Come in to the three store, due to software update. The gentlemen was very kind to help and gave me a list options and walked out with a new phone very happy
Company replied
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See what reviewers are saying
Happy with the service Hasnat gave, he explained everything thoroughly and offered aftercare if there was issues changing /transferring data
Company replied
Hasnat was great. Tool his tome to explain the deal offered and showed us the phone and how to use it. Excellent customer service always treated with respect. Thank you
Company replied
Riz and Hasnat have been extremely helpful today, sorting out my several contracts and saving me some money into the bargain! Many thanks, can't recommend them enough!
Company replied
Company details
About Three UK - 3Store Burnley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
35 The Mall, Charter Shopping Centre, BB11 1BA, Burnley, North, United Kingdom
- 1282459695
4.8
Excellent
63 reviews
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Come in to the three store
Come in to the three store, due to software update. The gentlemen was very kind to help and gave me a list options and walked out with a new phone very happy
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you for sharing this, Graeme. It’s great to know your visit to the Three store was handled with such care. The colleague who assisted you clearly made the whole process straightforward, offering clear choices and helping you leave with a new device you’re genuinely pleased with. Your feedback means a lot. -Manavata
Come for a sim pay as you go and the…
Come for a sim pay as you go and the advusor told me all the benefits of xontract overall great service
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Great to hear you had such a positive experience, Zia—it's brilliant that the advisor took the time to clearly walk you through the options and make everything easy to understand, just as we’d expect in store 😊 -Shivam
Happy with the service Hasnat gave
Happy with the service Hasnat gave, he explained everything thoroughly and offered aftercare if there was issues changing /transferring data
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Helen, thank you so much for the fantastic feedback. We’re glad Hasnat was able to provide such outstanding support. Your kind words encourage us to keep striving for excellence every day 🎉 -Neha
Bill and the Burnley team were great
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you for taking the time to share your thoughts, Dorothy. It’s wonderful to hear that Billy and the team made such a positive impact. -Afaq
Hasnat was great
Hasnat was great. Tool his tome to explain the deal offered and showed us the phone and how to use it. Excellent customer service always treated with respect. Thank you
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Your feedback just lit up our day, David. We’re so glad Hasnat made everything clear, easy, and respectful for you. -Ayesha
Reply from Three UK - 3Store Burnley
Thank you for your review, David! 😊 Wonderful to hear you had such a smooth experience. -Veronica
I met Hasnat who was a great help in…
I met Hasnat who was a great help in sorting my recently repaired phone. He was very helpful.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hey Nigel, it’s great to hear that Hasnat made the process quick and easy for you. Thank you so much for the awesome 5⭐ review! -Neha
Reply from Three UK - 3Store Burnley
Wow, we absolutely love hearing this, Arosh! Thank you for your feedback, and enjoy the rest of your day. -Neha
Reply from Three UK - 3Store Burnley
Woohoo 🎉 Thrilled to hear you had a fantastic experience 🚀 Thanks so much for the glowing 5⭐ review, Steven. -Arvind
Aroosa was amazing and so helpful.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hi Kath, your words truly spotlight Aroosa's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Excellent young lady dealing with me
Excellent young lady dealing with me, very polite and efficient- saved me money too!
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hi Peter, thank you for the great review. Really pleased to hear you were looked after with such politeness and efficiency, and even managed to save a bit too. -Kishan
Dealt with bilal he was great.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hi Ganji, good to hear Bilal took care of you and made the experience a positive one. -Kishan
Thanks Aroosa & Tanny
Thanks Aroosa & Tanny, the service was amazing as always.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you so much, Simon! 🎉 We’re delighted Aroosa and Tanny could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Come in for a sim and left with a phone…
Come in for a sim and left with a phone excellent service, been a customer for 15 years always good to see the staff
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hey Val, that’s amazing! 🎉 We’re so glad you had an exceptional service experience, and we truly appreciate you taking the time to leave this 5⭐ review. -Neha
Great help very informative quick and…
Great help very informative quick and easy process overall. Thanks Aroosa!
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hey Muzammal, this is exactly what we love to hear 💥 We’re glad Aroosa supported you so effectively and that their expertise made the experience so smooth. Wishing you great things ahead 💙 -Arvind
Good customer service
Good customer service
Very polite
Very knowledgeable in the policy guidance
Very comfortable after my encounter today
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you for taking the time to leave this great feedback, Faustina! 🌟 We’re so pleased to hear you felt comfortable and well supported throughout your experience. 😊 -Veronica
I originally went into tesco and they…
I originally went into tesco and they were no help at all, my grandson rwcommended me three, and i can honestly say the team are amazing!
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you so much for sharing this lovely feedback, Doreen! We’re delighted to hear that you had such a positive experience with the team. -Afaq
Brilliant service by motty a very…
Brilliant service by motty a very professional service
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Yaser! Thank you so much for sharing this. It’s wonderful to hear that Motty's service and guidance made such a positive impact on your visit. 🌺 -Ayesha
Great service as always
Great service as always. Riz was amazing and sorted me out in no time. Much appreciated it guys. Ta
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you so much for your lovely feedback, Bilal! We’re thrilled to hear Riz got everything handled so quickly for you. 😊 -Veronica
Reply from Three UK - 3Store Burnley
Wow, we absolutely love hearing this, John! Thank you for the feedback. Enjoy the rest of your day. -Afaq
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