Fab experience, paul went through everything with me thoroughly, making sure I got the absolute best deal for my buisness. Explained all the advantages of the different packages and options available.... See more
Company replied
Location
Switch locationUnit 34, Wesley Walk, Festival Place, RG21 7BE Basingstoke, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I urgently needed portable myfi for work today and Paul was extremely knowledgeable and helpful. Not only did he identify what I needed to sort me out the right thing but also helped me get it setup s... See more
Company replied
Callum & Alex were incredibly helpful today. They went totally above and beyond to help me work out a problem with my camera. Callum in particular has always been a significantly wonderful & helpfu... See more
Company replied
Outstanding service from Ben. My phone was stolen which made accessing accounts very difficult, an issue with my account also caused delays but Ben sorted them all out, stayed past his work hours and... See more
Company replied
Company details
About Three UK - 3Store Basingstoke
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, United Kingdom
- 01256350538
4.9
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just been to the basingstoke branch and…
Just been to the basingstoke branch and was helped by Paul, the man was a fountain of knowledge and made the process of updating my contracts and upgrade of phone smooth and simple.
Great customer service
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for taking the time to leave this review, Steve! 😊 We are thrilled that Paul made your upgrade and contract updates smooth and straightforward at our Basingstoke store. 📱✨ -Veronica
Harry was very helpful
Harry was very helpful, knowledgable and polite. New phone and data transfer done and dusted and entertained my grand daughter the whole time!
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Really kind of you, Sarah. We’re glad Harry was able to help with your new phone and make the visit comfortable for both of you. 😃 -Ayesha
Popped in to change some personal…
Popped in to change some personal details on my account and was met by a very polite staff member called Paul.
He was amazing and helped me with everything I needed and also my dad was with me and he also helped my dad with questions on his account which he as really impressed with.
I’m sure the other staff members are very helpful also but Paul today went beyond amazing customer service today and me and my dad both left very very happy .
Thank you Paul
Hello the great work
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Jamie, it’s brilliant that Paul could assist both you and your father with those account updates. We’re glad his expertise made such a strong impression and left you both feeling so confident in the support you received. -Kishan
Paul was very helpful,patient and…professional
Paul was very helpful,patient and explained everything clearly. My first language is not English but he was clear and easy to understand. Paul did not rush me to make a decision instead he gave me time to think so I could make the right decision. Thank-you Paul I would recommend you to my friends and family in the future.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Olena, it’s fantastic to hear how Paul made your visit so smooth. We’re glad he helped you feel comfortable and supported in making the right decision. Your recommendation truly means a lot to us. 🥰 -Kashish
Very friendly
Very friendly! Immediately met us when we arrived, we were unsure where to start with new phone and Paul explained a few options very helpful and left happy costumers. Thank You x
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Paul went above and beyond to help me
Paul went above and beyond to help me, on all 3 visits.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
We’re absolutely beaming after reading your kind words, Sue! Paul will be so proud to know his support left a lasting impression and earned this perfect 5 ⭐ rating. -Ashifa
Thank you so much Paul
Thank you so much Paul. Fantastic, professional experience in Basingstoke Three!
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Alison, we’re thrilled Paul in Basingstoke store made your time so positive. Thank you so much for your glowing 5 ⭐ review. -Suhaas
Having forgotten my ID first time…
Having forgotten my ID first time around Paul gave me all the information I needed for when I returned Returning 2 weeks later David helped and started the process of uphrading . He then kindly passed us over to Paul to continue
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Ann, it’s inspiring to see how well everything was managed. Paul’s guidance and David’s support created a smooth journey, and their teamwork turned a challenge into a positive outcome. Wishing you a wonderful day ahead. -Manavata
Basingstoke
Met by Harry, not being tech savy he was VERY helpful and explained as he helped me set up phone. Thank you Harry.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks for sharing your experience, Shelagh! We’re glad Harry made everything straightforward and ensured you felt supported. ✨ -Veronica
Paul was super helpful in the…
Paul was super helpful in the basingstoke branch. He was super intentive and professional. He gave me all the options and made the upgrade of sim quick and easy.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Julie, it’s wonderful to hear that Paul at the Basingstoke branch provided all the options and ensured your SIM upgrade was smooth. We appreciate your feedback. -Suhaas
Incredible Service from Paul
Paul was a fantastic help saving me and my fiancé good money on our contracts after they expired. Very helpful and explained it well.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Boom 💥 Reviews like this truly make our day. So glad Paul helped you both find a plan that worked perfectly. Wishing you all the best ahead, Peter 😊 -Arvind
Three Basingstoke is the best phone shop ive ever visited
The manager nick set up my phone several times as i kept locking myself out he then transferred everything back. This was over a period of 4 months. He has now setup a pin so i cant do it again. All while having to translate from German to English highly recommend three basingstoke they are all so friendly and helpful
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for the wonderful shout out, Joachim! We’re so glad the Basingstoke store has worked out so well for you, and that Nick has clearly gone above and beyond. Thanks for being part of our journey! 🥰 -Kashish
Very helpful
Advisor Paul very helpful and got us exactly to where we needed and happy with outcome
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Lovely to hear Paul did a great job, Ann! This is exactly what we strive for, making you feel valued and happy. Wishing you an amazing day ahead! ☺️ -Kashish
Thank you Paul for some excellent…
Thank you Paul for some excellent advice and your customer service was amazing 👏. Spent a lot of time helping us and giving us advice. Very friendly and made us feel comfortable.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you, Laura. We’re pleased Paul’s commitment to helping customers created a welcoming and reassuring experience ✨ -Shivam
Harry was very helpful in 3 mobile
Harry was very helpful in 3 mobile. He explained everything very nicely and thoroughly.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Nazanin 😊
We're so happy to hear that Harry was helpful and explained everything clearly for you. Great 5⭐ review! -Jade
Perfect service
Perfect service, helpful and knowledgeable. Would recommend his personal services being “Ben” :)
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
🌟 Thank you, Shaun. We’re thrilled Ben provided such great support and that your experience was so positive. -Shivam
Nik the manager helped update my phone…
Nik the manager helped update my phone and transferred all my photos and apps while we went for lunch and when we came back he gave us a tour of our new phone. Fantastic service from three
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Lynda, thank you so much for the fantastic feedback you shared. We’re glad that Nik was able to provide such remarkable and outstanding support. Your kind words encourage us to keep striving for excellence every day. -Manavata
Paul very knowledgeable
Paul very knowledgeable, helpful and most importantly I could understand and follow his advice. Avery good communicator
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Superb, Anne! 🌟 A big shoutout to Paul for making your experience truly extraordinary. We appreciate you taking the time to share this! 💛 -Suhaas
Paul is a very friendly and…
Paul is a very friendly and knowledgeable person,we had a conversation about the plan was best for me . The process was simple and straightforward.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
You made our day! 🎈 Huge thanks for the 5 ⭐ review. We're glad to hear that Paul made your experience fantastic and ensured you got the best deal. Have an amazing day ahead! -Afaq
Very helpful
Very helpful, explained a lot of features I didn't know.
Thanks Nik
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you so much, Trevor 🎉 We’re so happy Nik made everything easy and positive for you. Your amazing review absolutely made our day. -Arvind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.