Martin really helped us today, buying a new phone and setting it up with unlimited data whilst transferring everything. He went above and beyond to make us happy and gave us an amazing deal. Such a l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience at Three was second to none and Noor was very helpful. She was a wealth of knowledge and experience. We’ve always had a very good experience at Three but this excelled. Thank you Noor
Company replied
What a great experience we had. Went in the Three shop in Bracknell and Martin could not do enough for me. I came away with a new phone all transferred over from my old one and totally satisfied with... See more
Company replied
Excellent service from Francine at Three UK (Bracknell)! Francine was incredibly helpful, patient, and friendly throughout the whole process. She took the time to explain all the details clearly and... See more
Company replied
Company details
About Three UK - 3Store Bracknell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom
- 01344303703
4.9
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Martin at the Bracknell store was so amazing and helped me to sort all my old and new contracts and explained everything so I fully understood. Very impressed with the level of customer service
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Oh wow, Heidi! Thank you for sharing such kind words about Martin. He truly is a delight, guiding you every step of the way. Here’s to many more smiling moments together, we’re so excited for your new contract! 💗 -Kashish
Reply from Three UK - 3Store Bracknell
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
I was greeted by Noor at Bracknell…
I was greeted by Noor at Bracknell today who was extremely polite and helpful with my experience!!
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Jamie, thanks for sharing your lovely experience 🎯 We're thrilled to hear that Noor at our Bracknell branch offered such attentive and efficient support. Sending you warm wishes for a lovely day 😊 -Arvind
Efficient service
Efficient service, very polite and friendly. Helpf wi my mobile issues snd new bill .
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
We appreciate your feedback, Tracey. It’s great to hear the team handled your concerns with care and got everything sorted for you 😊 -Manavata
Great communication and very helpful
Great communication and very helpful, saved me at least £516, would highly recommend!! Thanks Martin
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Grant, thanks for sharing your experience 🎯 We’re glad Martin could help you make a great saving. Have a wonderful day 🙂 -Arvind
Noor was very helpful
Noor was very helpful, helping two old people to transfer data and saved us money.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for sharing this lovely feedback, Karen. We’re glad to hear Noor guided you through everything smoothly and helped you find the best value. 😊 -Neha
Had the pleasure of getting Andrea to…
Had the pleasure of getting Andrea to assist me with upgrading my phone, she made the whole process streamlined and I would definitely ask for her if I had to pop into store in future. The day before my visit I called up to reserve my chosen phone, and Martin was again extremely helpful, I couldn’t reccomend them both enough !! 10/10
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
That's brilliant, Amber! We’re thrilled to hear this! 💙 Andrea and Martin made everything smooth and hassle free with your contract renewal. We look forward to welcoming you back again! -Neha
Conor really knows his stuff
Conor really knows his stuff, kind cool guy, quick and friendly.
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Ervin! 🎉 It’s great to hear about your experience. We’re glad Conor assisted you efficiently. It’s a pleasure having you with us at Three. -Kishan
Amazing help and support very happy…
Amazing help and support very happy with Noor excellent customer service
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
WOW Alex 🌟 Your 5 ⭐ review made our day. We’re absolutely delighted Noor created a wonderful experience for you. Wishing you a fantastic day ahead ✨ -Arvind
Reply from Three UK - 3Store Bracknell
Hey Andrew, that’s brilliant! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Store manage Steve was very helpful
Store manage Steve was very helpful. He showed professionalism. I left the store happy😄
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Irene, we’re thrilled that Steve made your visit enjoyable. Thank you so much for your 5 ⭐ review! -Suhaas
Excellent service - Bracknell High Street
Noor was very friendly and was able to complete everything quickly and effectively.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for writing a terrific review, Chris. We appreciate your kind words about Noor -Scott
Amazing service from Conor
Amazing service from Conor. I came in just for a pay as you go device and was than further helped with a data transfer from my broken screen phone which Conor used a mouse and USB connector to control and transfer as well as my screen protector perfectly fitted. Always great service and a friendly smile.
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Brilliant customer service
Brilliant customer service. The best.
Andrea looked after me today and offered good advice and service. Thank you so much. Keep up with your great work.
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Maria, that’s fabulous! We’re delighted to hear that Andrea made your experience so smooth and seamless. Thank you for sharing this amazing 5⭐ review! -Veronica
Excellent Customer Service and Great…
Excellent Customer Service and Great Help in Choosing a Phone
I am extremely satisfied with the customer service. The staff were very professional, patient, and knowledgeable. They took the time to understand my needs and helped me choose the perfect phone that fits my expectations and budget.
They explained all the features clearly, answered every question, and made the whole process easy and stress-free. Thanks to their support, I feel confident with my choice and very happy with my new phone.
I highly recommend this customer service to anyone looking for honest advice and excellent support.
Thank you so much to Andrea and Martin from Bracknell
Monika
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
What an incredible 5⭐ review, Monika. This makes us so happy! Great work from our Andrea and Martin 🎉 -Jade
Helpful and knowledgeable
Conor , Martin and the team offer friendly expert advice whenever I have asked questions of them all.
Happy to help , knowledgeable and always solve any problem.
Great efforts in a competitive industry
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for your 5 ⭐ review, Julian, and it's lovely to hear that you enjoyed great customer service from Conor, Martin and the rest of the team. We appreciate you taking the time to share this with us 🎊. -Michael
I was helped by Martin who undid the…
I was helped by Martin who undid the mess I made online 🤣 . Quick process and no pushy hard sell but showed me any offers I might be interested in and moved quickly on if I opted not to have them. Good experience.
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Bravo, Lee! 🎊 We're overjoyed to hear that Martin delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas
Bracknell Team. Amazing
What an absolutely super team you have in your Bracknell Branch.
I simply cannot thank them enough for their time, attention, and kind patience taken with me today.
I have been so stressed and anxious recently trying to fathom out what I am paying for, since making some changes to my phone and dongle accounts at another Three Branch.
The staff in Bracknell were knowledgeable, professional, and really went into great depth to look at my accounts and resolve things for me.
Thank you to all 4 members of the team today, especially Conor, Francine, another lovely young lady, whose name I didn’t get, and the manager. They were all brilliant, but Conor was totally amazing.
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Noor was an amazing at her job she had…
Noor was an amazing at her job she had tremendous knowledge on products and very helpful. I am very happy with my visit at the store.
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
This is what we like to hear, Akash! Thanks for taking the time to share your experience with us 😊 -Jade
Really lovely team great customer…
Really lovely team great customer service
December 7, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.