Fab experience, paul went through everything with me thoroughly, making sure I got the absolute best deal for my buisness. Explained all the advantages of the different packages and options available.... See more
Company replied
Location
Switch locationUnit 34, Wesley Walk, Festival Place, RG21 7BE Basingstoke, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I urgently needed portable myfi for work today and Paul was extremely knowledgeable and helpful. Not only did he identify what I needed to sort me out the right thing but also helped me get it setup s... See more
Company replied
Callum & Alex were incredibly helpful today. They went totally above and beyond to help me work out a problem with my camera. Callum in particular has always been a significantly wonderful & helpfu... See more
Company replied
Outstanding service from Ben. My phone was stolen which made accessing accounts very difficult, an issue with my account also caused delays but Ben sorted them all out, stayed past his work hours and... See more
Company replied
Company details
About Three UK - 3Store Basingstoke
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, United Kingdom
- 01256350538
4.9
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, explained a lot of features I didn't know.
Thanks Nik
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you so much, Trevor 🎉 We’re so happy Nik made everything easy and positive for you. Your amazing review absolutely made our day. -Arvind
Reply from Three UK - 3Store Basingstoke
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Helpful assistance
Paul was very helpful, knowledgeable and patient with us. He took the time to explain all available options and we were able to make a very well informed decision.
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Paul was amazing
Paul was amazing - a genuinely lovely guy, very helpful and worked hard to get me the best price.
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Went into 3 in basingstoke regarding…
Went into 3 in basingstoke regarding setting up 2 new iphone and 2 new ipads. At first we was told that they can only set up devices during week as it can be quite time consuming and was easier to do as they have more staff during week to. Paul Who served me At first told us how we could do it ourselfs At home Which i was grateful for. Paul then told us to come over and take a seat and he ended up setting up all our devices With ease and giving us great advice and customer service being very professional. I Will be coming into this store again into new year as very impressed with customer service that they provide. 10/10. Thanks again Paul great customer service.
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Chris and Natasha. We're delighted that Paul found time to walk you through setting up each device, making it easier for you both to get connected. We'll be glad to have you back in the New Year, and any time you have any questions. Happy holidays :) -Scott
Paul was great
Paul was great! SO helpful and informative, I’m someone who’s clueless on phones - he was super knowledgeable and sorted everything out
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
We totally appreciate your 5* review - Have a nice day -Maxine
Paul was amazing
Paul was amazing, very knowledgeable and took time to clearly explain
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks for your feedback, Lynne, and it's lovely to hear that you enjoyed great customer service from Paul. We appreciate you taking the time to share this with us. -Michael
Paul was amazing and managed to upgrade…
Paul was amazing and managed to upgrade my data for me so so helpful
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Megan, thanks for letting us know about the experience you had with Paul, we're so happy to hear it, we'll also be passing this on! -John
Good and friendly staff
Good and friendly staff! Thank you Harry!!!!
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
The customer support given my ben was…
The customer support given my ben was great. Entered the store. Was seen within a very short amount of time. Made very welcome by Ben. Talked about the problem I had. And within 5 minutes. All fixed.
Remember three. Dumb computers and online is not the same as it is talking to a human.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
That's very kind, Ian, we're grateful for your support. It sounds like Ben was an absolute star :) -Scott
Reply from Three UK - 3Store Basingstoke
Thanks for your feedback, Mike, and it's lovely to hear that you enjoyed great customer service from Harry. We appreciate you taking the time to share this with us. -Michael
Great Sales manager
Great Sales manager. Knows his stuff. Great helper
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for the five star review, that's brilliant :) -Scott
Reply from Three UK - 3Store Basingstoke
Thanks for the 5* review! We’re always working on way on making our customer experience the best it can be, so we appreciate your feedback. -John
Paul! You’re the man! Thank you!
Great help from Paul, top guy and really easy going, down to earth. Explained everything I needed to know, answered all my questions! Couldn’t ask for a better person to speak to! 3 mobile have got a really good guy working for them! Cheers Paul!
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Wow, that's a wonderful review, Jack. We're ecstatic that Paul could be so helpful and covered every answer you wanted. Thank you for letting us know :) -Scott
Friendly and supportive
Paul has been an unbelievable support over the years I have been using the Three shop in Festival Place, Basingstoke.
I find Paul to be polite and approachable, he takes time to ascertain my needs before making unbiased and appropriate recommendations.
Paul has helped me and my family with new plans, insurance claims, new phones and returns and we've never been disappointed with his diligence, person centred approach and knowledge.
Thank you Paul
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hello there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Very helpful
I came into Three to sort out my new upgrade, Paul Smith was very helpful and saw me immediately, he got me a great phone & airtime deal for the new iPhone. Thanks Paul!
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Paul was super helpful at explaining…
Paul was super helpful at explaining all my options for sim only contracts. And found most suitable with perks I wasn't expecting such as paramount plus.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Fab customer service from Paul at…
Fab customer service from Paul at Basingstoke’s 3 shop yesterday.
Very informative and patient, a credit to the company.
September 29, 2025
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you so much for that feedback, Cori 😊 -Maxine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.