Thompson & Morgan Reviews 

Quick delivery.

Thompson Morgan are good they don’t take long for your plants/ seeds to arrive always keep you informed

I have been growing plants, making and selling hanging baskets where I live in Cheshire for seventeen years.
I have used Thompson and Morgan for bedding plants with mixed results but wanted to see what there, professionally planted hanging baskets were like.
I can only hope the baskets were in good condition when they left TM but, as I thought it would be, the delivery let things down badly. All the hanging baskets I ordered came in boxes of two, all twenty two of them, well packaged with all the relevant warnings on the boxes and none of the boxes showed any external signs of damage. Unfortunately, I know it's the summer of the world Cup, but I think the baskets were used as a football, stored on their sides and treated roughly. Every single basket had problems. Some of the wicker baskets were damaged with every single basket having, broken, damaged and dead plants as some baskets arrived very dry having not been watered before dispatch.
I took videos and pictures of every hanging basket but when trying to send them to TM, they would not send as the files were to large.
When I contacted TM, they informed me to water all the baskets and leave in the shade for four days. After a week, a fair few items remained in poor condition. The only reason I purchased so many baskets was because TM were selling them way bellow retail prices and I can honestly say, even at the greatly reduced prices, I would be ashamed selling hanging baskets in such poor condition. Unfortunately I have a conscience and could not sleep properly having sold items in the condition they arrived.
I tried them so you don't have too. My first impressions of Thompson and Morgans customer care, is they don't.
I wandered how they delivered hanging baskets, and now I know?
Pay people a very poor wage such as the bare minimum and most, but not all, simply do not care

InParcel twice made a complete hash of delivery.
First order returned to T&M, second order took six days to arrive with plants very sick on arrival.
Do not bother ordering from T&M until they sort out new courier contract.

I have had mixed results of success in my first year of being a customer. Some results very happy with others much less so.
I have had a learning experience and so will benefits from this on Odets I place in 2027,

I had a problem with the quality of hanging baskets received and the company was very quick to recognise and resolve this. That speaks volumes to me about the customer care.

All went well

Company great. My hanging baskets are now thriving.
The courier had some delay and therefore there were some broken stems on the flowers.

Seeds wouldn't grow after 2 attempts of planting then one came up looking very sorry for it's self, I made contact through the website with no response after a few weeks I found a customer service e mail and re made my comments still with no response, they don't seem to care they are selling rubbish seeds, I even added batch numbers and dates.

Never had any problems using Thompson &Morgan, my garden is full of colour this year as always

Hi, I recently made quite a big order but unfortunately it never turned out great, the flowers and fruit which I bought a a lot for my dad for Father’s Day was half dead on arrival which was very late & in this hot weather the whole order came by courier which was not good everyone I’m sure knows what couriers are like, I had to moan and ring the alot for my order to come which came all different days, when I rang the garden company they said it should all be fine but if Not to let them know I never heard from them even to check to make sure I got everything this order was over a £1000, I got everything in the end which most was half dead, I was a bit upset as my dad was looking to receiving all these plants and flowers, I’m quite sure the garden company never sent them like this but surely with such an order should be delivered a different way.

Great experience ordering and receiving plants etc from Thompson and Morgan, arrived in good condition and well packed

One of the four hanging baskets I ordered did not look healthy on arrival (fuchsia) and soon after the plant was dead. I contacted T&M and they immediately offered to refund me. Great service.

After a bad experience and not ordering for a couple of years, I decided to take the plunge on the potted 3l dahlias order number SO016997361
1. The dispatch within 24 hours- received the plants after 7 days
2. 4 of the 6 plant pots where upside down or on the sides with squashed and broken branches.
3. Roots from 3 of the pots were completely outside the pots
4. Size of the plants were disappointing, measured 4 ins from soil and looked disproportionately small against the 3L pots.
5. No labels on 4 pots so I have no idea which variety of dahlias.
6.plants looked dry and leaves were brown and shrivelled.
7.I have repotted the dahlias and watered them on arrival and hoping they will recover but do not have any high hopes.
8. Wish I could upload photos in this review but can’t see where unfortunately .

Would I order again after being burnt again. I think not, time to learn my lesson and order elsewhere.

Disappointed as T&M used to have a good reputation many years ago.

healthy plants. I have lost a few due to having a bad back and not being able to plant them all, with all this heat some of the poor things died, Not TM's fault, mine alone! my main complaint is I cannot find my £5 vouchers that I should have got when I re -joined this spring

I order climbing petunias and normal petunias every year without fail. I order for a few of us, we all have two towers. Thompson and Mrgan are very reliable, other companies are hit and miss. You receive an email when a delivery is due to be delivered, this is helpful and enables you to prepare or find a neighbour to recieve. They are packaged really well and always arrive in great condition, Customer Services are really helpful. The plants grow beautifully and provide a beautiful show every year. ❤️

All plants arrived well packed and in good condition.

Excellent service and plants 🪴

I only received half of the pre-planted hanging baskets I'd ordered because the remaining ones where out of stock, despite the order being confirmed when it was placed.
The boxes containing the pre-planted hanging baskets that I did receive were marked "This way up" but apparently this didn't mean anything to the courier.
I'm now trying to salvage the mix of compost, plants and baskets that I received, that look like they've spent time in a tumble drier.
May be Thompson & Morgan could try sending plants out to the families of their own management team, ideally across the country, to see what customers actually get when they order.