Thompson & Morgan Reviews 

91,458
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 18,069 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting its reliability and the positive attitude often encountered. Many people also appreciate the quality of the plants, noting they often arrive healthy and thrive. The delivery process is generally described as quick and prompt, with items arriving well-packaged and in good condition. Conversely, some customers were dissatisfied with product quality, reporting plants arrived damaged, shriveled, or in poor condition, including misshapen hanging baskets or certain plants not performing. Others experienced delivery problems, such as missing items, delays, or packaging issues leading to damaged plants.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with healthy,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the excellent quality of plants, seeds,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the speedy delivery, good... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the ease of placing orders,... See more

Service

Clients share positive opinions on service, with many consistently reporting excellent experiences, great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1) Regarding end of season plants: Quality of plants is good (have only lost 1-2 -~5% - in past few purchases). Bulbs seem to less successful - ~50%. Hanging baskets generally okay. 2) Seeds - s... See more

Company replied

Rated 4 out of 5 stars

Plants were very reasonably priced. Delivery was quick although one item was missing. This was quickly sent out following a telephone call to the company. Plants arrived in very good condition and a... See more

Company replied

Rated 3 out of 5 stars

I'm not sure when Evri collected from you but they informed me of a delay and the plants arrived yesterday. Consequently one of the tomato plants arrived nearly dead. It's now going through a rehydrat... See more

Company replied

Rated 3 out of 5 stars

I ordered two large hanging baskets, one is beautiful the other arrived slightly squashed (wicker basket misshaped) and seems overfilled with peat/earth. Very difficult to water as does not soak it ju... See more

Company replied


Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

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Our Latest Special Offers
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Fruit Plants Fruit Trees
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Contact info

3.8

Great

TrustScore 4 out of 5

91K reviews

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3.8

All reviews

(91,458)

17,424 reviews in the last 12 months

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Rated 2 out of 5 stars

One of the plants I ordered arrived…

One of the plants I ordered arrived looking half dead. I was told it just needed water due to the hot weather. Plant has not recovered, so paid 34.99 for a plant that is half dead. Not happy and will not buy from again as waste of money.

June 24, 2026
Rated 5 out of 5 stars

I ordered three sunbelievable plants…

I ordered three sunbelievable plants and they arrived beautifully packed, and are very strong. One is in flower already. I also ordered three dahlias, again packed beautifully and very strong plants.

I have planted all six plants and am a very happy gardener.

June 23, 2026
Rated 5 out of 5 stars

Plugs were small

Plugs were small, just about viable. Lots of TLC needed to bring them on. Most survived and are now in border and pots.

May 8, 2026
Rated 4 out of 5 stars

Overall not too bad

Overall not too bad. It certainly cuts through thick branches with ease. The only reason I haven't given five stars is 1) A bit awkward trying to get the chain on, perhaps a two man job 2) with the extension pole extended fully, it seems a bit top heavy.

June 18, 2026
Rated 5 out of 5 stars

Stunning hanging baskets

I ordered three large hanging baskets this year as I’ve been so pleased with my experience all the previous years. Again, this company did not fail to disappoint. The baskets are stunning, full of gorgeous, healthy blooms that I receive compliments on. Great value for money as I paid £12 per hanging basket on their offer! Swift delivery, well-packaged baskets. Five stars 🌟 ⭐ ⭐ ⭐ ⭐

June 15, 2026
Rated 5 out of 5 stars

Great product.

Easy to use website. Condition of product was brilliant. I bought it for my new granddaughter as it had the same name as the plant.

June 23, 2026
Rated 5 out of 5 stars

I complained about your delivery…

I complained about your delivery service for years and asked you to change to a better one, as your wonderful plants were delivered upside down, and often the boxes looked like they had been used in a football match. So bad that I stopped buying from you. A few weeks ago I tried again and found you are using a different delivery service and what a difference. Polite drivers who delivered the boxes with care and consideration, and upright. So glad to see this. I will be back to buy from you again regularly now as your plants are totally tops every time. The bare root Apricot I purchased from you 27 years ago now provides me with 15+kg of fruit every year!!! And pretty much everything in my garden since then is from you. But now I can just plant and enjoy instead of hospitalizing everything and still losing half every time. Yay, good times coming!!!

June 23, 2026

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