I ended up in the 3 store after smashing my phone and my old network being incredibly unhelpful. Dave was amazing he helped find the best phone model for me, told me exactly how to save everything fro... See more
Company replied
Location
Switch locationUnit 34, Wesley Walk, Festival Place, RG21 7BE Basingstoke, South, GB
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See what reviewers are saying
I came into store for advice on my business account. Paul who served me was very helpful, explaining each business plan, sims available and EU travel plans. He was very helpful, polite and patient... See more
Company replied
Fab experience, paul went through everything with me thoroughly, making sure I got the absolute best deal for my buisness. Explained all the advantages of the different packages and options available.... See more
Company replied
Outstanding service from Ben. My phone was stolen which made accessing accounts very difficult, an issue with my account also caused delays but Ben sorted them all out, stayed past his work hours and... See more
Company replied
Company details
About Three UK - 3Store Basingstoke
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, United Kingdom
- 01256350538
4.9
Excellent
95 reviews
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Harry was efficient and extremely…
Harry was efficient and extremely helpful! Thank you.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Jo, we’re really glad to hear Harry was so helpful and made everything easy for you. Thanks for sharing your experience. - Three Social Media Team
I urgently needed portable myfi …
I urgently needed portable myfi for work today and Paul was extremely knowledgeable and helpful. Not only did he identify what I needed to sort me out the right thing but also helped me get it setup so I could walk out with it working. Extremely happy with the experience.
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Roni, thank you for the lovely feedback. We’re pleased to know that Paul offered expert guidance, found the ideal solution for your needs, and helped set up your MiFi device so everything was ready to use before you left.
– Three Social Media Team
Ben had good product and service…
Ben had good product and service knowledge.
Able to answer all questions.
And all round very helpful.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks for the feedback, Mike! We’re delighted that Ben made you feel so well supported. 😊 – Three Social Media Team
Harry and Nick were extremely helpful…
Harry and Nick were extremely helpful and friendly and made my experience of buying a new phone completely stress free. Highly recommend.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Kim, thank you for sharing this fantastic 5 star review. We’re so pleased to hear that Harry and Nick ensured everything was enjoyable and handled with care.Your recommendation keeps us smiling.😊-Three Social Media Team
Great Customer Advisor
Very Kind and helpful! Good advising on deals and happy with new contract and device!
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
That’s brilliant, Cam 🌟 We’re glad the advisor’s thoughtful support helped you find the right option and left you pleased with your new device and plan 😊
- Three Social Media Team
Having had a terrible experinace with…
Having had a terrible experinace with dwaling with Thee via their website, which involved various conversations ,being put through to the wring department, cut of etc etc i went to the Branch in Basingstoke .
I was met with a very member of staff called Paul, he was amazing and with in a short space of time he has resolved the problem which the Three Business team seemed incapable of doing.
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for sharing your experience, David. We’re delighted that Paul at our Basingstoke store was able to get everything back on track for you so efficiently. 🌟 – Three Social Media Team
Harry was extremely helpful
Harry was extremely helpful. The whole process was quick and efficient
June 29, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for your feedback, Faye. It’s great to hear that Harry provided excellent support and that everything went smoothly for you. ✨ – Three Social Media Team
Excellent
Excellent. Callum and Harry really helped me at the Basingstoke branch. Recommend 3. Long time customer.
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Wow, Mr Marut! It’s wonderful to hear that Callum and Harry at our Basingstoke branch made everything seamless and ensured a smooth experience. We’re delighted to know you’d recommend us 😊 – Three Social Media Team
Callum & Alex are FAB!! 💕
Callum & Alex were incredibly helpful today.
They went totally above and beyond to help me work out a problem with my camera.
Callum in particular has always been a significantly wonderful & helpful person in this shop and always helps me until he finds the solution.
Please recognise this guy. He really is a great asset to this 3 store.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Joanne, Mian jumping in! Thanks for the sweet words about the help you got today 🎉 Callum and Alex will be buzzing when they read this. Big cheers from us! -Ayesha
Benjamin Was very helpful and managed…
Benjamin Was very helpful and managed to help me out with a new phone when Apple couldn’t.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks so much, Kelly! 🎉
Amazing to hear Benjamin got everything sorted for you and helped you walk away with a new phone. Really appreciate you taking the time to share this! 💛 -Ayesha
Outstanding service from Ben
Outstanding service from Ben. My phone was stolen which made accessing accounts very difficult, an issue with my account also caused delays but Ben sorted them all out, stayed past his work hours and I left all set up with a new phone. Polite and professional the whole time even though nothing was made easy
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks for taking the time to leave this lovely review, Jules 😊. We understand how challenging that situation must have been, and we’re pleased to hear that Ben was able to resolve everything for you. -Veronica
Hary
Harry helped us move mre and my husband to 3 with 2 new phones. Over 4 days we came in to setup our accounts, phones and eveytning in between. He was great and made everything easy and understandable for us both!
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Emilia, lovely to know Harry provided such dedicated support over multiple visits and guided everything with clarity, making the whole transition feel comfortable and well organised for both of you. -Kishan
Callam was very helpful
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Chris! We’re delighted Callam provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Harry was k owledgeable and very…
Harry was k owledgeable and very helpful. Very positive experience.
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Vince! It’s wonderful to hear that Harry was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
Paul customer advisor
Paul from the Basingstoke three store was amazing we needed a SIM card for a router for our camper cam and he helped us with that and I wanted to come away from sky mobile which ends in September so I’ve also got a new sim for me. Very friendly, really helpful appreciated his honesty.
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Michelle,
Love this 🙌 Great to hear Paul was so helpful with both the router SIM and your new plan. We’ll pass this straight on to him. -Ayesha
Very helpful and hassle free
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi James, really glad to hear things have been smooth and straightforward for you. If you ever need anything else, we’re always here to help. -Shivam
Great service
Great service
Really helpful not pushy and know there stuff .
I would highly recommend this shop if your looking for honest good old fashioned service .👍
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Len. Thank you so much for taking the time to share this, as it is fantastic to hear that our team provided such helpful, honest, and pressure-free support during your visit. We really appreciate your high recommendation and look forward to looking after you again in the future. -Shivam
Excellent customer service
Excellent customer service , David served me and he was great.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Woohoo 🎉 Waqar, your words light up our day! We are thrilled that David provided such prompt and stellar support to make your experience great. Have a wonderful day ahead 🌟 -Arvind
Paul in the Basingstoke store has been…
Paul in the Basingstoke store has been amazingly helpful to myself and my husband. His patience and understanding of our needs has been brilliant and we really really appreciate it. Thank you Paul
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi, thank you for your lovely feedback! We’re so pleased Paul provided attentive support to you both and made everything easy to understand. Your kind words are truly appreciated. -Suhaas
Superb customer service
Harry was absolutely amazing. Helped with a problem which I would not have been able to do myself. Fantastic customer service!
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Oliver, thank you so much. Harry is thrilled to know he made things easier for you. Fantastic feedback like this means a lot. 😊 -Ayesha
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