More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... See more
Company replied
Location
Switch locationUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
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Josh made everything very easy for me thank you very much. Quick, efficient and got my new phone up and running. Highly reccomend the burton store and Josh especially.
Company replied
I had a fantastic experience at the Three Store in Burton upon Trent, thanks to Pagan. From the moment I walked in, she was friendly, welcoming and incredibly helpful. She took the time to explain... See more
Company replied
The experience with Pagan in Burton on Trent shop was absolutely great! She was very helpful and outgoing and made our visit very pleasant! It was very nice customer service with Pagan. Me and my f... See more
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Company details
About Three UK - 3Store Burton-Upon-Trent
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, United Kingdom
- 1283532052
4.9
Excellent
158 reviews
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Josh was fantastic
Josh was fantastic. He was very informative, friendly, and helpful. He explained everything I needed to know in detail.
Thank you Josh.
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Joy, Thank you so much for taking the time to share your experience. It is wonderful to hear that Josh provided such clear guidance and welcoming support during your interaction. We always aim to make things as simple as possible.— Three Social Media Team
I had a fantastic experience at the…
I had a fantastic experience at the Three Store in Burton upon Trent, thanks to Pagan. From the moment I walked in, she was friendly, welcoming and incredibly helpful. She took the time to explain everything clearly, answered all my questions without any pressure, and made the whole process easy and stress-free.
It’s refreshing to receive such excellent customer service these days, where someone genuinely cares about helping rather than just making a sale. Pagan is a real credit to the Three team, and I left the store feeling valued as a customer.
Thank you again, Pagan. I wouldn’t hesitate to recommend the Burton store to anyone looking for honest, professional and friendly service. ⭐⭐⭐⭐⭐
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there! 🌟
Thank you so much for sharing this, it’s wonderful to hear how Pagan made your visit feel effortless and genuinely welcoming. Great service like that stays with you, and she’ll be thrilled to know her care and clarity made such a difference. Burton’s team clearly has a star in the store, and your kind words shine just as brightly ✨
We appreciate you taking the time to share your experience 💛
Very very happy with the service from…
Very very happy with the service from Josh, very polite and fixed my issue straight away
10/10
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey James, we’re really glad to hear that Josh provided such helpful and courteous support. Thank you for sharing your feedback 😊
-Three Social Media Team.
3 APP Unreliable
The 3 App is not fit for purpose. It does not accurately in any way track my monthly usage re mobile use.
I have a 30gb/ month plan and from day one it said I only had 28gb?
Then over days what is left would drop erratically, but then, the amount left would go up! Surely impossible!
A few days ago what I had left dropped in one day from 22gb down to 15.4gb and I’d been at home on the WiFi all day? Today, what I have left at 2pm went back up to 20.4gb and as I write it has increased again to 22GB
It makes zero sense! Worse still, I have raised this with 3 on numerous occasions and they don’t take the issue seriously. I have evidence as I have taken numerous screenshots this month. The APP simply cannot be relied upon.
Kind regards
Three have written a reply and in typical 3 style they now put the onus on me to contact them again via a terrible “chat service”.
3, Three, wake up. There is a customer at the end of this who is not only unhappy but can demonstrate to you in a helpful way how your APP is FAILING to work properly. How about you reach out to me again via a phone number I can call you on with someone at the other end who actually wants to discuss the issues and then work to fine a fix. Other mobile providers offer reliable services to measure useage. 3 Three are not too big to actually talk to me surely? Please try again. Thank you, Keith Weaver
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there,
We're sorry to hear about this. We can understand how frustrating it must be when the usage shown in the app doesn't appear to match your actual usage, especially when you've been monitoring it closely and have already raised the issue with us.
As we're unable to access account details on this channel, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. If you have screenshots showing the changes you've described, we'd recommend keeping these to hand, as they may help the team review what's happening with your allowance and usage records in more detail.
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Velittin. It is great to hear that Aiman looked after you so well and provided such an excellent experience.— Three Social Media Team
Pagan was very helpful throughout…
Pagan was very helpful throughout helping us with finding new phone contracts. Thanks
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for sharing, Matt. We’re glad Pagan made finding new phone deals simple and stress‑free. Wishing you all the very best ahead 😊
— Three Social Media Team
Very helpful with sorting my texts &…
Very helpful with sorting my texts & help with the new phone. Thank you Pagan & Aiman!
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Catherine, this is brilliant to hear! We are so glad that Pagan and Aiman looked after you so well, getting your messaging issue sorted and helping you get comfortable with your latest device. Thank you for taking the time to share your feedback.— Three Social Media Team
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Deb, thanks for the brilliant 5⭐ review. We’re delighted to hear that Aiman provided quick assistance and guided you to a stronger plan that suited your needs perfectly.
— Three Social Media Team
Really helpful
Really helpful, quickly sorted out the problems. Indicated source for further assistance. Great service.
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Wendy. It is wonderful to hear that you received such efficient service and that your issues were quickly resolved with the right guidance. Thank you for sharing your positive experience with us.— Three Social Media Team
Very pleased with the service from Josh…
Very pleased with the service from Josh after struggling to speak to someone online. Found my issue quickly and resolved
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Lewis. It is wonderful to hear that Josh provided such excellent service and quickly sorted everything out for you. Thank you for taking the time to share your positive experience with us.— Three Social Media Team
amazing and very funny staff
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Sofija, thank you for the fantastic ⭐⭐⭐⭐⭐ rating. It’s wonderful to hear that our team made everything easy for you.-Three Social Media Team
amazing service and staff
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thank you so much for your wonderful feedback, Viktorija. We’re delighted to know the care we provided and our team made your experience memorable. ✨ – Three Social Media Team
Spoke to Josh, Very Good
Spoke to Josh, and he fixed our issues instantly, thank you
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks a lot, Stephen! It’s so exciting to see the trust you’ve placed in us. Josh did an amazing job helping you out with his best efforts, and we hope to see you again soon! 😉 — Three Social Media Team
Always been very helpful and always…
Always been very helpful and always happy to help, especially Josh
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Raymond, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Josh. - Three Social Media Team
Best experience with Aiman and Olly
Best experience with Aiman and Olly. Only came down to ask about an existing number and got some clarity and ended up doing two contracts. Brilliant lads
June 29, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thank you for taking the time to share this review, Ronald. We’re glad to hear Aiman and Olly were able to assist you so effectively and made your experience worthwhile. 😊 – Three Social Media Team
3mobile
The moment you come in it's like meeting old friends! Calm relaxing answers all the questions with full explanations and understandable.
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi, David. It’s wonderful to hear that our team made you feel comfortable and supported from the moment you arrived. We’re glad the explanations were clear and helpful, and we truly appreciate you taking the time to let us know. 😇 -Prabhjeet
Excellent
Pagan was extremely helpful, very friendly and worked with us to get us the plan that worked best for us
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thank you! We're delighted to hear that Pagan made your experience enjoyable and ensured you received excellent deals. 😇 -Prabhjeet
I made a second visit to this store as…
I made a second visit to this store as I had a few issues pop up on my phone and saw Josh again, and as always he was fantastic and patient to try and resolve my problems thank you again
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks a ton, Alan! ⭐ Love hearing that Josh continues to give you brilliant, patient service. We really appreciate you taking the time to share! -Ayesha
Reply from Three UK - 3Store Burton-Upon-Trent
That’s awesome to hear! 🎉 Jon, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Reply from Three UK - 3Store Burton-Upon-Trent
Love hearing this, Sophie 💫 We’re thrilled that our team delivered such top‑tier and stellar service 🌟 -Arvind
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