Martin was extremely helpful in sorting out the issues I had with my phone. Whenever I have needed to visit the store he has always been very helpful and polite An asset to the company
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See what reviewers are saying
I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11... See more
Company replied
Martin told me to leave a five star review or he would double my monthly contract so here I am 🤣. Brilliant help in organising and sorting out my SIM cards! Knowledgeable and much less stressful tha... See more
Company replied
Martin helped me get a replacement phone after i had damaged mine and a better deal on my contract package and went above and beyond in terms of customer care making sure all my data transferred over... See more
Company replied
Company details
About Three UK - 3Store Bracknell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom
- 01344303703
4.9
Excellent
108 reviews
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Martin was extremely helpful in sorting…
Martin was extremely helpful in sorting out the issues I had with my phone. Whenever I have needed to visit the store he has always been very helpful and polite
An asset to the company
October 15, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Sharon. Thank you so much for taking the time to leave such a wonderful rating! We're thrilled to hear that Martin got your device back up and running smoothly during your visit. 😇 - Three Social Media Team
Great customer service at Three
Visited the Three store in Bracknell today, FIL died in June, we’ve been trying to close his mobile account but had an added complication as he also paid his grandson’s mobile, after months filling in forms online, chats via social media, Steve store manager at Bracknell helped and it is now closed. His professionalism and compassion was greatly appreciated, he is a credit to the Three UK company!
September 23, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hello Maxine, we're sorry for your loss. We're pleased Steve at our Bracknell store could help bring everything to a resolution. Thank you for your kind words. - Three Social Media Team
Really good service
Really good service, especially Martin!
Got a quick support
September 21, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for sharing this, Наташа. What a fantastic mention for Martin. We're delighted his prompt assistance helped make your experience such a positive one.
Three Social Media Team
THanks Andrea
I have experienced a lot of self inflicted problems with my 3G Samsung phone. In desperation I visited 3G Bracknell, and Andrea sorted everything out and put me on a great plan. I am so grateful and relieved, Thank-you Andrea
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Annette, it’s great to hear Andrea at our Bracknell store was able to turn a frustrating situation into such a positive outcome. Thank you for taking the time to recognise her efforts and share your experience.
Three Social Media Team
Martin was so helpful today
Martin was so helpful today. Explained everything in a simple way. I was able to go home with internet, finally.
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Abigail! We love hearing feedback that celebrates stars like Martin! 🥳 Huge thanks for sharing, and we're so glad he could help you go home fully connected today. 🎈— Three Social Media Team
Martin told me to leave a five star…
Martin told me to leave a five star review or he would double my monthly contract so here I am 🤣.
Brilliant help in organising and sorting out my SIM cards! Knowledgeable and much less stressful than doing it myself. Thankyou Martin!
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Sara, thank you for your amazing 5 star review! ⭐ We're so pleased to hear that Martin made the whole process simple and hassle-free while providing such outstanding support along the way.-Three Social Media Team
Reply from Three UK - 3Store Bracknell
Hi Rehab, we appreciate you leaving a review. It's fantastic to know Martin's support stood out. Thank you for sharing your experience, and all the best. 💜
Three Social Media Team
Reply from Three UK - 3Store Bracknell
Hi Shahed, thanks for the glowing 5⭐ love. We are happy to hear that Martin delivered top tier assistance and created a seamless experience for you.
- Three Social Media Team
Both Andrea & Hope were ever so…
Both Andrea & Hope were ever so welcoming and helpful. Friendly faces and knew exactly what I was after
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Matt, we're so glad to hear that Andrea and Hope helped make your experience a great one. Thank you for the feedback. ✨ — Three Social Media Team
Listened to what I'm after
Listened to what I'm after, not up selling for stuff I don't need. Offered different price options to choose. Leaving with what I came in for
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hello there, we’re glad we could help you find the right option for your needs. Thank you for the 5 ⭐ review. - Three Social Media Team
I was served by Andrea bracknell very…
I was served by Andrea bracknell very professional and so helpful. She saved me money on my plans and upgraded my Tablet and Home Internet Modem. Could not be more happier with the assistants help. 5 Stars
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi there! 😊 We’re so glad Andrea could help you out today. Enjoy your fresh new tablet and home internet upgrade! — Three Social Media Team
Vincent is a very good staff and always…
Vincent is a very good staff and always listen to customers and attend to their request. He made me want to continue with my 3 network business package
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Ogechi, we love hearing feedback like this. Fantastic to know Vincent took the time to understand your request and made you want to stay with your business package. Thanks for sharing your experience.
— Three Social Media Team
For great help, Martin's young man!
His witty sense of humour and the fact Martin cleaned up my phone!
He went the extra mile, giving advice on my plan.
Great job and quick too
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Debs, it’s lovely to hear your phone was taken care of, the plan advice was useful, and Martin brought a personal touch to the experience. We’re glad everything was handled quickly and with care. — Three Social Media Team
Vincent helped me select a new phone…
Vincent helped me select a new phone and cheaper bundle and advised on set up. My own tech ignorance meant i had to ask for more help. Vincent was patient and understanding throughout.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Sally, we’re really pleased to hear that Vincent offered patient and supportive guidance while helping you choose your new phone and bundle. Your feedback means a lot to us. 😊
-Three Social Media Team.
Andrea was very friendly and patient…
Andrea was very friendly and patient with me. She helped me set up my sim and even though I asked a lot of questions, she was happy to clarify everything
August 6, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Tiffany, thank you for sharing your feedback. We’re really glad Andrea offered supportive guidance and made the whole process easy for you.
— Three Social Media Team
Great customer service
Martin helped me get a replacement phone after i had damaged mine and a better deal on my contract package and went above and beyond in terms of customer care making sure all my data transferred over and that the phone contains all that was there before and was working as it should. Really appreciated and all done speedily and with good humour.thank you. helen
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Helen,
Thank you for sharing your experience. We’re delighted to hear Martin supported you so thoroughly, from arranging a replacement device to making sure everything transferred smoothly. It’s great to know the process was quick and handled with such care.
– Three Social Media Team
Martin sales rep very well mannered and…
Martin sales rep very well mannered and efficient. Pleasant experience
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for your feedback, Xavier! We’re so glad Martin provided such polite and professional support. 😊 – Three Social Media Team
The team were so helpful…
Martin and the Manger were so helpful and made my experience easy and enjoyable. Had an issue and they resolved it after a lot of work and time and I very much appreciated it. They listened to what I wanted and didn’t oversell or push anything on me.
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey, Kevin. We're glad Martin and the store manager took the time to completely resolve your issue. It's fantastic to know they listened to your needs and made your experience truly enjoyable without any sales pressure! 😇 - Three Social Media Team
Martin in the bracknell branch is…
Martin in the bracknell branch is amazing! Super helpful, polite and brilliant at his job.
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Wow, Lisa! 🎉 It’s wonderful to hear that Martin made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team
Vincent helped me today with fixing my…
Vincent helped me today with fixing my phone and checking i was on the best plan. Thank you
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Joanna, we’re glad Vincent was able to get your device sorted and ensure your plan was right for you. Thank you for sharing your experience 😊
-Three Social Media Team.
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