Thomas to You Reviews 92

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We gave up shopping around on various sites for thomas toys-Thomas 2U is almost always the cheapest and has so many things you will find nowhere else. The extensive range of stock they have means yo... See more

Company replied

Rated 5 out of 5 stars

I have purchased from Thomas to You website a few times now. Each time I've received very professional service. Emails have been replied to very quickly and with satisfying and comprahensive answers.... See more

Rated 5 out of 5 stars

With a wide range of old, new and rare Trains, ThomasToYou provides everything you could possibly want for your wooden Thomas collection. Thanks to this website I am now the proud owner of many hard... See more

Company replied

Rated 5 out of 5 stars

I've purchased from this site before for my little Thomas Tank fan! On both occassions I've found a fantastic selection of products available. The pictures and descriptions are really helpful. There i... See more

Company details

  1. Toy Store
  2. Children's Toys Store

About Thomas to You

Written by the company

Thomas to You is THE Specialist Thomas the Tank Engine & Friends Wooden Railway System Retailer in the UK.

They only sell Thomas Wooden Railway toys and over half their range is not on general release in the UK (so will not be found in the shops).

Contact info

4.9

Excellent

TrustScore 5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional with a dedication to old fashioned customer service

I have bought several items in various transactions over a period of months. Their customer service by way of communication, was excellent and reminded me of the true "service" you use to receive in shops some 10 to 15 years ago but now seems to be a dying art. They stack a range of varied products at very competitive prices and are happy to help with requests. 5 stars!

October 28, 2011
Unprompted review
Rated 5 out of 5 stars

great fast service

I ordered loads of different stuff - with some promised suprises - which we were really pleaseed with. Cannot wait for my grandson to open up the parcels on his birthday so we can play with Thomas and his friends!

October 27, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

I was very impressed with the range available on the website. It was also very easy to use. The product arrived the next day which was a welcome surprise and it was very carefully packaged. I will definitely be using the site again and would have no hesitation in recommending the same to friends.

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

Will Be Back For Sure

I was very eager to receive my box of items from thomas2u.co.uk and was absolutely thrilled with everything when it arrived 2 business days ahead of schedule.. All my items were packaged brilliantly, nothing was out of place or had moved after the long journey to Australia. I wish to applaud you for your efficient service in getting my Thomas items ready for shipment to me here in Australia. I Would certainly use thomas2u.co.uk again for sourcing many hard to find Thomas Wooden Railway items.

October 25, 2011
Unprompted review
Rated 5 out of 5 stars

Totally Awesome Site and We will Return

We were very much impressed both with how we were treated and the very friendly, personal manner of emails from thomas2u, and with the care and packaging and detail that went into ensuring that our precious thomas items arrived to us in Australia in mint condition.

I have not one hesitation in highly recommending any person to purchase from this site, as you will know that your items are going to be of an excellent quality and your buying experience will be a happy one guaranteed.

October 19, 2011
Unprompted review
Rated 5 out of 5 stars

Tooootally Fabulous!!!!

I have placed two orders within a week and both have arrived quickly, well packaged and in perfect condition. The website is wonderful with a huge range of hard to find items at very reasonable prices (most cheaper than elsewhere). The customer service is very friendly and I also received a courtesy call just to check that my second order was correct as I had re-ordered an item that i'd previously received. I am very impressed with this company and will definately be keeping an eye out for new products. I am sure to order again when the next birthday comes up!!!!

October 17, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, arrived within two days. Good prices and older items available - thanks

October 17, 2011
Unprompted review
Rated 5 out of 5 stars

Don't bother looking anywhere else!

After spending hour upon hour into the wee small hours scouring the internet looking for Thomas Wooden Railway products, I can confidently say that "Thomas To You" offers by far the widest range of engines, carriages, track, destinations and scenery. They offer very competitive prices, some good special offers, quick and reliable delivery and, above all, a personal touch that makes you feel like you're buying from people who are passionate about the products and who genuinely care about the service they provide to you.

October 5, 2011
Unprompted review
Rated 5 out of 5 stars

Wide range of fabulous Thomas toys

Thomas to you has a great range of trains for every Thomas fan. Our 3 year old was delighted to receive some of his favourite new Thomas characters for his birthday!

October 5, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent prices

We ordered from Thomas to You because the price of our Thomas train was 25% cheaper than the high street.

October 3, 2011
Unprompted review
Rated 5 out of 5 stars

The only place to go for a Thomas fan

We gave up shopping around on various sites for thomas toys-Thomas 2U is almost always the cheapest and has so many things you will find nowhere else. The extensive range of stock they have means you can easily spend more than you anticipated so be careful about letting you little Thomas fan see the site.

Just one down side - the basket is not very interactive - it just builds up a paypal order but don't let that put you off the service is great.

September 28, 2011
Unprompted review
Thomas to You logo

Reply from Thomas to You

Thank you for your ongoing support.

We are working with a new website package, which is more eCommerce focussed so should provide better functionality and a more interactive shopping experience. We anticipate a launch in the New Year (so that if we encounter teething problems, it does not distract us from processing our customers' important Christmas orders.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look