Very helpful and as he was able to explain to me different options on roaming which saves me a lot out of my pocket. Much appreciate his time and support in sorting out my phone and stop scammers ge... See more
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See what reviewers are saying
We have come to upgrade our contract with Three. We have met a very kind and professional adviser here, Anya. Thank you, dear Anya for your great and wonderful support. We would like your manager to... See more
Company replied
Mia provided outstanding service during my phone upgrade. She was extremely kind, friendly, and made everything simple and stress-free. She also informed me about a great promotion - because I decide... See more
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I loath upgrading my phone, changing handsets is a pain, transferring everything, even putting on a screen protector. I visited Three Store in Bristol, with the intention of checking out my upgrade... See more
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Company details
About Three UK - 3Store Bristol (Broadmead)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
84 Broadmead, BS1 3DW, Bristol, South, United Kingdom
- 1173169038
4.7
Excellent
52 reviews
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Upgrade headache? Not this time. 🥰
I loath upgrading my phone, changing handsets is a pain, transferring everything, even putting on a screen protector. I visited Three Store in Bristol, with the intention of checking out my upgrade options and potentially upgrading. I was put in the care of Elisa, and she was amazing. Listened to me, my needs in a phone, my pet peeves with a phone. She didn't make me feel rushed or anything. Was super clear about my options. After I decided to upgrade she was more than happy to set up my new phone, and have me leave there with a working phone straight away, even put the screen protector on like a pro.
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Thank you, Daizy, for sharing such detailed feedback! 🎉 We’re delighted to hear that Elisa took the time to understand your preferences and made the whole process straightforward and stress‑free. It’s wonderful to know you left the store with everything set up and ready to go. We’re always happy to help! 😄 -Prabhjeet
Excellent !!
Anya was exceptional with regards to customer service skills and her genuine kind, patient, approach. Couldn't have asked for anyone better! Such a ray of sunshine. Thank you
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Delivering happiness and smiles to our customers daily is something we’re truly proud of, Divine. Anya made it happen perfectly. Have a wonderful rest of your day! -Ashifa
Very good service very helful rafid and…
Very good service very helful rafid and elisa is brilliant.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hey Monuwar, we’re thrilled to hear you had such a positive experience. It’s great to know that Rafid and Elisa were able to support you so well. Thanks for taking the time to share the joy! ⭐ -Ayesha
Upgrading sim
Tried to upgrade on the phone but it was so hard but I came to Mia and she helped me very quick. Lovely service.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Thank you for sharing your experience, Jean 🙌✨. We’re so pleased that Mia was able to guide you through your phone upgrade 🎉📱. -Neha
Mia is so friendly and knowledgeable
Mia is so friendly and knowledgeable, she provides excellent service, I really appreciate her support. You made my day!
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
That’s fantastic to hear, Max! 🌟 We’re so glad to know Mia your experience special. Your appreciation means a lot, you’ve made our day too! 😉 -Kashish
Service is not good
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Whilst this isn't what we like to hear, Belse, we appreciate you taking the time to feed your experience back. We’d like the opportunity to review your account to understand what went wrong. Please reach out to us here: https://bit.ly/3C43TKN. Our team is available Monday–Friday from 8am to 10pm, and weekends from 9am to 8pm, to support you further. -Ashifa
Turned a stressful day into a brilliant one
Five stars doesn’t even begin to cover it. When my faithful original iPhone SE finally gave up the ghost, and with half my life seemingly dependent on it, I walked into the Three store in Broadmead, Bristol feeling more than a bit stressed. The team there turned the whole experience around. The first sales assistant I spoke to actually listened to what I needed. Instead of pushing a newer model they had in stock, he pointed me 50 yards down the road to Tech Revive, explaining that for the 13 Mini I wanted I’d need to buy refurbished. Then he said, “Come back afterwards and we’ll help you set it up - and get you on a tariff that’ll save you £10 a month.” Already impressive.
But the real star of the show was Anya. When I returned with my newly purchased phone, she spent the best part of an hour getting everything set up exactly how I wanted it and answering all my questions. She was warm, patient, and genuinely seemed to enjoy helping me. By the time I left, I felt like I was walking on air.
I’d actually been considering switching to another provider, but Saturday’s experience completely changed my mind. I’m now a Three customer for life.
Huge thanks to the Three Broadmead team - and especially to Anya - for turning a stressful day into a brilliant one.
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Thank you so much for sharing this wonderful review, Sue. We’re delighted that the Broadmead team and Anya could turn your day around and make it such a positive experience. We’re happy to have you with us. 😊 -Veronica
Elisa was knowledgeable and helpful and…
Elisa was knowledgeable and helpful and I left the shop a lot happier than when I came in.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Claire, we appreciate your feedback. Elisa’s dedication helped make your visit enjoyable. We hope you have a wonderful day! 😊 -Suhaas
Moh (customer advisor) was very helpful…
Moh (customer advisor) was very helpful and friendly. We really had a nice experience with him. His service was top notch!
Tunji&Tolu
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Anya was very helpful
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hey Hemn! 🌟 We love hearing this. Big kudos to Anya for making your day unforgettable. Thank you so much for sharing! -Ashifa
The lovely Mia xx
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
That's fabulous, Kenneth! We're glad Mia gave you the support you needed :) Thanks for a great review. -Neha
Rafid and Elisa went above and beyond
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hi Miss Horsman, we’re thrilled that Rafid and Elisa delivered exceptional service! Thank you for taking the time to share your review. -Neha
Super good thanks girls
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hi Avin! We absolutely love hearing this. We’re really glad our team has given you such excellent support throughout. Hope you have a wonderful day! 😊 -Kashish
Reply from Three UK - 3Store Bristol (Broadmead)
Thanks for this fantastic 5⭐ review, Mohamad! We absolutely love hearing this. Have a wonderful day! ☺️ -Ayesha
Reply from Three UK - 3Store Bristol (Broadmead)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Mia was super great customer service
She was super great customer service
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Mia was lovely and she helled me…
Mia was lovely and she helped me transfer all of my data to my new phone which always worries me
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Fast and easy
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Hey.
Thanks! Your review is really appreciated. -Pete
Great service
Great service, everything was clearly explained and they gave me exactly what I asked for:)
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Thank you, Helen, for your fantastic 5 ⭐ review 😊 We’re thrilled you had a great experience, and we’re always happy to help 🤝 -Arvind
Great customer service.
Could not make, receive calls or text. Went to 3 mobile shop in Broadmead and had in sorted within minutes by Enya. Great customer service with a smile.
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Bristol (Broadmead)
Thanks for this amazing 5⭐ review, Austin. We really appreciate you taking the time to send this over to us! Great work Enya 🎉 -Jade
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