Three UK - 3Store Brixton Reviews 166

TrustScore 5 out of 5

4.9

419 Brixton Road, Brixton, SW9 8HE London, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wiktoria was excellent, patient, really knew her stuff and very, very helpful. She's an asset to the company. Please give her at least 100 points - she deserves them. If it hadn't been for her, it wou... See more

Company replied

Rated 5 out of 5 stars

Came for technical advice, but Kayla went above and beyond to help me. Walk away with advice and improved deal saving me £££. Great service

Company replied

Rated 5 out of 5 stars

I was assisted by Prince. He was welcoming and helped me to switch from my old network to 3 and answered all my questions concerning my sim. Would definitely recommend him.10/10service

Company replied

Rated 5 out of 5 stars

I would like to say thank you to the lovely staff. I visited today to request help with an issue regarding fraud and the staff was very welcoming. Also I directly spoke to Josh who kindly directed to... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Brixton

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 419 Brixton Road, Brixton, SW9 8HE, London, London, United Kingdom

  • 2072742710

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Javarne was very lovely and informative…

Javarne was very lovely and informative in explaining and selecting a new phone plan for me. Himself and the team at 3 Brixton were really friendly and took the time to make sure I had a good experience and best possible plan. Thank you!

May 17, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thank you for your feedback, Amy! We’re pleased that Javarne was able to sort things out for you so efficiently at our Brixton branch. ✨ -Veronica

Rated 5 out of 5 stars

Fabulous service

Javarne made my customer service experience absolutely phenomenal along with his kindness

May 17, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Amazing, Deborah. Thank you for taking the time to share this. It’s inspiring to hear how Javarne made your visit stand out. ☺️ -Prabhjeet

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly and helpful

May 17, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks so much for your feedback, Philip. We’re delighted to hear the team provided great customer service and made your visit a positive one. -Manavata

Rated 5 out of 5 stars

The whole store deserves a 5 star

The whole store deserves a 5 star, specially with Yasin , he deserves a pay rise

May 14, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

That's awesome to hear! 🎉 Yasin and the crew completely crushed it! It is rare for a whole store to get a shoutout, so you have seriously brightened everyone's day. 😇 -Prabhjeet

Rated 5 out of 5 stars

Lekan is very helpful provide good…

Lekan is very helpful provide good customer service

May 14, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Superb, David! We love hearing that Lekan was able to help you patiently and quickly. Thanks for spreading the positivity! ✨ -Ayesha

Rated 5 out of 5 stars

Came for technical advice

Came for technical advice, but Kayla went above and beyond to help me.
Walk away with advice and improved deal saving me £££.

Great service

May 13, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Absolutely fabulous, Martin! We’re glad Kayla was such a wonderful help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica

Rated 5 out of 5 stars

Wiktoria was excellent

Wiktoria was excellent, patient, really knew her stuff and very, very helpful. She's an asset to the company. Please give her at least 100 points - she deserves them. If it hadn't been for her, it would have been tortuous!

May 9, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks for sharing your experience, Jonathan. We’re pleased to hear Wiktoria’s support made such a positive impact. Your feedback means a lot to us. -Samad

Rated 5 out of 5 stars

Great experience

Great experience, for show i wil be back in Brixton store. Paulo is great accent for the company. They need more advisor with his great service

May 9, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thank you, Leandro. It’s great to hear you had such a good experience and that Paulo made your visit stand out. He’s a fantastic member of the team, and your feedback means a lot to us. 🤗 -Ayesha

Rated 5 out of 5 stars

The process was quick and easy and my…

The process was quick and easy and my advisor explained everything perfectly.

May 9, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Eghosa, we really appreciate this. It’s wonderful to hear our staff took the time to explain everything so clearly and made the whole process feel effortless. -Ayesha

Rated 5 out of 5 stars

Wiktoria was amazing

Wiktoria was amazing - so helpful and patient. Had a huge issue with my dad’s phone and she took the time to help fix it and was really reassuring. Great vibes!

May 9, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thank you so much, Emily! Wiktoria was absolutely glowing after hearing this. She loved helping you and your dad, and we’re so glad her patience and reassurance made a difference. -Ayesha

Rated 5 out of 5 stars

Everything was well explained

Everything was well explained. Very friendly staff.

May 9, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hi Jeffrey, thank you for your kind feedback! We’re pleased our team made everything clear and ensured a welcoming experience. -Suhaas

Rated 5 out of 5 stars

Aanika was amazing

May 9, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hi Sampson, we’re delighted to hear that Aanika was amazing! We appreciate you sharing your experience with us. -Kishan

Rated 5 out of 5 stars

Assistant Javarne

Assistant Javarne, was extremely helpful and informative. Made my upgrade process very simple and smooth

May 8, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hi Michealia. We are pleased to hear that Javarne provided the guidance and clarity needed to ensure your recent account change was handled efficiently. It is good to know that the transition was a positive experience for you. -Kishan

Rated 5 out of 5 stars

It was a perfect experience

It was a perfect experience. I will have to come back here again. Thank you Paulo 🎸

May 8, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hey Elijah, thank you for sharing this feedback! 😊 We’re thrilled that Paulo gave you such a fantastic experience. -Veronica

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful. Resolved the issue I had.

May 7, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hello there! From problem to peace of mind. We’re thrilled our team could sort things out for you. Appreciate you sharing your experience! -Ashifa

Rated 5 out of 5 stars

Very helpful and useful went in to get…

Very helpful and useful went in to get business products

May 5, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hi Jason, great to hear the team were on hand to support you and point you in the right direction for business options. -Shivam

Rated 5 out of 5 stars

Excellent service from Lekan

Excellent service from Lekan. Full of knowledge and provided great servicd. Would fully recommend

May 4, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thank you for your great feedback. We’re pleased Lekan was able to provide clear advice and helpful assistance. Your recommendation is appreciated. -Suhaas

Rated 5 out of 5 stars

Phenomal service from Lekan

Phenomal service from Lekan. I will recommend him to anyone. EXCELLENT SERVICE!!!

May 4, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thank you for the wonderful feedback, Delroy! We’re so happy Lekan delivered such exceptional service. Your recommendation means a lot to us. -Maryalex

Rated 5 out of 5 stars

I was assisted by Prince

I was assisted by Prince. He was welcoming and helped me to switch from my old network to 3 and answered all my questions concerning my sim. Would definitely recommend him.10/10service

May 2, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

What an amazing 5⭐ rating, Krsma. It’s great to hear Prince supported you throughout your switch and answered all your SIM‑related questions. Hearing that you rate us 10/10 is exactly what we love. -Ayesha

Rated 5 out of 5 stars

Awesome service

Naomi has been amazing! So helpful and picked the best plan for me. Would absolutely recommend this branch.

May 2, 2026
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Smart advice combined with great value. We’re delighted that Naomi enhanced your experience, Matt, and secured a deal truly worth recommending. -Ashifa

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look