The ease at which I was able to purchase and set up my new phone was amazing. The young man who served me was amazing, my old phone wouldn't switch on but through my pad he helped me transfer so much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had such a great experience yesterday thanks to Kieran at Three. He was incredibly helpful, kind, and efficient from start to finish. I explained that I needed to upgrade my phone early because of... See more
Company replied
The team in store where amazing, professional and the knowledge was expertly delivered. I have never felt more comfortable or cared for by a store team. Damien transfered my data and completely set up... See more
Company replied
Great customer service , Demien and Charley in Bishops Stortford branch , took the time to check my bill and give me a better contract that would suit my needs without the extra cost . Thank you for... See more
Company replied
Company details
About Three UK - 3Store Bishops Stortford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
5 Potter Street, CM23 3UH, Bishops Stortford, London, United Kingdom
- 01279507713
4.8
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service, fab help and made a child very happy with his new phone
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Wow, we absolutely love hearing this! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day! -Afaq
Great experience
Great experience. Kieran was so helpful discussed all my options very happy customer.
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Hey Lucy, incredible to hear! 🎉 A big thank you to Kieran for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! -Neha
Great value
Great advice,suitable to my circumstances. A new deal for 24 months SIM only actually saved me money. Thankyou Asha
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Thank you for the wonderful 5⭐ review, Laurie. We’re so happy to know that Asha was able to help you 😊 -Neha
Amazing
Amazing service in store from the team. Always so helpful and polite, really are a credit to the company.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Thank you for the 5 ⭐ review, George! We’re proud that our team delivered such clear, outstanding support. Providing excellence in every experience is always our goal. Hope to see you soon! -Afaq
I am so grateful to Ola and Charly they…
I am so grateful to Ola and Charly they helped me with transferring all my stuff on to my new phone, made me feel comfortable and welcomed, thank you so much guys!!!!
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Hey Jenny! Thank you so much for your lovely words. We’re happy to hear that Ola and Charly were so helpful. Feedback like this keeps us motivated to give our very best every day! 😊 -Ayesha
Reply from Three UK - 3Store Bishops Stortford
Awesome, Michelle :) We're delighted you had a great experience speaking with Kieran -Scott
Reply from Three UK - 3Store Bishops Stortford
Hello Mrs Hastings. We're so glad to hear that Kieran was able to provide you with such an amazing experience! Thank you for sharing your feedback, it truly means a lot to us 😊 -Kashish
Asha helped me with my data transfer
Asha helped me with my data transfer, it was very easy to leave my phone with the team to sort it
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Kieran was exceptional
Kieran was exceptional , setting up my device
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Thanks for your feedback, Laura, and it's lovely to hear that you enjoyed great customer service from Kieran with your device. We appreciate you taking the time to share this with us. -Michael
Personnel are so good and nice.
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
We appreciate that, Arvin, thank you very much :) -Scott
Kieran
Kieran, can't fault his service the best advisor I have been served by in three, Charley was amazing giving amazing service
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Charley and Kieran giving you top service is brilliant, Ed :) Thank you for your review -Scott
Asha was very helpful
I came into the store for assistance with an upgrade and Asha was very helpful. She made the whole process very easy and helped in picking out the best package for me. Very happy with the service and my new phone!
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
We love that, Margaret. Asha helping guide you to the right option for your needs has made us very happy :) -Scott
Great service and knowledge
Great service and knowledge in this store. My new phone was set up by Damien and he was amazing, took all the hassle and hard work out of transferring data and made sure I was fully set up before I left the store
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Polite and friendly
I went to the shop to ask for help as I wanted to keep my same number. The young lady was polite and very helpful and patient with me. She explained the the process very clearly.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Fantastic team
The team in store where amazing, professional and the knowledge was expertly delivered. I have never felt more comfortable or cared for by a store team. Damien transfered my data and completely set up my device with such ease I can use my new device exactly like my old phone
October 30, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
What an incredible review, Mr P. We're so touched by your kind words. Thank you so much for sharing with us :) -Scott
Reply from Three UK - 3Store Bishops Stortford
Brilliant, Gary, thanks for taking the time to leave such a great review. We're glad Ola gave you the help you needed. -Scott
Excellent service
Excellent service and Ola was very helpful and knowledgeable. He fix my problem. Great staff and know what they are doing.
October 24, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Ola. We appreciate you taking the time to share this with us. -Michael
Excellent customer service
Excellent customer service. Great knowledge shown by staff and super helpful. Ola and Julian were fantastic.
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
very good service by Damien 5 stars
October 15, 2025
Unprompted review
Reply from Three UK - 3Store Bishops Stortford
Hey Lilly, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
Reply from Three UK - 3Store Bishops Stortford
Awesome stuff, Kathryn -Maxine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.