Already a three customer with home broadband, but needed to upgrade my phone. Went into store and Pagan and Josh sorted me with a new A17. Pagan sorted the admin side easily, and Josh effortlessly di... See more
Company replied
Location
Switch locationUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
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See what reviewers are saying
After moving to 3 from EE, I have to say what a great decision. EE have been so unhelpful for the past two years despite taking my money monthly, but after seeing Josh in Burton I realised what a mist... See more
Company replied
After being told by my family to try and iPhone, I finally decided to give it a try and purchased one from Josh in Burton, and he spent the time to make sure I got the phone that was best for me, as w... See more
Company replied
More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... See more
Company replied
Company details
About Three UK - 3Store Burton-Upon-Trent
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, United Kingdom
- 1283532052
4.9
Excellent
177 reviews
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Reply from Three UK - 3Store Burton-Upon-Trent
Hello there, we’re so glad you’re happy with our service from Josh, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Once again Josh got my issues sorted…
Once again Josh got my issues sorted very quick and painlessly thank you
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey there! 🌷 We’re thrilled to know Josh made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Superb experience
Pagan was very helpful in narrowing down the best first phone for my son and helping me look for a new phone for myself, would definitely recommend upgrading in-store and not online or over the phone!
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for your lovely feedback and recommendation, Katie! We're thrilled to hear Pagan supported you in choosing a great device for your son and helped explore options for a new one. 😊 — Three Social Media Team
Josh made everything very easy for me…
Josh made everything very easy for me thank you very much. Quick, efficient and got my new phone up and running. Highly reccomend the burton store and Josh especially.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
We’re grateful for your wonderful feedback, Rachel! 🌼 It’s great to hear that Josh supported you so smoothly and helped you get everything set up. Enjoy your new device. Thank you for giving a shout-out to the Burton team. – Three Social Media Team
Excellent service
Excellent service, very helpful and fast assistance from Josh
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Your shout-out is WOW 🎯 Peter. We're delighted Josh's prompt assistance made all the difference 💙
- Three Social Media Team
Very good service
Very good service, very thorough, efficient and excellent from Josh
August 13, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for sharing, 🎉 Roger! Josh clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Reply from Three UK - 3Store Burton-Upon-Trent
That’s wonderful to hear, Osman 🌟 A perfect 10/10 is fantastic recognition for Josh's efforts. Such praise means a lot 💙
- Three Social Media Team
Pagan was extremely helpful and such a…
Pagan was extremely helpful and such a lovely lady, she was easy to talk to and communication was amazing
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Chloe, we’re pleased to hear Pagan provided such friendly and helpful guidance. Thank you for sharing your experience – Three Social Media Team
Pagan was very helpful
Pagan was very helpful sorting out a new phone and upgrading a SIM. Fantastic service all round
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey, Steve! We're thrilled Pagan could guide you through your upgrade and get your new phone sorted. It's great to know you're happy with the support. 🥰 - Three Social Media Team
Pagan was very helpful
Pagan was very helpful helping us understand our billing across different accounts - fantastic service
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Oliver,
Thank you for taking the time to leave a review. We’re thrilled Pagan provided such clear guidance with your billing and made the process easier to understand.
– Three Social Media Team
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Jamie, thank you for leaving us a review. We are glad to hear that Pagan looked after you so well and made sure you got everything you needed during your visit.— Three Social Media Team
Pagan was very friendly and helpful.
Pagan was very friendly and helpful.
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thank you for the wonderful 5 ⭐ review, Richard. We're glad that Pagan gave you all the help and support throughout. We truly appreciate your support. 😊- Three Social Media Team
Amazing service!
More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we knew what was available. Even though we live in Nottingham, we’d travel this was to speak with Pagan again if we needed any assistance!
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Danni, it’s great to hear Pagan made choosing your new device clear and enjoyable. Thank you for the 5 ⭐ review. - Three Social Media Team
Josh is fabulous
Josh is fabulous, always helps me and made sure my most recent trip was as painfree as possible
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Jessie, it’s great to hear Josh helped make your travel experience comfortable. Thank you for your kind words. – Three Social Media Team
Pagan from the burton store was amazing…
Pagan from the burton store was amazing
Helped me with everything I needed
She had so much patience with me
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there, thank you for your lovely feedback. We’re happy to hear that you had a great experience with Pagan at our Burton branch.
Three Social Media Team
Evans was really patient with me
Evans was really patient with me, due to my disability, I have a speech difficulty.
July 26, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Sean, we are incredibly pleased to hear how comfortable you felt during your visit. Patience and understanding are core to how we want to assist everyone, so it is wonderful that Evans ensured you received the tailored support you needed today. Thank you for sharing your experience.— Three Social Media Team
I came into Burton to get a new phone…
I came into Burton to get a new phone as my old one wasn't charging and he made sure I was 100% happy before leaving the store. 5 Stars
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Deborah, thank you for your 5 ⭐ review! It’s wonderful to hear such kind feedback. We hope you're enjoying your new device! – Three Social Media Team
Very fast and helpful to get new phone…
Very fast and helpful to get new phone sorted
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Katherine, it's great to hear everything was set up fast for you. – Three Social Media Team
I had some problems with my phone and…
I had some problems with my phone and came in to see my usual Josh and he was fab, thank you for the help. Great service
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Heather, we’re pleased to know Josh was able to assist when you visited us. Thank you for taking the time to share your review and your experience with our team. — Three Social Media Team
Josh was fantastic
Josh was fantastic. He was very informative, friendly, and helpful. He explained everything I needed to know in detail.
Thank you Josh.
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Joy, Thank you so much for taking the time to share your experience. It is wonderful to hear that Josh provided such clear guidance and welcoming support during your interaction. We always aim to make things as simple as possible.— Three Social Media Team
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