I could not have had a better experience at Three Bayswater today with Del and Sharif! They were extremely nice, helpful and knowledgeable with their advice. They got me an amazing deal on my new phon... See more
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Anisaaa. Where do I begin. Been a serious business customer at 3. Lines and broadband contracts were a distaster before I met anisa. Rapid service, helpful, reliable and she made all the troubl... See more
Company replied
Hash and Anisa were superstars. We were helped by Hash and Anisa who were friendly, patient and really knowledgable. They took the time to understand our situation and offered us a great deal! Genuine... See more
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Hash was an amazing to talk to at the bayswater store, swiftly explained everything to renew my contract and I got a better deal. What an asset to the store, took my partner to get on a contract at th... See more
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Company details
About Three UK - 3Store Bayswater
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
124 Queensway, W2 6LS, Bayswater, London, United Kingdom
- 02072297876
4.7
Excellent
51 reviews
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Omar was brilliant and I got what I…
Omar was brilliant and I got what I needed in good time and he and the team were super nice and helpful
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Thanks for your feedback, Marcus, and it's lovely to hear that you enjoyed great customer service from Omar. We appreciate you taking the time to share this with us. -Michael
Excellent service!!!
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
That's awesome, Andrew. Thank you for the 5 stars :) -Scott
Excellent service from Hash
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Absolutely excellent customer service…
Absolutely excellent customer service from Sharif who assisted me with a replacement SIM card (and saved me yet further calls to the Three help centre) and then provided a very comprehensive overview of plans that would suit my changing data needs
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Sharif with your SIM replacement and plan query. We appreciate you taking the time to share this with us. -Michael
Atikur was exceptionally kind
Atikur was exceptionally kind, patient and very very professional while I was getting a renewal contract.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Well done Atikur 🎉 -Jade
Zainab was amazing she was quick and…
Zainab was amazing she was quick and efficient and got me a good deal
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Thanks for this fantastic 5⭐ review, Amal. We really do appreciate you taking the time to send this over! Great work Zainab 🎉 -Jade
Excellent and supportive service from zainab
Excellent and supportive service for my needs.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Thanks for this amazing 5⭐ review, Michael. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
It was very helpful to get a contract…
It was very helpful to get a contract on two years and fully appreciate for her support, the lady call Del
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
That's super you've joined us, Gholamreza. We're glad Del was there to help you :) -Scott
I very happy and they are amazing
I very happy and they are amazing
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Thanks for this amazing 5⭐ review, Samir. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Great staff with professional advise
Great staff with professional advise. They are friendly. I am very satisfied with my latest contract with the help of the staff in store.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Thanks for your feedback, Kentz, and it's lovely to hear that you enjoyed great customer service from the store team. We appreciate you taking the time to share this with us. -Michael
I have been a loyal Three Mobile…
I have been a loyal Three Mobile customer for over 14 years. About 8 years ago, I decided to get my phone insurance with Three, thinking it would be more convenient for me since I don’t speak fluent English and believed everything could be handled directly in the store. Unfortunately, I was wrong.
I am 58 years old, and on September 10th my phone was stolen during a chaotic day in London, when there was a tube strike. On September 11th, as soon as the Three store opened at 10 a.m., I went there to block my phone and SIM card. That’s when my stress really began. I had to go to the police to report the theft and contact Three multiple times, as nothing could be resolved in the store.
To this day, I still haven’t received a replacement phone. The customer service was extremely poor, especially from the man who assisted me over the phone. I have been left without a device, yet I am still being charged for both the phone contract and the insurance for three years.
This experience has been deeply disappointing, especially after so many years as a loyal customer
September 10, 2025
Unprompted review
Reply from Three UK - 3Store Bayswater
Hello there.
We're sad to hear that your phone was stolen from you, and that you're having issues completing an insurance claim. Once the required information has been supplied to the team, and the claim has been made, it's normally a quick and easy process which should have a phone to you fairly quickly. We're sorry that hasn't been the case for you. We're not sure what barriers have caused such a delay in your claim, but you can register a complaint about the experience here: https://bit.ly/3uZKGX4 and the complaints team will be able to look into it for you.
Thank you for taking the time to leave feedback about your experience. We work hard to make our processes as easy as possible for customers to use, so every bit of feedback helps us know what we're doing right, and what needs improving. -Pete
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