very helpful staff, didn’t purchase anything but definitely will return when needed. shop floor was tidy and neat. their customer service was great, they helped me as soon as they could.
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See what reviewers are saying
Hi I have visited the Ayr high street 3 shop this afternoon with an enquiry and as always the staff are very helpful with explanations and digital advice. Every day is a learning day with Greig and J... See more
Company replied
Went in to update my sim plan, Greg gave me a breakdown of all the options and prices. Mentioned to him that since my daughter had been added to my account I couldn't get into my three app as it was n... See more
Company replied
Both representative were very helpful- Lynsey and Ryan. Courteous, helpful, professional and so good as to my needs for having been with Three since 2020- explained everything thoroughly- could not as... See more
Company replied
Company details
About Three UK - 3Store Ayr
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
171 High Street, KA7 1QT, Ayr, North, United Kingdom
- 01292283241
4.8
Excellent
62 reviews
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Great customer service new phone…
Great customer service new phone changed over easy an quick 👌🏼
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
That's brilliant, Rachael. We hope you love the new phone :) -Scott
Got my new phone at a good price and…
Got my new phone at a good price and staff were friendly
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Hey Jim. How exciting - We all love a new phone day! Enjoy it and thanks for the 5⭐ review -Jade
Great service
Great service! Got me a good deal and set my phone up and I'm loving it!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
We love that, Geraldine! A new phone is always exciting :) -Scott
Reply from Three UK - 3Store Ayr
Hey Amy, that’s awesome! That's what we like to hear. Thank you for your feedback.
Hi I have visited the Ayr high street 3…
Hi I have visited the Ayr high street 3 shop this afternoon with an enquiry and as always the staff are very helpful with explanations and digital advice. Every day is a learning day with Greig and Jamielee. Greg has a great sense of humour and brightens up the digital dilemmas for me.
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Thanks for this amazing 5⭐ review. We really appreciate you taking the time to send this over to us! Great work Greg & Jamielee 🎉 -Jade
Reply from Three UK - 3Store Ayr
That's amazing to hear! -Maxine
Excellent service
Excellent service! Painless update to data contract. 10/10!
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service in store
Great service in store. Ryan was great with me and got me a good deal on my new phone. Set everything up for me and got all my data transferred
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
My visit was enjoyable and easy!
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Hey.
Thanks! Your review is really appreciated. -Pete
10/10 customers service
Great customers service, always very helpful and attentive, 10/10.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Wow, that's brilliant, Natasha. Thank you for your high praise :) -Scott
I went into the three shop looking for…
I went into the three shop looking for an upgrade not knowing what I wanted.. Jamielee was very helpful and got me a great package and phone. 😊
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Jamielee is awesome for sharing great advice and helping you decide on an upgrade :) Thank you for your 5 star review, Ashley -Scott
Fantastic store wouldn't go anywhere else
Really attentive and knowledgeable staff who were able to answer all my questions and help me get set up. The girl that served me Linsay was great with me and another older lady who was in the store and really went that extra mile. Excellent customer service and will recommend the Ayr store to friends and family.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Hey Arianne, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Has to be the worst store I’ve ever…
Has to be the worst store I’ve ever tried to get through to I’ve rang and rang and rang since Tuesday today is now Saturday no one is manning the phone no one to answer the phone 5 days trying to contact this place as I live a good track away no emails regarding an order for a new phone that I placed no way of contacting anyone in regards to where my order is and no one to answer a phone really wish I didn’t use three apsolutly ridiculous I can phone up the EE shop and get an answer stright away, check your staff there clearly slacking or just to damn ignorant to answer a phone call l, I walked into the shop today after making the track over my phone was delivered on Wednesday to the shop no email to update me and when I walked into the shop three staff members were sat down having a great owl chin wag with each other not one customer in sight and I rang the phone at the door and no one and I mean not one of them got up to answer it only decided to jump up when we walked into the shop I’m not one to complain but my god 5 days trying to get an answer an hour and half of a bus ride to see the staff members sat all cosey having a chat rather then answering there store phone which I’m sure is in the job description
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Hello there.
We are sad to hear about the difficulty you've had trying to contact one of our stores. We understand how frustrating it is when you can't reach a member of staff and have no updates on your order status, especially when you live far from the shop. Usually the store can't give updates on order status unless it's an order that has been delivered there. If the order was made but hasn't been delivered there yet, or if the order was made in a store for delivery to a home address, you'd need to contact the support team here: https://bit.ly/2PmAIzQ for updates on the order.
We appreciate you taking the time to share this feedback so we can work to do better and improve our services. -Pete
Great easy to follow advice on multiple…
Great easy to follow advice on multiple things. Quick service, understanding of what I needed.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Hi.
Thanks! Your review is really appreciated. -Pete
Great service from start to finish.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Thanks for the 5* review! We’re always working on ways to make the service experience better, so we appreciate your feedback. -John
Stephen was very helpful
Stephen was very helpful and helped me to get my Barclays bank app working again.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Thanks for your feedback, Nancy, and it's lovely to hear that you enjoyed great customer service from Stephen. We appreciate you taking the time to share this with us. -Michael
Good service and helpful…
Both members of staff I spoke to were very helpful. I'm not technically experienced but they both explained things well. They were Stephen and Rachel.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Polite and professional Jamielee…
Polite and professional Jamielee ,customer adviser took my query in her hands and solved it perfectly.
October 24, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Thanks for the fantastic 5⭐ review, Michael. We really do love to hear this! Well done Jamielee 🎉 -Jade
Extremely helpful
The shop assistant was extremely helpful. Dealt with very quickly and got exactly what we wanted
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Hey there, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
What can I see Stephen and Ryan…
What can I say ?
Stephen and Ryan absolutely brilliant nothing is too much
bother they are kind patient very professional knowledgeable a pleasure to seek their advice
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Ayr
Such a lovely review Mrs Clark. Thanks for taking the time to send this over 😊 Well done to Stephen and Ryan 🎉 -Jade
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