we genuinely would recommend them to anyone needing their services.

Again we are grateful for your services.

Mr M

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

I have received an excellent service…

I have received an excellent service from Think Mortgages. They are quite competent in their work and helped me a lot to get things on track. I recommend them ))

January 17, 2022
Unprompted review
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Reply from Think Mortgages Ltd

Thank you for your review Hamza, it is very kind of you I know that Matt enjoyed assisting you and we hope to see you again in the future.

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